Bergman's Lock & Key

I've been using Bergman's since I was an apartment manager in 1983. Haven't used anyone else in decades. Today I needed a miracle -- a last minute re-key to turn over a commercial space (one of those forgotten items - oops). I E-Mailed Bergmans late Sunday night. They had Chris to me by 2:00 PM. So I thought over 3 decades of great work by Bergman's deserves at least an on-line review. They are excellent. Recommended without reservation.

Fantastic!! Cisco was very easy to work with and had us send photos of the locks in question ahead of time so he made sure he had the same fixtures to match. He came out in a weekend, the whole job was done in less than an hour, everything works beautifully and we are very happy with the whole process.

Because of the touchy nature of the situation, Bergman's had made it clear that if there was any kind of confrontation, they would leave and I would be charged for the visit. This was completely understandable and acceptable to me. I also had a neutral third party lined up from my real estate agent's office, to make sure there could be no complaints afterwards.
I was scheduled for a window between 9am and 11am. I came to the house at 8:45am, and the ex-wife was still in the process of moving out. I didn't interfere, the situation stayed civil, I explained what I was planning to do, and I waited for the locksmith to arrive.
By 10:45am, it took a phone call to Bergman's to discover that the locksmith was delayed at an emergency lockout, and would arrive in another 30-40 minutes. I certainly understand that things happen, but since I had a third party waiting for my call, it would have been nice to be notified when the delay was first known.
The locksmith did show up within that additional window, and he was professional and courteous. There was a bit of scrambling on my part, as I tried to figure out how the ex would continue moving out while I changed the locks. We eventually agreed to have the locksmith re-key just the deadbolt, and leave the doorknob in place. This way, the ex could secure the door without worrying about being locked out, and I could later secure the door once she was done.
The locksmith was quick and efficient, and refused to be sloppy. After putting the deadbolt back together, it mostly worked but something was binding. Rather than just pack up and run off, he took the time to disassemble the lock, determine the mistake he had made, assembled the lock correctly and made sure it worked flawlessly.
Considering the nature of the service, and the potential for things to go wrong, I was very happy with the service provided by Bergman's and would call them again for any locksmith work without hesitation.

It was done professionally.