APRIL LANE'S HOME CLEANING
About us
SEE WEBSITE FOR MORE DETAILS ON SERVICES OFFERED. DBA: April Lane's Home Cleaning
Business highlights
Services we offer
CABINET FACE & MIRROR, CLEAN EXTERIOR OF LARGE APPLIANCES., CLEAN FLOORING INCLUDING BEHIND TOILET, CLEAN SINK, CLEAN TV & COMPUTER SCREENS, COUNTER, DUST FURNITURE, DUST KNICK KNACKS, DUST SHELVING, DUST WINDOW SILLS, FLOOR AND FIXTURES, KNICK KNACKS, MIRRORS & PICTURE FRAMES, MOLDINGS & BASEBOARDS, REMOVE COBWEBS, SCOUR ALL VISIBLE INTERIOR & EXTERIOR PARTS OF TOILETS, SCOUR SHOWER, SPOT CLEAN WOOD FLOORS, TIDY OVERALL ROOM APPEARANCE, TUB WALLS, VACUUM FLOORS & CARPETING
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 90% | ||
| 7% | ||
| 3% | ||
| 0% | ||
| 0% | 
"Thank you for your kind words and for being a loyal customer for over eight years! We truly appreciate your support and are delighted to hear that you've consistently been satisfied with our service. Reliability and thoroughness are top priorities for us, and we're always happy to make things right if needed. Our team takes great pride in their work, and it means the world to hear that you find them outstanding. Thank you for trusting us with your home—we look forward to many more years of serving you!"
"We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Your feedback really means the world to us and I will be sure to share these kind words with our company as a whole. Thanks again!"
"Thanks for sharing such a wonderful review! The ALHC team as a whole, and the cleaners you mentioned above, are thrilled to receive such a great rating. We try our best to get homes back to their "like-new" sparkling state, while also being mindful of clients who may be home during that time. Thank you again, we appreciate you!"
"Thank you so much for your wonderful words! It's truly [Member Information Removed] pleasure working with you!"
"Thank you for taking the time to leave us such a wonderful review! We're so glad you're satisfied with your services, and we've passed along your kind words to Kierra and Mandala!"
One of the things that I really like about the company is how easy it is to scale and customize the service. I rent rooms in my home and I'm on a pretty tight budget, so I have the company clean the kitchen, bathroom, hallways, and living/dining/sun room every two weeks, but skip the full dusting and fingerprint-wiping treatment.
I'm able to add on services on an as-needed basis (watering the plants, cleaning the refrigerator, etc). They're happy to use specific cleaning products that I provide (such as my special marmoleum floor polish) and take care to follow any special instructions that I might have. The main office notifies me of anything out of the ordinary, such as a substitute cleaner, a later-than-usual start time.
They're also quick to deal with any mistakes. Once, the cleaner had a busy schedule and accidentally skipped our house. The cleaner and the main office realized it before I did, and gave us 50% off our next cleaning, just as a matter of course. Another time, I asked them to clean the fridge and the wrong fridge got cleaned, but they caught it before they left and cleaned the actual fridge, and comped me the time spent cleaning the other one.
I also really like that I have the same cleaner every week, and that she's a real person with a name. I try to be out of the house during the actual cleaning, but my cleaners have always gone out of their way to remember me and my house. Our current cleaner makes sure to have the main office notify me if she's scheduled to come by early, since she knows it takes me a little while to prep the house for her (putting away dishes, changing out dirty bathmats, etc).
We've hired April Lane to clean our house for a number of years and are very satisfied in every way. I switched to them after several private cleaners in a row had to leave for various reasons, forcing us into yet another search/interview/ training process each time. If I had time to do that, I'd be cleaning my own house! I'm nanny to two toddler grandchildren and was looking for a cleaning business able to get the house clean without using any harsh chemicals at all.
We've changed cleaners three times in all the years we've been with April Lane, twice for personnel turnovers and once because I had to change my cleaning day, and each has been as well-trained and prepared (complete with a notebook about our cleaning and my preferences!) as the others with absolutely no effort on my part. Samara always calls and/or e-mails to let me know in advance about any changes in schedule (traffic delay, substitute cleaner, etc.) and our cleaner arrives exactly as expected. I'm not always here when the house is cleaned, but when I am, the cleaner is pleasant, quiet and respectful of my presence.
What surprised me is that they don't empty the garbage cans. I found this odd to have clean rooms with garbage in them. I just had to call and ask to put a note on my file to have this done as this is not typical. They easily took care of it but it really seemed odd to me. Also their vacuums are not great. I asked them to use mine instead and they agreed. With these revisions that meet my needs I have put them on a regular schedule.
Afterward, they communicated information about our home and cleaning needs back to Samara, and she sent us a bid for regular ongoing cleaning, with different prices for weekly, biweekly or monthly service. These regular cleanings are of course _way_ less than the initial one-time deep clean price listed. We ended up going with a biweekly service; we've had 2 of these biweekly cleaning appointments so far, and the service continues to excel. We also are very pleased with the team members who have been assigned as our regular ongoing cleaners.
We highly recommend April Lane.
Licensing
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