
AmyWorks Inc
About us
Our focus is on small to mid-size bathroom and kitchen remodels and home repair projects.
Business highlights
Services we offer
Residential remodels (bathrooms, basements, garages & ADU/DADU builds)., kitchens
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
5% | ||
3% | ||
2% | ||
3% |
The replacement of the tiles was fine - not perfect, but adequate. The person had a very difficult time trying to work with the ceiling tiles and spent three hours trying to figure out how to do it. A trip was needed to go buy some staples as the worker had not come with a full staple gun. I was a little confused as the ceiling tiles had the instructions on them and adhesive was supposed to be used - such as liquid nails, etc.
After their allotted time was done, (no grouting was done at all) they cleaned up and left. I just let it go because I did not want to get angry then. The person broke three tiles and left them in, did not remove the damaged ones, and left the job with b unroken tiles and unfinished work. I had enough tiles to begin with to finish the work, but now I don't because I do not wish to have broken tiles that look REALLY HORRID. My choices are to remove the whole ceiling and redo the whole room at a great cost, or have tiles that look awful, or have mixed tiles which will look awful.
The person did not even bother to read the directions. I am very angry because I will have to have someone professional do this and fix it right at a much greater cost. I would not have minded if I was told it was out of the league and they could not do it, even though I can follow the directions to do it.
When I called to speak, I was told they would call the next day. The following day, I got an e-mail saying they were busy in the field and could not call me and would call me the next day. I waited until 11 AM and they called at 11:02.
I am very upset as we were hoping to sell this house soon, but this puts us in bind. The idiot they sent out did not listen when I stated four times it was being sold. No one would buy it looking like what they did to it. It actually looked better with the damaged tiles!
Service was done promptly, and Steph provided me with options to think
about in how to best build the shelves. Would use again in the future.
The only reason I didn't answer all "A's" was it seemed a little pricey.
I had an issue with it not only taking 1 hour to gather the supplies, but a 4.25 hour install. The on-site installer stated there were difficulties with the old cement being there and that additional time would be needed to make it right. I just would expect 4.25 hours later for the mailbox post to look perfect in the ground, whereas right now it does not. On the first round, the mailbox was installed very high - but the installer did come back out to fix it a couple days later.
I brought up this issue with the office manager. To their credit, they did make a slight reduction in the hours - dropping it down to 4 total hours instead of 5.25 - but that still seems high for how it looks in the ground. I just really feel like they dropped the ball in making sure as a customer I was happy with everything. It became a little too automated and not very personal at all, especially considering the fact that I had issues with the hours being charged.
So, whether it's this company or other 'hourly' handyman companies, I would recommend folks be very wary of any situation in which the company does not provide a flat estimate. It leads to situations like this where I feel a bit cheated, and they probably feel cheated as well.
Licensing
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