Metropolitan Roofing

Metropolitan Roofing did our roof last Oct/Nov 2021, and we can’t say enough good things about this company, starting with the owner, Clint. We got several bids and ended up going with Metropolitan, who came in at the middle as far as cost; for starters, our neighbors had used them a few years ago, and their roof looks great. It was Clint’s upfront integrity, knowledge of the product and whole roofing process, and his clear guidance in what this project would entail that sold us. These qualities have obviously been instilled in his crew, and his office staff, as their response to our questions/concerns throughout the whole project was handled right away, either by them, or by Clint himself. We also had two skylights replaced by them when the roof was done, and they did a brilliant job; again, Clint was quite knowledgeable and experienced in both products and installation, as was his crew. In spite of the rainy periods, our roof was done in a timely fashion, and without any glitches. We are thrilled with our new roof; we went from a cedar shake roof to the Presidential TL and it looks great! We highly recommend Metropolitan Roofing!

Wonderful! Did the quote through distanced means, and had the skylight ordered and fixed by the following week. Thousands less than other people quoted me. Amazing!

First I read the reviews of several roofing contractors and decided that Metropolitan Roofing (Metro) would be my first choice to talk to. I don't completely trust reviews so I had already talked to friends who had recently had a roof replaced or knew someone that did for a pricing base. The estimate from Metro was in the price range I had received. The only "glitch" that occured was that the supplies showed up unannounced the day before the job was to begin. While the supplies were being delivered I received a phone call from Metro saying the supplies would be delivered that day and the job would start tomorrow morning if that was acceptable to me. I informed them the supplies were being unloaded as we were speaking. They apologized for the inconvenience but it was not a big deal to me. Other than that everything went well. The job was finished within two days and the skylight was trimmed out the following morning. Multiple sheets of plywood needed replaced, some kind of new vent system was installed so there are less places for the roof to leak and all the roof "debris" was cleaned up and removed. Everyone I talked to from Metro was friendly, customer oriented and professional. This included the roofers, office personnel and the owner. I was very happy I chose Metro. The highly rated reviews are accurate.

Working with Metropolitan Roofing and Seattle Skylights was really difficult. Their communication with us and within their own operation was terrible. We dealt with at least five different people during the course of the project and they gave us conflicting information, didn't thoroughly plan our project, didn't return calls, billed us incorrectly, and dragged their feet on resolving the issues that their poor communication and lack of professionalism created in the first place. Their salesperson told us we could do a labor-only install, and told us what products to purchase. Unfortunately, he missed that our roof was clearly pitched at a different angle than the ceiling, and so told us to order the wrong product. Their installer missed (or just didn't tell us before he cut a hole in the ceiling) that we had several vents on the roof where we planned to put the skylights, so they would have to be moved. Rectifying these mistakes would cost us extra. The supervisors of the company told me repeatedly that those problems are inevitable in skylight projects, but neither of them ever actually looked at my roof in person, which would have shown them immediately what the issues were. During my many conversations with various people prior to the install, several details of the project changed, but they never updated the work orders, so when I had to speak to another person, he insisted that I was wrong when in fact he was working from old information because his colleague had not communicated to him. The installer was nice, but showed up unannounced on the first day, and several hours late - with no call - on the second day. He spent quite a bit of time chatting with us while he was at our house and charging us for his time. They then billed us incorrectly, claiming that we owed more because we had paid what the installer told us to, vs. a different invoice that their office sent later. Ultimately, they installed our skylights and resolved the extra costs that they had incurred, but it took a ridiculous amount of phone calls, explaining and re-explaining the situation, and dealing with men telling me to "calm down" and "don't get frustrated." They did not seem to have respect for our time or money and I would not recommend them.

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The estimate was professionally done and very accurate.  The estimator carefully explained choices of materials and services and also specific circumstances with my roof that may have an impact on the final total cost. I was very pleased that the final bill was within the original estimate. 
The roofing materials were dropped off the day before the roofing crew arrived to start work.  The work area was kept extremely neat and clean and all debris was hauled off.  The roof was completed in two days and the new gutters and downspouts were done on a separate day.
I was extremely pleased with the professionalism of the people and quality of the workmanship and materials used by Metropolitan Roofing and would definitely use their services again.

I received the initial estimate about 2 years prior.  Kept looking for best value.  When I decide on two providers Metropolitan was the only one to honor original estimate.  Once a date was set they were prompt, thorough and very professional.  Job was completed on time as promised and quality of work was excellent.  I had one issue with a roof vent for whole house fan not being connected.  It was overlooked as it had not originally been connected by the builder so had just been venting into my attic for 20 years.  Metropolitan came out within a week of notification and installed roof vent and connected the fan!  Made a big difference in temperature in my upstairs bedrooms in the summer.  I have and would continue to recommend Metropolitan Roofing and would encourage anyone needing a roof to get a quote from Metropolitan.

Very professional handling and work. They are one of the more expensive roofers, but was happy with their work.

The roofing went great. They were kind, courteous and respected our property. They even went to bat for us with our insurance company as the replacement was due to a fallen tree.

I waited to give this servicer feedback because I wanted to see how the patch would hold in strong rain and wind and so far, no leaks.

My roof leaked from the rain storm due to the aged roof that had a negative-sloping toward the house. I contacted 3 roofers for proposing a solution that would fix the root cause, the negative sloping. Regal quoted replacing torch down with another torch down for $3100 but doesn't include fixing the negative-sloping, said they wouldn't know whether it could be fixed without tearing up the roof. Oasis quoted $5500 which includes fixing the negative-sloping. Metropolitan quoted $4900 for replacing it with 60 Mil TPO and correcting the negative-sloping. Regal was ruled out because they couldn't quote addressing negative slope while the other 2 could. Between Metropolitan and Oasis, price difference wasn't huge but Clint/Metropolitan was more responsive and prompt in following up. Clint was very easy to talk to, a straight-shooter and I enjoyed with working him.

Clint really helped us out. His crew was busy so he did this repair himself as he could tell the roof needed it; his responsiveness was great. I also fair like he gave us a good deal. I'd definitely call Metropolitan roofing again.

Very professional. Nice crew to work with. Did a good job of cleaning things up every day. Did not trample bushes. Replaced original gutters they installed because the measurements were off which impacted how the downspouts inserted into cement drains. They ended up functional but not straight up and down.

Clint Chrisensen with Metropolitan kept me very well informed throughout the process. Before the job began they planned on installing two roof drains in low spots on the roof. After they tore off the old roof they decided to slope the roof to eliminate one of the low spots eliminating one of the drains in the middle of the roof which is much better. There were no change orders and I was charged what he quoted.

My husband took time off from work and thoroughly enjoyed watching the crew work. My husband had roofed our house when it was first bought 37 years ago and was very pleased with the quality of the work of Metropolitans employees. They cleaned up before leaving each day and showed up on time.

We had asked for copies of the receipts for the materials bought and received those in a timely manner. We would definitely feel comfortable hiring this company again.

I liked how straight forward they were in the bidding process. They were very clear about what they were going to or not going to do. They were on time and had the roof off and a new layer on in the same day. It looked exactly how they said it would look. The gutters in the back were not what we had wanted and they replaced them right away. They were all very professional and nice from start to finish.

Professional and easy to work with . . . they did what they said they would and when they said they would do it.

We had a bad experience with them. We had to go in for a legal solution because they damaged our house. We took pictures of the same to prove how bad the job was performed. The sales person that came was very sweet. He promised everything and we think he was on a vacation. They were not responsible at all and they did not follow up. Then they sent a group of Mexican guys with no experience and they could not communicate. They made a big hole in front of my house and it was a very ugly thing and it's not an acceptable work to be done by a roofing company. It was two years ago, but it was not appropriate. Their quality was below standards. They were not professional and the Mexican guys had their girl friends waiting for them in the car. They were waiting for them to get off from their work. We would definitely not use them in the future and not recommend them to anybody. We can show people the proofs that we have.

They were good. I had a positive experience with them. They were reliable and did a good job. They followed through. I would definitely use them again in the future.

They did a fantastic job. They had good communication. They were very nice to work with and cleaned up well.

I spent around $10000 on the job. I had three other estimates. They weren’t the lowest, but they were competitive. I had a good interaction with them. They were clear about the work they would do and how and when they would do it. They did a good job. They cleaned up after themselves. They didn’t leave things around. I will use them again in the future.

They were very responsive in putting together a bid for us and tailoring it to our needs. They were very responsive in scheduling around our timetable. They did a great job explaining each stage of the work. They were pretty fast about correcting the few issues that came up. I would definitely recommend them and also have recommended them to others. The only thing that I was a little bit disappointed was that it was a little bit difficult to get them to finish the final things. Their price was average. I am pretty happy with their customer service.

From my partner: "They put up with (or entertained) all our ideas about doing part of the work ourselves, and they quoted better materials than anyone else. The price wasn't the lowest, but with better materials I was happy with it. The only ding I would give them is on not fixing a couple of the fascia boards. I would have had to pay extra to have them replaced, and they didn't say "hey we should fix those while we have the roof off"..."