Key Energy Solutions

Their contract included the installation of a dehumidifier in the crawlspace to reduce the moisture levels below the house in the crawlspace and on the inside of the house.  It also included an instrument to reflect the temperature and humidity levels in the crawlspace and the inside of the house.  I contacted Lucas to inform him that the humidity levels were lower on the inside of the house due to the installation of the dehumidifier in the crawl space.   I provided him via e-mail he humidity levels  for both areas for a 30-day period.  He responded back requesting the make, model and serial number for the dehumidifier.  Later I realized that he used this information to set me up in making his claim that the dehumidifier was consuming the cost savings from ceiling the attic.  He sent me an e-mail making this claim and also attached attachments from the internet supporting his contention.  I was livid and Lucas called and asked me to review the information he had sent; I informed him I was not going to study or read the information he had sent as I was not an engineer and it was his job to resolve the issues related to the work he had perform.  I informed Orkin of his e-mail and contention that the electricity  from the dehumidifier would consume enough electricity to eat up the 20% cost savings; Orkin requested  that I send this information to them and they would respond,  Their response was in the form of an e-mail that stated the dehumidifier would not run any more than 2 hours per day and would not consume enough electricity to eat up the 20% cost savings he promised me.  Lucas of Key Energy Solutions sent Orkin another set of questions and did not copy me.  I had sent Lucas several e-mails requesting next steps and actions regarding resolutions to the issues with the attic and the extra heat in the second story.  He did not respond except for an e-mail he sent stating he would respond to me after Orkin responded to the questions he sent them.  I contacted Orkin and they informed me there were not planning to respond to the questions Lucas had sent and stated they were not going to share their information with him  because he was their competitor.  I e-mailed Lucas and informed him Orkin was not going to respond to the questions.  Lucas had the nerve to send me an e-mail asked why they were not going to respond.  I responded that I did not know ?but had an idea that I did not choose to disclose. To make a long story short, Lucas is not knowledgeable of the work he performed in sealing the attic in my house and has grabbed at every straw possible to back me off his promise of a 20% savings in my utility bills. The fact that he is researching on the internet and sending me articles from the internet shows his incompetence.  Orkin informed me that the product they installed is an energy star product and stated it will run longer than 2 hours per day.  They have been very professional in resolving any and all issues I have had with their sealing of my crawl space and I am receiving  the desired results.  Lucas has ignored my requests to advise of next steps and actions to resolve the issues with the attic and had the nerve to inform me that the humidity levels in the crawl space would result in mold in the crawl space even though he has nothing to do with the crawl space and is trying to degrade the work Orkin performed. . Orkin has adjusted the dehumidifier  and will continue to address and adjust as needed. The installation of the dehumidifier had nothing to do with Lucas? proposal for a 20% cost savings in the utility bills for my house; he never mentioned one and his only solution was lowering the thermostats to remove some of the humidity levels.  The claim he has made is very unprofessional and reflects his incompetence in the type of work he is doing.  I have sent e-mails asking if additional information was needed from me such as utility bills, humidity level readings, so far; I have expressed  desire and willingness to work with him in reaching a solution to the problem.  He has not expressed any desire to do not one thing other than continue referring to the energy consumed by the dehumidifier installed by Orkin which essentially helped to resolve the problem he said was the reason the temperatures were higher on the second level of the house. 

UPDATE: Lucas Spencer's response contains lies and false statements.  First of all, he told me before and after the installation of the materials in the attic that he guaranteed a 20% cost savings in my energy bill (which is why I decided to use him instead of another business owner) and a warranty of 25 years on all of the materials.  There were not two other companies who sealed the crawl space. Orkin, a very reputable company who has stood by their work, sealed the crawl space and corrected and addressed each of the issues and concerns I requested.  He is not aware of how they sealed it and sent them a bunch of questions regarding their work that they refused to answer.  The work performed by Orkin lowered the humidity levels in the crawl space and on the inside of the house--corrected the problem he stated was the reason there was so much heat on the second level of my house..   As soon as I informed him that the humidity levels were reduced in the house due to the sealing of the crawl space and the installation of the dehumidifier, he offered no further solutions to resolving his guarantee of 20% cost savings in my electric bill and began saying that the electricity used by the dehumidifier would consume the cost savings.  Orkin sent him an e-mail indicating that this was not true.  I am recording the amounts of my utility bills and will send this information to all the other organizations I am going to contact regarding the work he performed in my attic.  As you are aware, one can find information on the internet to support any opinion which is why I refused to review what he sent me.  I was kind enough to inform him that the humidity levels were down in the house since he stated this was the problem and even sent the information he requested on the make and model number of the dehumidifier--then he used this information to not take any further steps to resolve the issue related to the work he performed after he promised that he would work with me to resolve the issues.  He is the most crooked business person I have ever dealt with.  He has not taken one step to work with me and kept insisting that the dehumidifier used all of the cost savings.  He used this as a way not to deal with the issues he created at my house, and I will not stop until I get a resolution in which he will be held accountable by refunding my money or correcting the problems he created.   I plan to contact each of the organizations you sent me in reference to this complaint and will get the information and all of the e-mails exchanged in the mail this week and all the information he forwarded to me regarding humidity levels in the mail this week.   I filed a dispute with my credit card company and will contact them for documentation regarding his assurance to me of resolving the problem which is the reason I closed my case with the credit company.

We have a 2-story home with two a/c and heating units (one on each floor.) It is hard for the 2nd floor unit to keep upstairs cool in summer and it also stays cooler in Winter than we like. We got estimates from two different companies. From the start, Lucas from Key Energy Solutions stood out. He came to the house and spent about an HOUR measuring and calculating up in our attic to see what would be the best solution for us. Key Energy Solutions gave us FOUR separate options, all very detailed, and also based on how long we wanted to stay in this house, and how much we wanted to spend. He spent a great deal of time discussing each one, the pros and cons of each one, and we never got the feeling of being pressured into a higher cost solution. This guy seemed refreshingly HONEST!!! We did have someone else come out and do an estimate, who spent about 1/4 of the time Lucas did, who didn't explain everything as clearly as he did, and was about twice as expensive as Key Energy Solutions. The other guy's least expensive option left off the radiant barrier, and when we asked about that, they said it would be $500 more!!!
Needless to say, we decided on Key Energy Solutions. We just got a good feeling about them from the time spent with us, and Lucas' obvious knowledge of what he was doing.By the day of installation, we were supposed to have most everything moved out of the attic to make the installation of the radiant barrier easier for them. Unfortunately, my husband got sick 2 days before the work was to be done, and there were a few shelves and heavier pieces up there. No complaints from Lucas, he and his partner moved them and did a great job. They cleaned up everything afterwards and you would never know they had been in the house. We recommend them highly. They are knowledgeable, honest and do a thorough good job! Their website: www.keyenergync.com