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Americool Heating & AC

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Americool Heating & Air Conditioning is a leading provider of heating, ventilation, air conditioning, fireplaces, and more. We set ourselves apart from the rest by using only the best equipment to make your indoor living space comfortable. Lincoln Anderson and Norm Upson have nearly forty years of experience in the heating and cooling industry. After working for several different companies, they realized the need for a higher level of service and professionalism and that's when they made the decision to start Americool. Their technicians and installers are factory certified, union trained, and drug tested. With their professional appearance, prompt arrival, and extensive training, our contractors are ready to meet any heating and cooling challenge they are faced with. Since Lincoln and Norm are long-time installers and technicians, they know what it takes to do the job right while delivering first-class customer service. Our diverse background covers everything from furnaces and heat pumps to boilers and geothermal systems, ensuring that we can install, maintain, and repair the right system for you. We are proud to be an American Standard Customer Care Dealer and were even given the prestigious Diamond Dealer award in 2013 for being the top dealer in our five state region. We have been a Customer Care Dealer since we were awarded Platinum Dealer of the Year in 2009. We are also Ductless Master Installers, so we can install the popular and super-efficient ductless heat pumps. We can handle all aspects of heating and cooling your home as well as taking care of new construction projects and commercial properties. Contact us, request service online, or call toll free at 877-452-0044 to find out how we can help you stay comfortable and save money all year long.

Business highlights

Emergency services offered
19 years of experience

Services we offer

& New Construction HVAC., & Service, Air Cleaners, Air Conditioning Systems, Air Exchangers, Air Handlers, Beam Central Vacuums, Ducted System, Ductless Heat Pumps, Furnaces, Heat Pumps, Honeywell Products, Humidifiers, Installation, Residential & Commercial Heating & Ac – Sales, Thermostats

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.218 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
11%
3
6%
2
6%
1
11%
Showing 1-18 of 18 reviews
Ryan F.
May 2025
1.0
HVAC install new build. Plans show upright unit 10’ from concrete front porch. Installed side-exhaust unit blowing on porch – forming ice and desiccating plants. To redirect exhaust, we built 4’ high fence around unit, meeting setbacks verified by Mitsubishi. Worked during construction heating to 50F. Next winter, heating to 68F, ice formed on house and under unit until toppled. Refused to correct without additional payment. Competitor devised solution we implemented –wind baffle, gap fence slats, drip pan, pipe drainage away, install outlet/place heat rod in pan to keep condensate liquid so drains away. Since posting, AmeriCool blamed everything except the main cause: poor placement of unit contradicting install reqs in manual. They needed to identify during rough in that location would not work so could be redirected to one of many alternative locations. AmeriCool threatened legal action if we post reviews. How will they treat you?

Marcus H.
Aug 2017
1.0
$89
Terrible customer service. The work performed was subpar and the tech continually tried to upsale me with a service I didn't need.

Kathy S.
May 2016
5.0
Yes, I recommend this pro
$980
I debated, based on others whether or not I had to have my furnace checked this year or not since I had it checked last year when I bought the house. Thankfully I decided to go ahead. I've had quite a few people I've called or requested other services from and they either never call back, do not show up when they say they would or have tried to charge me way more than they should. I was losing confidence of service people around here to say the least.







Kevin came out and unfortunately (or fortunately) found a severe kink in the pipe that ran to the heat pump under the house. How anyone who installed it or checked it before didn't discover this before is beyond me. He was kind enough to verify his suspicion during the first visit and was in my opinion (who remember was very skeptical at this point of service people) very honest, kind and upfront with me. Not to mention extremely fair in his estimate of the cost. I would highly recommend this company as well as Kevin. They are lucky to have someone like him working for them.

Allen W.
Mar 2016
4.0
Yes, I recommend this pro
unknown
Response from Americool Heating & AC
"Thank you for choosing Americool! If you'd like, we would love to send someone out to follow up. We can look over the system and address any quality concerns at that time. Let us know how we can help."

Barb K.
Jul 2015
4.0
Yes, I recommend this pro
$215
.
Response from Americool Heating & AC
"Thank you [Member name removed]! Glad we were able to help and that it wasn't something more serious."

MICHAEL C.
Mar 2015
5.0
Yes, I recommend this pro
$8,000
They came out on a Friday were done that day did a great job. The system has worked great sense being installed I have not gotten my first heating bill so do not know if the costs will be as described. I will add more later when I have an idea of the costs.
Response from Americool Heating & AC
"[Member name removed], we are so glad you are happy with your new ductless heat pump system. I hope that the energy savings exceed your expectations! Thank you for choosing Americool!!"

Barbara A.
Mar 2015
5.0
Yes, I recommend this pro
$10,000
Very prompt, clean, efficient and wonderful to work with.
Response from Americool Heating & AC
"[Member name removed], thank you for choosing Americool to install the American Standard heat pump system in your new construction home. We really enjoyed working with you and getting to know you. Don't forget that your new system comes standard with a two year labor and 10 year parts warranty should you have any complications. Let us know if you need assistance."

Roderick W.
Dec 2014
5.0
Yes, I recommend this pro
$12,000
Excellent project estimator (Trevor) and pricing. Professional, polite install and finish team. Literally no complaints. We are noting major heating improvements and lower operating costs in the first month of use.
Response from Americool Heating & AC
"[Member name removed], thank you for choosing Americool to replace your existing propane furnace with an American Standard super high efficiency dual fuel heat pump system. Your installation was a challenge due to the size of the new equipment vs the space we had to work with, but we took the extra time necessary to make it a grade A installation. I am so happy the system is already paying for itself! Let us know if you should need anything."

Theresa P.
Aug 2014
5.0
Yes, I recommend this pro
$130
This company is first class. We needed our furnace checked over before selling our house. We were in a hurry to get this done and they made it a priority. The price was very fair. Thank you.

Diane B.
Jul 2013
5.0
Yes, I recommend this pro
$17,000
Gave us two estimates and good advice that saved us a lot of money. Very polite installers, answered my every question. Tidy in their clean-up and it works great.

Amber S.
Jun 2013
5.0
Yes, I recommend this pro
$400
The first hot day of the season and our AC goes out. I called about 11am (house was already 82 degrees) and they said they would try to get out later that evening. I can imagine that they were busy as I think most AC units like to go out during really hot weather. They called at 7:30 to see if 9 pm was too late to come out. I said it was alright. Brad came out and fixed my AC unit at 9:30 at night (House was at 85 degrees). I can imagine it was a long day for him. I'm not sure there are a lot of contractors out there that would do a repair in the dark or that late. I'm thankful they did because we were all able to sleep better now that the house is cooled to 73 degrees.

Dan W.
Dec 2012
3.0
$900
In order to replace the valve the coolant needed to be drained and replaced at a tune of $90 a pound for a 7 pound system = $630 plus labor. I asked the question why can't you use the same coolant that is removed the response was and quot;so we don't put contaminated coolant back into the unitand quot;. The unit wasn't low on coolant and no one else has serviced the unit since it was installed the only way cooalant can get contaminated is if its mixed with another type. If they would use a container that is designated for the coolant (R134) when they took it out they would be able to put it back in without a issue. This is just one more way to get more money from customers. After speaking with the owner (Lincoln) about the bill it was reduces to the cost of the coolant and parts there was no charge for the labor.


Melissa G.
Jun 2012
5.0
Yes, I recommend this pro
$4,000
Norm was on time to give an estimate. When asked about a different brand he searched out info on that for us, too. Brad came to do the work and was comfortable to be around, worked hard, and completed the job leaving it clean.

Anita W.
Apr 2012
5.0
Yes, I recommend this pro
The experience was great overall! They were really nice people to work with. I was very pleased.

Jack B.
Apr 2012
5.0
Yes, I recommend this pro
They were very knowledgeable and polite. They were efficient as well. I would recommend them to others.

Andrea C.
Apr 2012
5.0
Yes, I recommend this pro
They are wonderful to work with. They're prompt, charge a fair price, and are trustworthy. I would recommend them to others.

Deana R.
Jul 2011
5.0
Yes, I recommend this pro
Everything went well. The technician was very thorough and made sure everything was in working order before he left. He also left the area clean and was very courteous.

James P.
Jul 2010
2.0
$91
I was impressed with how fast Norm was able to show up after my "distress" call. He quickly found a large leak in my system and gave me the bad news. My coil a $1600 part according to him was leaking. Norm called the supplier in tumwater and read him the #'s off my machine. Norm hung up and told me I had a 5yr warranty and I was 2 yrs past it. He could "repair" the leak for $450 with no gurantee of its success over any length of time. My unit was so out of date and inneficient that I should get a new one which he would be happy to install for $3200. I thanked him and he left. I called 3 other companies to get 2nd/3rd and 4th opinions. The highest replacement bid I got was $2500 which included a new coil for my air handler also because the r22 refigerant is not compatible with the new 410a refrigerant(according to all 3 of the other contractors). One of the contractors called tumwater for me and told me the good news..my unit WAS under warranty I had a 10yr not 5yr. Called norm back and asked what was going on witht the warranty issue and his bid being $700 higher than everybody else for less work. He told me the guy in tumwater made a mistake and then lowered his bid $500 saying the other guys are just starving for buisness. All 3 other contractors were also slammed with buisness and came over after 5pm to take a quick look and give me an estimate. I called norms boss the owner of americool. He told me he would talk to norm and get back to me. He never called me back. Norm sent me an e-mail telling me he was not a liar nor a crook and I need to pay the $91 bill I got in the mail. He did do a leak test to see where the leak was. Norm with americool is a liar and tried to rip me off over $700. His boss is doing nothing.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Americool Heating & AC is currently rated 4.2 overall out of 5.

Americool Heating & AC accepts the following forms of payment: CreditCard

Yes, Americool Heating & AC offers free project estimates.

No, Americool Heating & AC does not offer eco-friendly accreditations.

No, Americool Heating & AC does not offer a senior discount.

Yes, Americool Heating & AC offers emergency services.

No, Americool Heating & AC does not offer warranties.