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Americool Heating & AC

Heating and Air Conditioning, Air Duct Cleaning

About us

Americool Heating & Air Conditioning is a leading provider of heating, ventilation, air conditioning, fireplaces, and more. We set ourselves apart from the rest by using only the best equipment to make your indoor living space comfortable. Lincoln Anderson and Norm Upson have nearly forty years of experience in the heating and cooling industry. After working for several different companies, they realized the need for a higher level of service and professionalism and that's when they made the decision to start Americool. Their technicians and installers are factory certified, union trained, and drug tested. With their professional appearance, prompt arrival, and extensive training, our contractors are ready to meet any heating and cooling challenge they are faced with. Since Lincoln and Norm are long-time installers and technicians, they know what it takes to do the job right while delivering first-class customer service. Our diverse background covers everything from furnaces and heat pumps to boilers and geothermal systems, ensuring that we can install, maintain, and repair the right system for you. We are proud to be an American Standard Customer Care Dealer and were even given the prestigious Diamond Dealer award in 2013 for being the top dealer in our five state region. We have been a Customer Care Dealer since we were awarded Platinum Dealer of the Year in 2009. We are also Ductless Master Installers, so we can install the popular and super-efficient ductless heat pumps. We can handle all aspects of heating and cooling your home as well as taking care of new construction projects and commercial properties. Contact us, request service online, or call toll free at 877-452-0044 to find out how we can help you stay comfortable and save money all year long.

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Heating & Ac – Sales, Installation, & Service, Furnaces, Heat Pumps, Air Conditioning Systems, Thermostats, Air Cleaners, Humidifiers, Air Exchangers, Air Handlers, Beam Central Vacuums, Honeywell Products, Ducted System, Ductless Heat Pumps, & New Construction HVAC.

Services we don't offer

Oil Heating

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.818 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
11%
4
11%
3
0%
2
0%
1
6%


Rating CategoryRating out of 5
quality
4.0
value
4.2
professionalism
4.2
responsiveness
4.0
punctuality
4.2
Showing 1-18 of 18 reviews

Marcus H.
09/2016
1.0
heating & air conditioning/hvac
  + -1 more
Terrible customer service. The work performed was subpar and the tech continually tried to upsale me with a service I didn't need.
Description of Work: Cleaning of air ducts and crawl space.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$89

Kathy S.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
I debated, based on others whether or not I had to have my furnace checked this year or not since I had it checked last year when I bought the house. Thankfully I decided to go ahead. I've had quite a few people I've called or requested other services from and they either never call back, do not show up when they say they would or have tried to charge me way more than they should. I was losing confidence of service people around here to say the least. Kevin came out and unfortunately (or fortunately) found a severe kink in the pipe that ran to the heat pump under the house. How anyone who installed it or checked it before didn't discover this before is beyond me. He was kind enough to verify his suspicion during the first visit and was in my opinion (who remember was very skeptical at this point of service people) very honest, kind and upfront with me. Not to mention extremely fair in his estimate of the cost. I would highly recommend this company as well as Kevin. They are lucky to have someone like him working for them.
Description of Work: Found problem (severely kinked pipe) during routine annual check that in my opinion should have been found by original installer or by other company that I had inspect the furnace/heat pump when I bought the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$980

Allen W.
03/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They replaced the entire heating/cooling system. It went very well. They showed up on the scheduled day. I had an issue with the system which was quickly fixed and taken care of. My main contact was Trevor who was great to work with, very knowledgeable and professional.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Americool Heating & AC
Thank you for choosing Americool! If you'd like, we would love to send someone out to follow up. We can look over the system and address any quality concerns at that time. Let us know how we can help.

Barb K.
07/2015
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Heat pump was pumping hot air even when it was on the "cool" cycle. The guy found a short right away at the wire terminal, replaced it

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$215

Response from Americool Heating & AC
Thank you [Member name removed]! Glad we were able to help and that it wasn't something more serious.

Melissa G.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
Norm was on time to give an estimate. When asked about a different brand he searched out info on that for us, too. Brad came to do the work and was comfortable to be around, worked hard, and completed the job leaving it clean.
Description of Work: Replaced boiler, thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$4,000

    Contact information

    17929 Irwin Rd SW, Rochester, WA 98579

    americoolonline.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning

    FAQ

    Americool Heating & AC is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: Closed

    Americool Heating & AC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Americool Heating & AC offers free project estimates.
    Yes, Americool Heating & AC offers eco-friendly accreditations.
    No, Americool Heating & AC does not offer a senior discount.
    Yes, Americool Heating & AC offers emergency services.
    Yes, Americool Heating & AC offers warranties.
    Americool Heating & AC offers the following services: Residential & Commercial Heating & Ac – Sales, Installation, & Service, Furnaces, Heat Pumps, Air Conditioning Systems, Thermostats, Air Cleaners, Humidifiers, Air Exchangers, Air Handlers, Beam Central Vacuums, Honeywell Products, Ducted System, Ductless Heat Pumps, & New Construction HVAC.
    Oil Heating

    Contact information

    17929 Irwin Rd SW, Rochester, WA 98579

    americoolonline.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed