Big Al's Specialty Movers Inc

I got a quote to move a 2 bedroom duplex into a 3 bedroom house. They sent out a guy to go through the house to put together a quote. Right off the bat, they had the wrong form for doing a long-distance move. They were supposed to take pictures, but failed to do that. I was quoted $6,126 for the move. The guys arrived on time and got right to work. But it became very apparent that they underestimated my move and reached capacity of the truck before loading everything up. They said they had to deliver the stuff to the house. They didn't offer me a second truck. So I had to drive out to Mt new house to unload the stuff, then drive back to get the rest of my load. I was told that this wouldn't cost any extra, except maybe an additional fuel surcharge which I was okay with. They loaded the second half of my stuff and hauled it to the new house. At this point was when it all went to he'll in a hamdbasket. They gave me to form to sign. Now the price was over $10,000 and they gave me all sorts of excuses. I should have got their comments in writing as they told me it wouldn't cost me any more. They told me it was due to being overweight. But that was the fault of the estimater not getting it right. Why should I have to pay them for their failure to do their job? Plus, they are terrible at reading. I clearly marked my boxes for each room, but they scattered them all over my garage. Everything is mixed up and I can't find anything now and I'm totally broke. DO NOT HIRE THESE GUYS FOR YOUR MOVE! AVOID AT ALL COSTS! You will be sorry you hired them.

I hired Big Al's to move my furniture from one part of my house to another as I was having my floors refinished. Al came over and estimated that the move would take 3 to 5 hours. I called to schedule an appointment with Beth. The only day they had available was a Saturday. I was informed that they had a 4-hour minimum on Saturdays. At $167.70 per hour for 3 movers plus other "fees," the charge would be $823.97. Beth told me she could waive the 4-hour minimum, stating that she knew they would make the time up moving my furniture back after my floors were finished. I paid a $400 deposit ($200 for moving out and then back in another day). I thanked her and awaited the move. The movers showed up on time and were professional. They did a great job. When they presented me with the bill, it was $623.97 in addition to the $400 I already paid. I informed the driver that I was told the 4-hour minimum was to be waived, but he didn't know anything about it, so I paid the full invoice assuming that it would be corrected on the move back into the house. And by the way, the move took 1 hour. I called and spoke to Stacy to ask about the incorrect billing, she told me that I had to pay the 4-hour minimum. I objected. She had Al, the owner, call me. I told him what had happened, and he said that they never waive the minimum. I asked him to put Beth on the line with us, but he refused. I stated that my expectations were that they come move my furniture back, and if it took longer than 3 hours, I would pay the balance, but if it were 3 hours or less, I would consider us to be even. Al told me no. Any further work would incur additional charges. They have refunded $200 of the $400 deposit back ($200 deposit for each day) I was charged $823.97 for 3 men’s labor for one hour. I have since cancelled using them on the move back into the house. It was my mistake to trust them without getting it in writing. It's sad that a local company can't back up what a long-time representative of the company tells a client. I cannot in good conscience recommend Big Al's Specialty Movers at all. Yes, the movers are great, but their honesty falls short. Very short.

Showed up on time. Packed everything really well. They handled our possessions very carefully. Experience and very quick about it.

Big Al and his boys showed up right onetime as expected, packed up the piano, plotted their path to the garage, and moved it quickly and safely. Other firms want you to take the legs off and put the piano on its side. What? Are you kidding? That's what Big Al does for you. If you want your piano moved, call Big Al.

The Big Al's crew was excellent! I don't think they bumped a wall in the entire move, including moving some large furniture around some very tight corners. TONS of stairs without complaint, everything arrived in the same condition as when it left the house and arrived at the new one. I would recommend Big Al's without any hesitation.

Big Al's was great. The crew was courteous and hard working. They were able to move everything with time to spare. Nothing was damaged in the move. The final price was about half of the initial estimate - we were pretty successful in our downsizing efforts before the move.

Awesome. Sam, Kalani and Damian were early, took great care of our belongings and treated us well. I hope I never move again but if I do, I would use Big Al's.

They were extremely polite and helpful.

They were professional, on time, very careful with piano and did a fantastic job

Perfectly done, on time, professional, diligent, carefully, and best of all, extremely reasonable cost. This was the second time we have used Big Alps Moving and will definitely use again when need. Highly recommend!

They know how to be careful. They moved my baby grand piano and antiques. They have a set crew and retain their employees.

Smooth.Three guys who had all worked together for a while. They were coordinated and polite. They brought a huge truck.

Great! Worst snow and ice storm in 50years forced rescheduling, thanks for your help Beth! Even waiting for better weather the crew had to chain-up to get to our house but were still on time. The piano was down a flight of stairs with a tricky doorway but these guys know what they're doing and made it look so easy!

Very well. Very heavy piano. They did an excellent job.

All went better than expected. The three man crew arrived promptly. The movers were professional and efficient, occasionally asking questions. Complete load, transport and move-in less than 4 hours.

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Consummate professionals, from their demeanor to their obvious display of skill in handling the grand piano.  Packed our entire house (and labelled the boxes) immaculately.

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These guys were amazing.  They did a thorough assessment of the pieces, planned how they would move them and then loaded them carefully into their truck with lots of padding.  At my new house they carried the pieces up a flight of stairs that included a landing and 90 degree turn.  They made it look easy and I know it wasn't.

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