Above & Beyond Hydroseed Inc

"In November 2011 Customer attempted to sue our company in Small Claims Court. He claimed all of the following issues and attempted to get all of his money back. The Judge found his case not to be credible. Customer was awarded $0. Customer’s complaints are completely unfounded. Customer had horsetail weeds invading his property long before we ever worked there. Horsetail weeds are very difficult to get rid of. We told customer we would spray for them but counseled him that he would have to continue the process after we completed his job, as it is not a one-time procedure. Customer was counseled on how to continue the process. He failed to do so. Customer’s yard was leveled and rolled. In fact, it was rolled more than once due to the massive amounts of rain that fell during our time on this project. Normally, we don’t ask for money prior to our jobs being completed. However, in this case, we had to delay part of the project due to unusual amounts of rainfall. Bills became due on this project and they needed to be paid. We asked customer to pay us for the work we had done up to that point which was about half. This is the only time in almost 10 years of business we’ve ever had to do such a thing. Keeping up on our bills is a priority. Customer did have clover in his yard. We offered to his wife that we would come back and spray for the clover at no charge. She told us she’d have to check with her husband before making that decision. We never heard back from her after that. It is important to note that customer has clover in other areas of the property…areas where we did not perform any work. The clover was not due to any work we did or product we brought in. Clover is a weed and it spreads, just like any other weed. Customer was given a choice to upgrade and pay for the sprinkler heads or have them removed and replaced with his original heads at no extra charge. Customer chose to keep the upgraded sprinkler heads. Customer went to Mexico for a month after we completed his job. During this time no maintenance or care was given at his property. We did not have a maintenance contract with customer. Customer was given a watering and fertilizing guide, as are all of our customers. In addition, he had been counseled on how to continue to get rid of the horsetail weeds. After one month without any maintenance or follow through, it would make sense that the weeds continued to grow. Finally, Customer did not want to hold out 3% until he saw grass grow, as he has stated here. In fact, when we asked to be paid for the balance due at the end of the project, Customer became belligerent, claiming he didn’t want to pay anything until he saw grass grow. Later, Customer wrote in a letter he wanted to hold out 5% until he saw grass grow. Then finally, in Court, Customer said he wanted to hold out approximately $200 until he saw grass grow. Again, Customer’s complaints were found not to be credible in a Court of Law."

"The member ordered specialty pavers that were brand new on the market and therefore had to be ordered. They were not in stock. We ordered the pavers and unfortunately when they arrived, they were not the correct pavers. The mistake was with the supplier, not by Above & Beyond Hydroseed, Inc. This did create a delay in the project. In terms of "re-work", specifics aren't listed therefore we are unable to respond."

"I'm not sure what items the member thinks we cut corners on or did marginal work on, as there is no information listed specifically about that. We did in fact test the sprinkler system. Our supervisor remembers that when he showed up to test the system, the member was fixing a pipe that he had broken. The member also had a leak in a brass shut-off valve that was not a part of any work we did for him. However, we did offer if he picked up the part, we would provide the labor, free of charge, and fix the problem - which we did."