Richardson Garage Doors Inc

It went extremely good

Replacement of counter spring work was completed in less than an hour. Technician explained proper maintenance of new spring, door rollers and track

Left message on Saturday (they are closed weekends of course). They called Monday morning and said what would likely need to be done. gave an estimate, and said they'd call back that afternoon to schedule a time for Tuesday. They called back early afternoon and arranged 4 hour window for repair (10AM - 2PM). Arrived at 11:30 AM Tuesday, completed work by 1:00.P Did additional inspection as part of the repairs and included the results on invoice. Work was done well, at the price quoted, with good communication and they did what they said they'd do throughout. No up-sell. Price was lower than friends that had similar work with other companies, and less costly than I expected. I'm glad to see some companies still know how to provide customer service!

The technician who evaluated our broken door was very informative and gave us all the options for replacement. The Technician who came out to install our new door was quick and professional.

Great experience!! For once a contractor that does what he said he would do... And for a 15 to 20 percent savings over any other contractor I contacted... This company is about the customer.... 100 percent satisfied....

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Our interactions with the office and the service guys from Richardson's were wonderful. The office staff we spoke to were efficient and knowledgeable. The service staff diagnosed and fixed the problems quickly and efficiently. They were polite, knowledgeable, easy to speak with, and answered all our questions. We will use Richardson's in the future and will recommend them to all our friends. Kudos for a job well done.  

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I was robbed by a service provider that had the code to the garage door opener, and the code could not be changed. Suffice it to say I was in a panic and called Richardsons - they were at my home in 3 days to replace the old system and put in a new Liftmaster system with a programmable pad (so the pin can be changed over and over again).  They were extremely empathetic and helpful, and expedited the service for me without any additional charges.  The installer was very helpful in answering my questions about the new system and showed me how to program the pad and generally use the system.
I would immediately go to Richardsons in the future and will recommend them to friends, family, and coworkers without hesitation.