DELTA HEATING & COOLING INC
About us
Delta Heating & Cooling was found April 1991 and has been here locally for over 20 years. While we have moved locations, within Richland over the course of the years, we have stayed true to our roots in working on Residential systems locally in the Tri-Cities area. Our crew and staff are all focused on providing a quality customer experience. We are one of the few companies locally that offer Senior Citizen discounts, are a recognized member of the Tri-Cities Home Builder Association and Better Business Bureau. We are licensed and registered with the State of Washington.
Business highlights
Emergency services offered
34 years of experience
Services we offer
AIR CONDITIONERS, ELECTRIC FURNACES, GAS FIREPLACES & HEATING & A/C REPAIR. LICENSE # DELTAHCO 66 JA., GAS FURNACES, HUMIDIFIERS & AIR CLEANERS, RESIDENTIAL & COMMERCIAL HEAT PUMPS, WATER HEATERS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.877 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 3% | ||
| 3% | ||
| 0% |
Showing 1-25 of 77 reviews
Richard L.
Jul 2020
Technician (David) arrived well ahead of the scheduled time block (calling first for okay), quickly diagnosed the problem and replaced the needed part. Since the A/C is over 20 years old I was prepared to replace the unit and was relieved that it was a simple repair. David was excellent at explaining what was going on. Will definitely call again when service is needed.
Response from DELTA HEATING & COOLING INC
"Thank you for leaving us a comment. We appreciate hearing that our employees are doing a good job. Again thank you for taking the time to leave a review."
Elizabeth B.
Nov 2017
They were here when they said they would be and installed my new unit quickly. They had to take down a decorative fence to get the new unit and its footprint in the proper place. They made sure to put it back up again (thank you!). My new unit is much more efficient than my last one. Thanks again, guys!
Response from DELTA HEATING & COOLING INC
"Thank you for your comment and grading, hope you enjoy that new system through all the seasons."
Jeramy S.
Sep 2017
Our A/C went out when it was 100 degrees outside. I called to get a fix price and a replace price. Delta was about half what their competitor was. I've used them twice and have been happy with them both times.
Response from DELTA HEATING & COOLING INC
"Thank you for your comment and grading."
Jennifer O.
Aug 2017
Responsive to price sensitivity. Gave sensible advice. Worked on 1960s era home and did an outstanding job both times.
Response from DELTA HEATING & COOLING INC
"Thank you for your comments and grading, we appreciate it."
Jack R.
Jul 2017
Response from DELTA HEATING & COOLING INC
"Thank you, we appreciate your grading."
Jeffrey P.
May 2017
These guys rock. Glen is a total professional and his crew did a great job. It took about 2 days to complete the entire job and so far the system is working well. Delta's reputation is well deserved.
Response from DELTA HEATING & COOLING INC
"Thank you for your comments and grading. We hope you enjoy your new system for many years."
Kathy P.
Sep 2016
I called Delta and they came out the next morning. They called before they showed up, as requested. The service person was friendly but efficient, checked the heat pump and discussed his findings with me. Upon my approval, he installed the appropriate new part. Since a possibility of the failure was filters that needed changing, at my request, he checked the filters, explained to me the best timing for changing filters and quality of specific filters. In all, I believe he was here less than an hour. I would highly recommend this company based upon this single interaction.
Response from DELTA HEATING & COOLING INC
"Thank you for your comments and grading."
Roger H.
Aug 2016
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Response from DELTA HEATING & COOLING INC
"Thank you, we appreciate your comment and grading."
Mike M.
Jun 2016
unknown
Response from DELTA HEATING & COOLING INC
"Thank you we appreciate your grading."
Jose V.
Jun 2016
unknown
Response from DELTA HEATING & COOLING INC
"Thank you we appreciate your grading."
Chuck L.
Jun 2016
Delta came through for us when we needed them most. We have never used them before because we have not had any issues with our Air conditioner since buying our new home in 2007. It was about 2pm when we noticed that the house was getting warm. After checking all the usual stuff breakers, thermostat, etc. We knew we had a problem. It has been super hot here in E-WA above 100 for 3 days straight. Here is the worst part for us. We are right in the middle of home remodel, We are having new hardwood floors installed and had contractors working in our home at the time. It's vital to keep the temp as normal as possible when installing these floors. They said you need to get that fixed ASAP. They finished up what they could and left. We called Delta at about 4pm but they couldn't come out right away and set the appointment for 4:30 the next day. We took it. About 1 hour later we get a call stating we had a cancellation. They arrived an hour later. Daniel the tech came out and diagnosed the issue (a bad outdoor condenser fan) and replaced the fan/motor. It was running like new again by 6:35 pm. We knew at that point our remodel was back on schedule thanks to Delta getting out to our home right away. Thank you Delta. The reason that the cost was higher than normal was they arrived after hours so it was an OT rate. $125.00 to arrive and diagnose. $476.00 for parts and labor. We decide since our home is now almost 9+ years old we got on a yearly maintenance program with Delta to come in the fall and spring and make sure our systems are up to par and running as it should. We will see them in the fall next. :-).
Response from DELTA HEATING & COOLING INC
"Thank you for your comments and grading, we appreciate all comments and repeat customers. Thank you again for trying Delta Heating & Cooling."
Louetta S.
Jun 2016
After calling them, they came out to see what needed to be done, said it would be an easy move. They arrived on time, updated and moved the unit and supplied a composite platform for it to sit on. Extended the wiring and tubing as needed. We are extremely happy because the heat pump was so noisy by the back door. They went above and beyond to do what we asked. I thank them for their expertise and helping solve our problem.
Response from DELTA HEATING & COOLING INC
"Thank you for your time in reviewing us. So glad we could be of service to you again. We appreciate our return customers. Thank you again."
Joshua G.
Apr 2016
unknown
Response from DELTA HEATING & COOLING INC
"Thank you for rating our company. We hope you enjoy your new system for years to come. Don't hesitate to contact us if you have any questions on the new unit. Again thank you for your input."
Jillynn S.
Feb 2016
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Response from DELTA HEATING & COOLING INC
"Thank you for your review. We appreciate your time in rating us and its nice to know our techs are doing a good job. Again thank you for your time."
G. N.
Feb 2016
unknown
Response from DELTA HEATING & COOLING INC
"Thank you for your grading. So nice to know we have long time customers that appreciate us as much as we appreciate you. Again thank you for taking the time to review us."
Shannon G.
Jan 2016
unknown
Response from DELTA HEATING & COOLING INC
"Thank you for your review. We hope you enjoy your new systems for many years. Please remember if you should have questions the office is always happy to help. Again thank you for allowing us to provide you with your new HVAC systems and for your time in rating us."
Jeramy S.
Jan 2016
unknown
Response from DELTA HEATING & COOLING INC
"Thank you for your response. We appreciate all input to help us continue to improve our service."
George R.
Dec 2015
unknown
Response from DELTA HEATING & COOLING INC
"Thank you for your response. We appreciate all input to help us improve our service."
THOMAS B.
Dec 2015
unknown
Response from DELTA HEATING & COOLING INC
"Thank you for your response. We appreciate all input to help us improve our service. We try to cover all mechanics and performance of the equipment upon installation, we will try to improve on this. Again, thank you for your comments."
Phil L.
Aug 2015
"I am going to install an TXV valve."
"How much?"
"$650."
"Will it make my house cooler on hot days."
"Most definitely."
I call to schedule appointment to have TXV valve installed. Ask again, "Will it really make my house cooler on hot days." "Yes," says the lady on the phone.
Hot day comes, and it is 81 degrees in my house. I have technician come back out and explain why my house is 80 degrees. He runs tests, says everything is working fine, but that my AC unit is underpowered.
"But I just paid $650 to have my house cooler, and I double checked with two different people at the company who said it would cool down my house."
"Yes, but your unit is not large enough."
"How come the last technician did not tell me that? And then charge me $650 to get my house cooler only to have you come out and tell me it can't be done."
"Well he was just treating the symptoms."
"I paid $650 to have someone treat the symptoms but not fix the problem. Although I specifically asked him if it would fix the problem, you're saying it never could have been done? Can I have my money back?"
"Again, your unit is not large enough."
"So had you been the first technician you would have told me that and I would have saved $650?"
"I'm not sure. But your unit is not large enough."
"So why did he say he could make my house cooler?"
"I don't know. He is in Europe. I can't ask him."
You get the idea...this went on for 30 minutes.
Finally he said his boss would call me. I never received a call.
$650 is a lot of money to just be guessing. If they would have done the right thing, or even offered a partial refund, I would be more understanding. But to charge me despite me asking it they were sure the $650 repair job would work...that is just disappointing.
"How much?"
"$650."
"Will it make my house cooler on hot days."
"Most definitely."
I call to schedule appointment to have TXV valve installed. Ask again, "Will it really make my house cooler on hot days." "Yes," says the lady on the phone.
Hot day comes, and it is 81 degrees in my house. I have technician come back out and explain why my house is 80 degrees. He runs tests, says everything is working fine, but that my AC unit is underpowered.
"But I just paid $650 to have my house cooler, and I double checked with two different people at the company who said it would cool down my house."
"Yes, but your unit is not large enough."
"How come the last technician did not tell me that? And then charge me $650 to get my house cooler only to have you come out and tell me it can't be done."
"Well he was just treating the symptoms."
"I paid $650 to have someone treat the symptoms but not fix the problem. Although I specifically asked him if it would fix the problem, you're saying it never could have been done? Can I have my money back?"
"Again, your unit is not large enough."
"So had you been the first technician you would have told me that and I would have saved $650?"
"I'm not sure. But your unit is not large enough."
"So why did he say he could make my house cooler?"
"I don't know. He is in Europe. I can't ask him."
You get the idea...this went on for 30 minutes.
Finally he said his boss would call me. I never received a call.
$650 is a lot of money to just be guessing. If they would have done the right thing, or even offered a partial refund, I would be more understanding. But to charge me despite me asking it they were sure the $650 repair job would work...that is just disappointing.
Response from DELTA HEATING & COOLING INC
"Thank you for your response. We appreciate all input to help us improve our service."
Andrea C.
Aug 2015
unknown
Response from DELTA HEATING & COOLING INC
"Thank you for your response. We appreciate all input to help us improve our service."
Kim L.
Jul 2015
Delta Heating and Cooling installed a new heat pump and furnace today. The quote was in person and immediately after my first inquiry, prices were very reasonable with no added attempted sale pitches for things I did not need nor want. Agreed on a scheduled date and time and the employees were very prompt, professional and personable. Followed up with a visit by the owner. Overall (granted this is the same day of installation - but I foresee no problems - unit is working fantastic) I am very pleased and impressed by everyone at Delta Heating and Cooling. Thank you Glenn, Jon, Chris, Fossil, Mike and Carisa!
Response from DELTA HEATING & COOLING INC
"Thank you for your response. We appreciate your time in rating us."
Phil L.
Jul 2015
I can see why Delta has so many great reviews. They not only have the most reviews on Angie's List, but the highest rated as well.
It starts with the person answering the phone. She actually cared about saving me money. I received a bad diagnosis from a previous company that charged me almost $1000 to NOT fix the problem, and she wanted me to consider going back to them and see if they could perform the correct work. Sadly, this was not a possibility.
Delta came out the next day after I called. Very good responsiveness. Al, my technician, explained everything he was doing and why he was doing it. He really educated me. He also pointed out that the previous company did a poor job of diagnosing the problem. You could tell he did not want to bad mouth another company, but was just stating the facts.
I cannot thank Delta enough for their excellent work.
I highly, highly recommend.
It starts with the person answering the phone. She actually cared about saving me money. I received a bad diagnosis from a previous company that charged me almost $1000 to NOT fix the problem, and she wanted me to consider going back to them and see if they could perform the correct work. Sadly, this was not a possibility.
Delta came out the next day after I called. Very good responsiveness. Al, my technician, explained everything he was doing and why he was doing it. He really educated me. He also pointed out that the previous company did a poor job of diagnosing the problem. You could tell he did not want to bad mouth another company, but was just stating the facts.
I cannot thank Delta enough for their excellent work.
I highly, highly recommend.
Response from DELTA HEATING & COOLING INC
"Thank you for your review, we appreciate your time in rating us. It is always nice to hear that our technicians are providing quality service. Again thank you for the comments."
Michael W.
Jul 2015
The service tech showed up on the appointed date and time. He was pleasant. However, he did not perform the service he charged me for on the written invoice. He did not go under my house to look at the heat pump that was experiencing the problem. Had he done so, he would have found standing water around the heat pump due to a non-functioning condensate pump. This was identified shortly thereafter by a home inspector who was hired to inspect our home prior to sale.
In all fairness, I called the company to file a complaint and the manager offer to send out a supervisor at no charge to recheck the heat pump.
In all fairness, I called the company to file a complaint and the manager offer to send out a supervisor at no charge to recheck the heat pump.
Response from DELTA HEATING & COOLING INC
"Thank you for your response. We appreciate all input to help us improve our service."
Julie S.
Jun 2015
Very prompt, was able to replace hot water the same day. The one complaint I had was that the technician did not advise me that he would be cutting into the drywall. I felt that when replacing the square of dry wall, a sloppy job was done. He used caulking to seal it which oozed out and was not smoothed out.
Response from DELTA HEATING & COOLING INC
"Thank you for your review, we appreciate your time in rating us."
Licensing
State Contractor License Requirements
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FAQ
DELTA HEATING & COOLING INC is currently rated 4.8 overall out of 5.
DELTA HEATING & COOLING INC accepts the following forms of payment: CreditCard
No, DELTA HEATING & COOLING INC does not offer free project estimates.
No, DELTA HEATING & COOLING INC does not offer eco-friendly accreditations.
No, DELTA HEATING & COOLING INC does not offer a senior discount.
Yes, DELTA HEATING & COOLING INC offers emergency services.
No, DELTA HEATING & COOLING INC does not offer warranties.