Benjamin's Carpet One Floor & Home

Had a difficult time obtains a bid, and firm refused to proved an itemized bid. At end they hit me with a change order due to 30 minutes of “extra work”, even though the job took less time to complete than their estimate. They made no effort to see my view. It’s the third job I’ve had with them, and third time it’s been a hassle. No more for me

With our first visit to this business we meet Heidi Leliefeld the Sales Manager. She was able to guide us to a product that would work  for us and what we were looking for in style and color. She answered all of our questions and concerns and gave us samples to take home and see what would look good in our 9 year old home. We set up a date for her to come out and measure our entire down stairs of our home and give her input on what would look good with our existing cabinets/counter tops/etc. She used to be an interior decorator in the past and has a good eye on what works. After getting all the measurements and us deciding on what we wanted she submitted a proposal. It felt a little high at first but after looking at other floor companies they were in the same ball park as others. We accepted there bid and put half down to lock in our install dates and get our order in. 
We spent the next two weeks moving everything out of main floor of our home (2 Story) into our garage so the installers had a clear and clean area to work. They showed up Monday Morning at 8 AM sharp on the date we agreed on. Tom the main installer came in explained how they were going to demo (remove) our old tile, Carpet,and vinyl sheet flooring. How they were going to do the work and a guess at when they would finish. Based on the bid determines what work they will and will not do (Example: Moving appliances, R&R the toilets, Dust protection, It was all up to us and what we wanted to pay) We had them do 90% of it in our home.  The rest and easy stuff we did our self's. Tom is not a big talker so he finished what he had to say and him and his helper started at it. Everyday at the end of the job i asked Tom to give my wife or I an update which he gladly did. Love the communication we got with Carpet one. It took them 5 days to install our new hard wood floors which is just under a 1000 Sq Ft.. When Friday came Tom explained they got everything done except the trim molding they needed to still do and needed to replace two lick plates they scuffed on our lower cabinets. Tom contacted Heidi and ordered what they needed and said they would be back out as soon the product arrived. They came back 2 weeks to the day and installed the rest of the trim and kick board. We are very happy with this business and our new floors. KUDO'S Carpet One. We will be back because its a one stop shop. There installers work for them not a separate contractor. Which is very important to us. Next project is kitchen counter tops/back splash/sink so look out Heidi we are coming back soon. So from beginning of the project from meeting Heidi the sales manager to the installers leaving took about 5+ weeks in total.. If I was to have any complaints which we really don't it would be the final detail touches at the very-very end of the job. I.E. caulking, reminding them about some handles to be installed in our closet floor crawl space.. I In the big scheme of it all that was nothing to be honest. 
A+++ for this company.....

Excellent job.  Very good quality of workmanship.  Sales associate was polite and responsive to our requests.  Installation crew was timely and worked hard to complete the installation in one day, including redoing the major seam because the carpet was not lying and joining properly.  The result is that the long 25 ft. seam is undetectable.  The job included cutting out a large section of the old carpet (virtually unwalked upon in 8 years) and padding and installing it in a large walk-in closet.  This latter task was performed with care and quality workmanship.