Triguard Pest Control

I can't delete a review but they made it right in terms of financial issues with extra payments and Dan the manager was very nice so they get a avg score of 3 stars due to me not enjoying my experience working with them overall but appreciating finally responding to me and getting the situation handled.

TL/DR Tri Guard is only good at two things, lying and saying sorry about lying without providing any solutions. DON'T and I cant stress enough DON'T buy into their crap because it wouldn't be worth it even if they paid you. Shortly into moving to Auburn we noticed there was grub issues with yards and crows would rip up our yard causing all sorts of damage. Tri Guard came a knocking with all sorts of sweet words and promises to get rid of the grubs and make our home completely bug free. Here we are 5 visits later and our backyard is infested with slugs and spiders, our home has spiders and various other bugs all around entrance points, and our yard that (Due to the promise of being our solution) I had invested money and a lot of my time in patching, seeding, watering, and weeding over the year is completely destroyed again. I had explained to the rep that all I needed was the grubs gone and I was promised that it would be done and here we are. On the last visit I told the technician that I was not happy with the work and I didn't want any service moving forward. It was my understanding that they were going to take the bait boxes and pass this information along. They did, but they also treated the yard again which I wasn't aware of so after I was promised by their call center that the account was closed and everything is good I am getting badgered again by these leeches for a service charge I didn't authorize. The customer service is a joke, the people you speak to can't get ahold of anyone with authorization to do anything because everyone is "To busy" and here I sit almost 4 days after I was promised a call back that has yet to come. Don't bother with these guys and TBH at the cost of 160 dollars a visit you can get your own treatment and sprays and do it yourself every 3 months for a fraction of the price and it takes 10 minutes. If I could give less then a 1 star I would.

The technicians do not perform complete service. They do only half of the job.

They came out and did their initial service. They put a rodent bait trap in an area I said I didn't want it in the crawl space. I had rodents in my shed, which I took care of the previous year, but have never had rodents in my house or crawl space. They said that there was rodent feces, which was actually dead ants right along the door, where we had previously sprayed. They are not particularly knowledgeable. I am worried that putting bait traps there will only lure them into areas they weren't before. We also got a huge surge of ants in our house. They were previously just occasionally in the kitchen. Now there are ants everywhere. They will not cancel their service without charging a cancelation fee of 75% of your remaining contract! You know the company is terrible when there are such high penalties for cancelation. The sales agents strong arm you into a contract, not accepting no as an answer. This is a service I would not recommend to anyone.

At the beggining of your yearly contract they do a very good job. (First and Second visit) Then the quality of service drops off, They will forget to check your crawl space once a quarter (they checked it on the first visit only). We ended up cancelling our one year Trigaurd services and agreed to have the tech come out to do a last service which was done mediocre. Found some wasp nest that are the size of tennis balls 2 weeks after the last service was done. Called Trigaurd to see if a tech can come back and at least knock down the wasp nest and was given the run around, they could do it only if I reopen my account and get locked in on a one year contract or pay. Dont know how they run thier company but if you run a service and do it half way and a customer complains, you would think you would do a simple fix and maybe get that customer back. Not Triguard.

I wish I could leave a lower than one star review. They had a door to door salesperson come to my elderly parents (late 80s, sick and on oxygen) home and sold them a annual plan which they were told they could cancel at anytime (way over-priced compared to other pest control companies prices). The first service only made the bug problem way worse and yet they wouldn't come out again till "next quarter" and another huge fee. When my parents then asked to cancel the annual program they were told it would cost them huge fee to cancel! You know that a company is terrible when the only way they have to make money is to prey on our seniors! They were charging my parents over $270 dollars and they had more bugs than before!! The pest control company I use only charges $125 and will come back for free as many times as you need during the next three months so I know what they were charging was not standard. I did finally get them to refund $166 of the fee but only after a ton of arguing. Check out other yelp, google etc reviews that talk about the same thing, huge cancellation fees. The worst part to me was how vulnerable they made my parents feel. SHAME ON THEM!

They were able to transfer my existing account with a home to my newly aquired home with minimal impact to my service!

Easy to communicate with and get scheduled. Very helpful!

Salesperson didnt tell me it was a year contract. They want 180 to cancel and I still have fleas!

Nicole was outstanding! She was professional, friendly, knowledgeable, and had a great work ethic. She handled my yellow jacket issue very quickly and completely! I couldn't of asked for better treatment. A job well done.

The technician was considerate and professional. Clearly explained the process. Sales rep gave us a great deal on a 1-year contract.

They come once a quarter. They were very consistent and effective, very nice to work with and I apprecite that they call me if they're coming to let me know. I've had other agreements with other company before but they didnt show up. They were very accomodating as well which I like.

Triguard was awesome. I had them come out for the mice we have had. They came and did the service and a week later I thought I heard something in the crawl space and then were super nice and came out and checked it out for me. Turned out to be nothing. They were quick kind and professional.

I had a rat infestation and Triguard pest control took care of it for me.

Super good work. I’ve used lots of different companies for my pest control in the past and I’ve always been disappointed. I’m super impressed with Triguard so far, they’ve been much more thorough and even went down into my crawlspace! I haven’t been down there since we bought the house! Overall great experience and I plan to keep them for a long time.

I called Triguard because I was tired of dealing with spiders inside my home. My technician, Braden, was both knowledgeable and friendly. He explained what the products were doing, and when I could expect to see results. I’ve noticed a huge decrease in spider activity since their visit, and I would recommend their service to anyone.

Very impressed. Above and beyond expectations.

They are very good. They are very professional. They just come in and get the job done. In and out. I don't have any issues.

It was good, they do rodents and also different kind of insects. They were very professional.

I've only been here for 6 months so they have not provided services for even a year yet.? I don't know yet what I like best.? I haven't had any issues with pest so I guess, good so far.? I haven't had any questions yet.