Signature Services Group

unknown

first Signature subcontracts the installation work out, that is never told to you
Pierside Remodeling is the subcontractor they use for a large part/ or all of Southern California
first they send a person to build the "box" that is the cabinet
then they send the installer 
they said it would be a 2 day installation w/ one installer
day 1 the installer was unable to come, back issues and too tired
day 2 he arrived late morning
he said the first person, the box builder did not finish his job and that the boxes were poorly assembled
day 3 continued box rebuilding until work came to a stand still due to the fact that original box builder had cut all cabinets with knife when opening cardboard boxes
all week I was in contact with local subcontractor that was handling installation
local subcontractors attitude was never helpful, he said he was unable to schedule a new shipment of cabinets for the next day, he actually sent installer away and left large mess
I contacted Ikea and was so lucky to have been put in touch with Irene in the kitchen department of Ikea
Irene scheduled new shipment for the next day
day 4 original one installer sent to disassemble and remove to my garage ruined cabinets
day 5 started with original 1 installer, 2nd installer arrived about 1 pm, this was his 3rd day on job
then Jimmy arrived with Patrick, I was told by subcontracting group that Jimmy was a good installer, so I am unclear why the original install was ever sent as he did qualify as highly as Jimmy, shouldn't all installers be the same skill level?  come to find out, original installers specialty was the box building, not installation
by end of day 5, they had completed approximately one 8 hour work day of installation
day 6, saturday, all 4 "installers" returned and completed between them the equivalent of 2.5 man days, the original installer worked only half day due to his back and over work
on day 6, the newest installer with the least experience cut a panel incorrectly.  the subcontractor needed to replace this panel, also
Irene placed the order and again moved the project forward
day 7, the following wednesday, Jimmy and Patrick completed the installation.
according to the installers that came to my home, it never should have been scheduled with one installer
if you add up the hours of installation only, the installation took 5.5 man days, or 2 installers just under 3 days each
day 8, there is an installer here today taking care of a few things
and there is a day 9 being scheduled
I chose to use this company because Ikea recommended them
there are other installers that are less money, but I thought this group would be good, I was very wrong
management at this local company was not helpful, never apologized, never compensated me for anything, I had to ask them to remove the ruined cabinets and the cardboard packing materials from the second order
I had to ask them to remove all of the packing materials as a good will gesture, which they finally agreed to
I never would have gotten anywhere with these 2 companies with out Irene at Ikea intervening
I had no responsibility in what went wrong, I am not an installer, I was paying for a service, though they did their best to shirk their responsibility at every turn
You may choose an Ikea kitchen, but I would never choose this group for installation
 

Sarah came out and measured our cabinets.  She was very professional and thorough.  After the measurements were taken, we were able to go to Ikea and choose our cabinets using their design software.  We wound up purchasing our cabinets from Ikea, but have had them installed yet.

, et a refund.their work.

The project went well overall but there were consistent problems.  The kitchen design and layout were easy because they were relatively unchanged from the original setup, with the exception of the new oven (gas) being moved about 5 feet over from where the old oven (electrical) was.  This caused a problem during cabinet installation because the ductwork hadn't been accounted for in the design.  Also, after the dishwasher was installed, we discovered that the dishwasher vents into the countertop.  Over time, the countertop may delaminate as a result.  Two pieces were damaged upon delivery.  One of those pieces was very large, and was replaced and re-delivered without notification (we were not home) and thus had to be re-delivered again.  There were not enough cabinet handles so we had to make an additional trip back to IKEA.   The electrician didn't show on 3 occasions, then came without notice when we weren't home again.   Communication with Ryan, the project manager, and Tim, the field manager, were inconsistent.  Finally, we purchased all of our items during the IKEA kitchen sale in April; the installation took place in July.  The return policy for IKEA products is 90 days so we had to accept store credit for excess items that were returned after the remodel.  The best part of the project were the individual workers who conducted the actual work - they all did a great job with great service.  Very helpful and knowledgeable.  The quality of the appliances are unknown at this time.  They are Whirlpool products sold under the IKEA name.  The igniter on our new gas range had to be replaced due to excessive gas discharging during oven use (but covered under warranty).  Also, the turntable motor on our new microwave had to be replaced, too (also covered under warranty).  The new sink leaks, which continues to be an outstanding item, but we are not optimistic that this will be resolved, especially since the bill has been paid.  However, the new kitchen looks very good in spite of these issues and feel they deserve a "B" overall.  The homeowner needs to be on top of their project and anticipate potential problems because your project manager may not do so.

This company is way over their heads.  In Feb I was promised a date in May to have my remodel so I based on that, I signed up for the home  measuring and kitchen design.  The designer came out and measured and was very nice.  I was excited and happy with her and very optimistic about the company.  I met her again at Ikea and showed her what I wanted.  I knew somthing was wrong right away when almost the entire time I was talking to her she was texting someone else or preoccupied with someone else.  Also, I felt she was only half listening which became realized when she sent the mock up of the plan and what I had been telling her wasn't included making our visit a waste of time.  In addition, our meeting was made worse as while she and I were meeting, someone was complaining and throwing a fit about their kitchen remodel at the desk right next to us. Shortly after our visit, Ikea started a kitchen sale and it was impossible to contact anyone.  No returned calls, no returned emails.  When I did try to call the mail box was full. When we did connect eventually, she was very nice and I realized she was just stretched too thin.  Also, I took an hour off work to meet with the contractor and he did not show. Lost money for me! Finally, after two months of the runaround, I was told all the May dates were taken and they hadn't put me down!   I had to get Ikea involved, but they did eventually apologize and refund my money.

Overall, it went very well. Their estimates were accurate. They adjusted their eatimates as I requested and dropped portions of work to be performed. For e.g., I wanted to remove some of the old cabinets myself to save some cost, so they accomodated for that. The work was done on time and very professionally. Through the installation process, they ran me through various options on doing certain parts of the kitchen to allow me to make decisions even on small things. So, in the end evertyhing was installed exactly how I wanted it. They gave good attention to detail.

The guys at Signature Services group helped us do a complete remodel of our kitchen. We found them when we were getting our kitchen cabinets at Ikea. When we found out they could not only install the cabinets, but do the entire remodel we were thrilled, as it saved us the headache of hiring several individual contractors. Our remodel included removing a wall, lots of drywall repair, rewiring the kitchen to add lights and outlets, putting in a new tile floor, moving some plumbing, and of course installing the cabinets. They even hooked up all our appliances. Having your kitchen torn apart and non functional for a month is a very stressful and overwhelming process that I'd not like to repeat any time soon, but Signature were a godsend in helping us get through it all. They were very fast and efficient, and really went out of their way to ensure the finished product met our expectations. Their pricing was a little high, but I believe you get what you pay for, and that was certainly the case here. We absolutely LOVE our new kitchen!