IRIS WINDOW COVERINGS

We chose Iris Window Coverings for this project as they installed sun shades in our living room several years ago. That experience was good and we were hoping for a similar experience with installing black out shades in our baby's room. Sadly this was the worst experience of its kind that we had. Their representative came to measure the windows and sent us estimate. Some time later I emailed him indicating that we would like to proceed with the project. In the middle of discussing details of installation this gentlemen disappeared for a week, with email and voice mails going unanswered. Eventually I received auto-response to one of these emails with a different contact. Another few weeks went by when the representative came by to do the final measurement. It was specified clearly both verbally and in writing that the product we ordered was black out shades. He mentioned that it would take 2 weeks to make the blinds with installation to follow. Three weeks later we were called with installation appointment.
Not only the installers did not show up at scheduled time, nobody bothered to email or call indicating that they were running late or were unable to come. 3 hours later I received an email from their Scheduling and Dispatch manager saying that the installer got sick and would not be able to come. I responded with alternate times and pointed out the dissatisfactory experience with the company. A few hours later the manager called me again and said that he was able to find installers who would come in 20 minutes. About an hour later the installers came by and installed the new window shades. To our dismay these ended up being sun shades and not black out shades that we ordered. In summary, bad customer service and sloppy order handling. Not recommended.

Shade was installed for previous owner so my experience is limited to after sales service. Shade failed after 2 years. I contacted Iris to arrange repairs- willing to pay. They told me they were very busy but would add me to their service backlog. They would not give me an approximate date for repair. Called them back after over a month. They told me that my service request was not in their system but they would create one for me. Again declined to provide an actual service date. Waited another month. Called the manufacturer who in turn called Iris. Manufacturer told Iris to call me within 2 business days to set up service appointment. Iris did not call. Manufacturer also told me that the shade was possibly under warranty but that they could not honor the warranty until the installer came to verify that the installation had been done correctly. After about 5 months, I have given up on Iris & am now trying to find alternate installer in area that will service Iris's work.