Alpine Gentle Roof Cleaning

I was delighted with how easy going Nate was in setting up the appointment, and his level of trust in that you don't pay until the treatment has been completed, even if they have to come back on a drier day. Brian, the roof cleaner, was definitely impressive. He was very professional, courteous, friendly, wanting to be sure all questions had been answered, hardworking and did an excellent job. I am very glad I selected this company and will use them again. I would give an A- for responsiveness, but B is only available. Sometimes my questions weren't answered.

Very responsive to phone calls and appointments, met on site gave an estimate for some roof repairs, received bid and work performed right on schedule and provided a 1 time transferrable 5 year roof certification for a real estate transaction!

The work was fine but it takes days or weeks to get a call back to schedule services.

Brian did an excellent job. Everything looks great, and the clean-up job was amazing. This will be our go-to company for this work in the future as well.

They showed up on time and cleaned our roof. He could have cleaned up a little better but I'm sure we will do business with them again

They were very responsive. Explained the process well both verbally and in email as far as what to expect and what we needed to do regarding skylights. The roof was cleaned well, and moss preventer spread. Gutters and down spouts were cleared and cleaned. We have some serious slope on one side and they worked well on that area too. We had some leaning gutters and kept backing up. They offered to replace the bad part. We had some miscommunication on billing. They expected payment as the job was finished and I was waiting for a confirmation that the job was finished as they had communicated the fixes with my husband and he had not told me it was done. But in the end it all worked out. We were very happy with their work from start to finish. Price is competitive and they cleaned up everything after they were done.

Nate came and performed roof cleaning. Very professional, very responsible and very good job done. Definitely recommend to my neighbor and my friends for his service. Good Good good service. Very satisfied with the service.

Great!! Brian did a wonderful job and even made sure that the neighbors were not left with any dirt from our roof or cleaning.

Excellent work.

They did a great job. Cleaned the moss and then came back later to apply preventative treatment

Excellent! This is the third time I've used Alpine for 3 different roof cleaning projects and once again, the did an awesome job!!! I highly recommend them for your roof cleaning needs.

Fabulous! He does metal roof. Price was very good. Our neighbors were even amazed!

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This was a great experience. ?They showed up on time. ?Took great care cleaning my roof. ?Delayed moss?treatment because there was too much rain for it to stick and came back when the weather cleared. ?Alpine did a great job cleaning up afterwards and even made sure my elderly neighbor's yard was clean. ?

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We would hire them again in a heartbeat.  The young man who did the work was totally professional, showed up on time, did a super job, worked non-stop until the job was done, was courteous and helpful. We felt the price was fair compared to other quotes. We were so happy with the work on the roofs, that we hired them back shortly afterwards to power wash our long driveway.  Again, great work.

Did excellent job

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These folks are "gentle" because they use high volume/low pressure washer units.  There was no 'cutting' of the shakes from the use of a normal power washer.  Brian was here for a long day and at the end, explained precisely what he did, and provided a detailed evaluation of the roof, gutters, and flashing.  There were no shakes that needed replacement.  He cleaned out a clogged downspout and tested all the drainage system for flow.
There was no mess left behind.  I checked in the attic, and there was no blow through from the power washing.  There's not much you can do to improve the appearance of your house more than to have the roof cleaned, particularly if it's highly visible from the road, which ours is.  It looks great.
Brian's boss Nate communicated very well to a number of my emails regarding scheduling and describing their methods.

They did a good job, I have used them two times before and will use them in the future.  They came on time and was done within a couple of hours.  This beats spending thousands of dollars with new gutter systems.

While they are not the least expensive people around, they are very good at what they do.  The cleaning is gentle and does not dampage the shingles.   If they need to postpone a task or come back later to finish up, they always call and let us know what's happening.  Also, they clean up so well, you wouldn't even know they had been there.  Good job!

Excellent job! Everything went well and for a good price. They are very professional and really listened to our questions and concerns. They were very responsive to my concerns and getting back with me. As far as the leak in the roof it was also excellent. They told me the company that repaired my roof , after a fallen tree, did not have sheeting in the area of the leak. They were able to add the sheet in order to fix the leak. There was still some sheeting missing which still caused a leak. The owner himself came out to resolve that issue. The owner did not charge for the second service for the roof leak, since I had already paid before to get it corrected.

The roof was cleaned well.  Nate did not do the work himself, he has someone else do it.  I luckily I stopped by the house when the work was being done to make sure he had done everything I asked.  There are more details I could share but it was not the easiest working with these folks.
The thing that drove me to write this review, and for the poor grade, however, is that Nate repeatedly promised to prepare an estimate for me to replace a section of my house roof.  Since September.  The last time he promised to send me an estimate was last week.  I am done requesting an estimate from him.  It is now late October.
Integrity is important in my book and I will never give my business to this provider again.
I am sure he will have some excuse or reasons why he simply did not do what he said he would do, but these are the facts and I won't reply to whatever he says.  I've said what transpired and he knows it.
Thanks.