ACORN CUSTOM CABINETRY

I bought cabinets in 2009 from Acorn cabinets. I wish I never had. Within just a few months the finish started failing (anything close to water or steam such as the coffee maker), I contacted Acorn and initially they helped by taking cabinet doors and draw faces back to their shop and refinishing them. However the process to get them out there etc. was so difficult and time consuming (and they charged me) that I eventually just stopped asked and lived with failed cabinets. Even the boxes failed (again the finish). Recently I decided to see if I could have some new doors made. The same salesperson is still with the company and he gave me the name of a former employee that could help me restore what I had (refinish basically). In speaking with the former employee, he explained that at the time I bought the cabinets (2009-ish) they had inferior finish and were having to re-do all the cabinets from that time. Apparently they have a better finish now. The salesperson is still suppose to come by and look at what I have to see if I can have some door remade, but he keeps putting me off. I would not recommend Acorn for both their customer service, how they stand behind there products and the fact that they knew they had an inferior finish and did not take responsibility (charged me for refinishing). I wish I would never have chosen them to do my kitchen cabinets.

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We selected this vendor, Acorn, as they had made the custom cabinets installed in our kitchen remodel in 2001. We were satisfied with those cabinets. We wanted doors for the lower cabinet portion of a bookcase/cabinet built into the wall of our family room. We wanted the doors to match those from Acorn from 2001. The person they sent, supposed to be the tech expert for measurement, specs etc could not later be reached by telephone, did not return phone calls, and finally did come out to measure. He did his thing and told us we would have an estimate within about 10 days. He never called us back, did not return calls. We finally contacted the office meaning we didn't ask for this guy, and we finally got the estimate from a clerk. We agreed to it, paid 1/2 and supposedly got into the production line. We never did get contacted about the finished product. We tried to call the estimator/tech, the guy assigned to us. He never did respond. The office clerk finally told us the doors were ready. We went into their office, the doors were brought out-they were not as we understood our order, they were not solid wood, the centers were MDF. We were told this would be better as we were painting them anyway. They were not what we expected, but they were doors. We were assured they would fit. They did not. They were to be hung so that each set of doors would meet in the middle with no space between them. That was what we were promised, we were told that is what we got. Not true. They were mismeasured. I urged my wife to go to call the owner, and I planned to go to court to get it right. She had our handyman install supports at the middle of each door set and hung the doors. She did not want to deal with these people ever again. I have to agree with her. The doors have been painted, they have been hung. The total out of pocket for us has been close to $1,000 for the doors, the paint, and the carpentry by our guy. We are unhappy with Acorn and will never use them again. We hope this little case will give any potential customer a pause in their decision making and urge them to use a different company