Sears Stores - Redmond

I called and had to go through a process they have recordings now and that drives me crazy.  I finally went out there because I couldn't get the information I needed on the phone.  When I went in I said I'm going to have to get a new washer because mine died but I don't want an expensive one because I'm going to be selling my home and soon and it'll stay in my house probably.  He said they had one for $350 on sale and he had bought one himself.  I bought it because it sounded like a good price.  So I ordered it but they didn't bring my instruction book.  When I got the instruction booklet I sat down to read it.  The more I read the more determined I was not to keep it.  So I had to go back over and tell them to come pick it up.  I even found on the statement they charged me extra without asking me.  They charged $175 for what they called a protection plan.  I was going to turn it down if it came up but he never even asked me, it just showed up on the credit card.  I told them I was charged for a protection plan that I didn't want and no one asked me about that.  I wasn't even planning to buy that I want it credited back to my card immediately.  It took a little while to get back my credit.

I like the washer and dryer that I purchased. If the price is right, I would use them again.

I paid for the warranty when I bought the refrigerator.  The warranty came as a part of the purchase.  They were wonderful.