Redmond Roofing

Avoid this roofing company at all costs. They make multiple mistakes, don't own up to it, and take zero accountability for their mistakes. You are better off with other roofing companies in the area.  Although the actual quality of work from this company is decent, the level of unprofessionalism from their office combined with the careless mistakes they made resulted in a bad sour taste for me. In addition to multiple rescheduling, Redmond Roofing made 3 strikes that led to this low rating review: 1. The original assessment missed the need for a flapper vent installation. On the service day, this was added as an extra cost to the invoice.  2. The original assessment missed the need for a 3rd spout extension installation. We had to schedule a second service day and, of course, this was an extra cost to the invoice not originally captured in the quote.  3. When asked for an explanation for the multiple misses, the repairman deferred to the head office. The head office manager, Rochelle Black, was nasty and rude when responding to the inquiry. She first tried to shift the blame back to the repairman, then said that there was a mistake in a challenging manner ala "now what are you going to do with it?". I was very put off by Rochelle's lack of customer service manners, yet I clarified that all I'm asking for is an explanation and an apology. She nastily said that they won't beg and go down on their knees about it. I clarified again that that wasn't what I was looking for and asked Rochelle if she realized that their mistakes have caused me extra money that wasn't planned for. Rochelle denied it and proposed a solution that was not a solution at all (uninstall the 2nd downspout and install it on the 3rd downspout location). There was no apology for the mistakes and for the inconvenience, no accountability at all. Some time later, I received a 1-line email from Rochelle stating that they won't charge for the flapper vent and consider the repair contract completed. This is despite the still-missing 3rd downspout that was included in the contract. I had to spend even more time to write to Rochelle explaining that I don't mind paying for the flapper vent, but don't consider the repair contract to be completed as the 3rd downspout was still missing. The repairman showed up sometime later to complete the job. When I reminded him that, when other businesses made mistakes, they typically eat the costs of fixing the mistakes instead of charging it back to the customer - the repairman actually had the decency to apologize.  What really disgusts me from this interaction is the lack of ownership of one's own mistakes and the lack of accountability and customer orientation. Seriously, give your business to the many other roofing companies in the area - you would be glad to stay away from Redmond Roofing.  If the above is still not enough to convince you, I just noticed that Rochelle Black gave Redmond Roofing a 5 star review on Google Review about 4 months ago (June 2020). No doubt in an effort to boost the rating of this company online. I've reported this conflict of interest to Google. 

They were excellent, they were very good, the owner came out and provided an estimate, initial 6 inch but i needed an 8 inch composite shingles, and he said he will honor the estimate for the 8 inch shingles. Pricing was fair and they were very responsive.

Redmond Roofing was a great help with deciding the style and color of the new roof, and the installation was far superior than the roof replaced.

They did a very good job. Their workers were prompt. They cleaned up well. I would recommend the company. We have a large roof, and the did the whole roof. It was a large project.

The job went amazingly well! They not only did the roof, but took down 2 chimneys that needed to be removed! Their crew was responsive and polite and they cleaned up well after the job was finished.

Richard was very knowledgeable and friendly. Patching went well and hopefully we will hire them again for roof replacement

The young man sent out was very personable, polite and professional. Worked diligently, cleaned up afterward and did an excellent job.

Great - on budget and on time

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Our front skylight imploded and we needed someone who could replace the skylight ASAP. I was greeted by a "real" person when I call who was also pleasant. Someone was out the next day, checked the skylight, and, before we agreed to hire Redmond Roofing, the installer laid a tarp in the hallway and removed the remaining broken glass from the roof so no additional glass would continue to fall; "real" customer service. We liked their attention to detail and hired Redmond Roofing to replace all three skylights. We hired Redmond Roofing on Tuesday and the skylights were replaced on Thursday; an excellent job. We are keeping Redmond Roofing in our file for additional roofing needs.

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The day he came to evaluate the roof, I was gone, but he started doing some work. I called and made the appointment and they did everything. I can't tell enough people about how great the service was, and it's not often that I can say that.

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