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NORTHWEST STONE FABRICATORS
Cabinets Installation, Cabinets - Repair, Laminate Countertops - Install,
About us
We are a family-owned company that manufactures and installs countertops and other surfaces out of natural slab stone materials - like quartzite, granite, marble, limestone, soapstone - and engineered stone - like Caesarstone, Cambria, Silestone, Hanstone, Pentalquartz, DuPont Zodiaq (plus many more!). We also work with many recycled countertop materials. In addition to fabricating countertops, we offer an excellent line of sinks and faucets by Artisan and Blanco along with kitchen and bathroom faucets to meet every need and budget.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Fabrication and installation of stone countertops and surfaces. We can also make table tops, fireplace surrounds and other projects that use slab material., outdoor kitchen countertops
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.338 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 3% | ||
| 5% | ||
| 0% | ||
| 13% |
Showing 1-25 of 38 reviews
Cynthia D.
Feb 2025
I wish I had read these reviews before I used this company. I also found the owner aggressive. More importantly I paid them to install my countertop and then a year later there is crack down the middle and they won't return emails or calls. Such bad quality and service. Don't use them.
Dori W.
May 2022
1. Randy is a good salesperson, but does not return emails or follow through when there is a problem 2. The owner (also named Randy) is frightening and aggressive in his behavior towards customers – he has an obvious mental problem and I expect that someday he will physically attack someone. I definitely felt threatened by his strange behavior. 3. The other owner, Marcie, is unapologetic in the face of obvious shortcomings of her company. She doesn’t care because she doesn’t have to. She’s also vindictive because when I complained, Marcie struck out by cancelling our other counter job, thus setting us back on our project even further. She also refused to tell me the name of the quartz, which seems petty 4. There is only one person (Jonathan) who comes out to the job to measure. That means that if he goes on vacation, or is ill, the job gets delayed. When he finally came out, he measured incorrectly, which meant that the counter had to be removed and replaced. I had offered to let him take the stovetop, the pop up and the faucet, and yet he refused. Later we discovered that he had also measured the faucet opening incorrectly, but instead of having to wait another month for them to fix it, I decided to return the faucet and find others that would fit the holes he drilled .His errors cost us months on our project because we had re-order faucets and delay the appliance installation. Once you miss your appointment with appliance installs, you are pushed back two months minimum. Finally, they told me they would match the seams on the backsplash, but they didn't follow through. they didn't respond to my request to fix the backsplash.
Jeff J.
Jun 2018
Awesome! Great work and attention to detail.
Gerri T.
Dec 2017
Excellent workmanship throughout. All contractors were professional and knowedgeable. They brought in a plumber and a tile specialist and both were great at their jobs. And the staff designer, Randy, was so helpful. Timely and friendly, too. Highly recommend!
Response from NORTHWEST STONE FABRICATORS
"We appreciate your taking the time to review us - it was our pleasure working for you!"
Tom B.
Jun 2017
NOT A GOOD PLACE TO DO BUSINESS. We had an agreement…in writing…from this business for a refund of the difference between what the sub-contracted electrician charged and what was budgeted. The difference was just over $750. When it came due Northwest Interiors and Design/Northwest Stone Fabricators refused…again in writing…to honor the earlier commitment. We had had NO disagreements to that point and the total amount we paid them was over $18,000; what they had proposed and we accepted. We paid them promptly. What the heck? It seems to me that a business that doesn’t stand by its word is not a place you should believe and not one you should work with. Folks, not kidding. In our experience this company simply cannot be trusted. Look for another contractor.
Tom T.
Mar 2017
It went perfect. Northwest Stone Fabricators was great from the beginning of the project to the end.
Tricia R.
Nov 2016
Went very well. Showed up when they said, carefully protected all parts of house, cleaned after every step.
Patti B.
Sep 2016
unknown
Melanie L.
Nov 2015
The stone we chose was very unique and they did an excellent job laying it up for cutting, minimizing joints etc.
Install was over a few days and they worked hard, minimizing our inconvenience during the job. They were clean and respectful of our home. Communication was good. Finished job was great.
There was only one issue though, and that was how we know these guys are the real deal. Our stone started to crack in several places a few months after installation. As soapstone is a 'natural' product, that is not warrantied, most companies would have used this as an excuse to not stand by the job. They did not take this approach. Far from it. They worked with the stone supplier (Cosentino) to get the stone replaced. Cosentino only took partial responsibility for the stone, but NorthWest Stone took full responsibility for everything else, including a full re-installation of the countertops with new soapstone (from a different supplier). As you can imagine, this was a huge deal for all involved. The re-installation was handled as professionally as the first, and we now have a beautiful kitchen. THANK YOU NORTHWEST STONE FABRICATORS.
Install was over a few days and they worked hard, minimizing our inconvenience during the job. They were clean and respectful of our home. Communication was good. Finished job was great.
There was only one issue though, and that was how we know these guys are the real deal. Our stone started to crack in several places a few months after installation. As soapstone is a 'natural' product, that is not warrantied, most companies would have used this as an excuse to not stand by the job. They did not take this approach. Far from it. They worked with the stone supplier (Cosentino) to get the stone replaced. Cosentino only took partial responsibility for the stone, but NorthWest Stone took full responsibility for everything else, including a full re-installation of the countertops with new soapstone (from a different supplier). As you can imagine, this was a huge deal for all involved. The re-installation was handled as professionally as the first, and we now have a beautiful kitchen. THANK YOU NORTHWEST STONE FABRICATORS.
Richard K.
Oct 2015
unknown
Katherine C.
Oct 2015
NorthWest Stone Fabricators did a very good job for us. They sent an estimator to our home (a good deal of distance from their Redmond location) to take measurements for a quote. She informed us of the stone providers they work with in the event we did not choose a stone from their inventory. We did find a stone we loved at one of the places she suggested (a very pricey stone as it turned out, with us choosing to add another slab to avoid an unwanted seam in one section of the countertops), and we put a hold on the slabs we wanted; NorthWest Fabricators went to work from that point on. They collected our stone slabs and took them to their fabricating location in Redmond. After we approved the quote, another person came to prepare the templates for the work we wanted done. We were allowed to supervise the placement of the templates onto the stone slabs allowing me to let my creative imagination take control of the design outcome. On installation day a team of workers arrived, and their first order of business was to cover the floors to protect them. They removed the old Formica countertops without harming the walls or cabinets. Then they installed new stone countertops, paying attention to the small details of lining up the patterns in the stone. When they were finished with the installation, they sealed the stone, picked up the items protecting the floors, and they swept up. We love how our job turned out!
Update: Per an agreement that we had concerning our remnants we were suppose to have $3150 returned to us and its been 7 months with two promises of payment. We never received it and I had to file a complaint with the Better Business Bureau to which they did not respond to the complaint.
Update: Per an agreement that we had concerning our remnants we were suppose to have $3150 returned to us and its been 7 months with two promises of payment. We never received it and I had to file a complaint with the Better Business Bureau to which they did not respond to the complaint.
Response from NORTHWEST STONE FABRICATORS
"Thank you for taking the time to share your experience with our company - we appreciate it! Every person on our staff takes great pride in what they do. A beautiful installation and happy customer is always our goal. Thank you again for sharing, Marcie Oliver NorthWest Stone Fabricators"
Trish W.
Jun 2015
We checked out NW stone as they had came recommended to us by our cabinet contractor; We met with Liz and she was very helpful, showed us samples in the colors we liked and even at a later date Liz set up so that I could visit a couple of the Companies to see the Quartz slabs in a large scale, which was very helpful to me.
Liz sent me quotes via email and also helped work out some of the details such as edges. Miguel came out and measured when we were ready, he also measured 2 window sills so that we could utilize some of the "extra" slab. I did have to wait 2 weeks until they could install which I was hoping would be less (its hard to be without a kitchen) , but 2 gents came out and installed with no problems and they also installed the sink and drilled holes for faucet and also cut the hole for the cooktop on site and they did have to connect one seam which is pretty invisible.
The counters could not be more beautiful, the under mount sink is very elegant, I love the edge details. There are some small marks in front of the sink that is part of the stone and they did come out and correct a small cavity, some marks are still visible but they told me to watch them and are willing to help with any issues that arise with them.
Overall I am very pleased with the outcome, it was great to work with Liz and Miguel they were both very helpful, I would not hesitate to use or recommend NW stone.
Liz sent me quotes via email and also helped work out some of the details such as edges. Miguel came out and measured when we were ready, he also measured 2 window sills so that we could utilize some of the "extra" slab. I did have to wait 2 weeks until they could install which I was hoping would be less (its hard to be without a kitchen) , but 2 gents came out and installed with no problems and they also installed the sink and drilled holes for faucet and also cut the hole for the cooktop on site and they did have to connect one seam which is pretty invisible.
The counters could not be more beautiful, the under mount sink is very elegant, I love the edge details. There are some small marks in front of the sink that is part of the stone and they did come out and correct a small cavity, some marks are still visible but they told me to watch them and are willing to help with any issues that arise with them.
Overall I am very pleased with the outcome, it was great to work with Liz and Miguel they were both very helpful, I would not hesitate to use or recommend NW stone.
Response from NORTHWEST STONE FABRICATORS
"Thank you for taking the time to share your experience! We appreciate it and appreciate your input. We share your feedback with our staff with the goal of always improving our customers' experience."
Kristine A.
Mar 2015
unknown
Response from NORTHWEST STONE FABRICATORS
"It is very difficult to respond to a review for work done three years ago. This certainly runs counter to what the bulk of our customers experience. Perhaps they have the wrong company."
Pat C.
Feb 2015
It went very well. I am very pleased with them. This would be the second time I have used them.
Response from NORTHWEST STONE FABRICATORS
"Thank you very much for sharing your thoughts! We appreciate your continued business and kind words! It is gratifying to know that our staff is serving our customers well. Marcie Oliver, principal"
Wayn E.
Jan 2015
It was great. The owner and his wife were fantastic.
Helene M.
Nov 2014
Liz helped me look for granite that I liked, and when I found what I was looking for, took it from there. They came to my house and made the templates to cut the granite, and later came out to install it. The granite looks great. When there was an error with the edge of the backsplash, they took the pieces back to fix them without question. The granite fits beautifully around the corners where it took extra work to get it right. They cleaned up very well. They will be back tomorrow to finish the job with the backsplash since my schedule did not accommodate an earlier date. I will do additional business with this company in the near future to one more counter that needs to be replaced in another room.
Response from NORTHWEST STONE FABRICATORS
"Thank you very much for taking the time to review your experience - we sincerely appreciate it! I know our team has enjoyed working for you! We are delighted to hear that you love your new countertops - that is why we do what we do!"
Nancy C.
Sep 2014
It was amazing. The most helpful and experienced business ---
Response from NORTHWEST STONE FABRICATORS
"Thank you very much for taking the time to review our company. So many of our customers rely on these reviews to make their decisions. We care about every customer, and are delighted that it shows up in the work we do for you! Marcie Oliver, General Manager"
Jennifer O.
Sep 2014
Staff is very professional and knowledgable. Installation was clean and happy with end product
Response from NORTHWEST STONE FABRICATORS
"We sincerely appreciate it when our customers take the time to share their experience of our company. We rely heavily on referrals, and our staff always enjoys hearing about our customers' reviews!"
Sally C.
Aug 2014
We wanted to replace our old laminate countertops with granite. After talking to numerous fabricators, looking at hundreds of slabs of granite and educating myself throughly on the subject, I finally found two slabs of granite that I really liked at Northwest Stone. Lesya came to measured and quoted us a price we were happy with. Miguel came to template the kitchen a few days later and a couple of days after that we met with Jonathan to lay the template out the way we wanted it on the slabs we had picked out. Jonathan was willing to cut the granite the way we wanted. They were willing to mill our backsplash down to a thickness we preferred, put edging on everything, miter the corners on the backsplash and agreed to put the seams where we wanted. It took about a week and a half for them to fabricate the stone. Francisco and Sergio arrived on time to do the tear out of the old countertops and install the new granite. They did a fabulous job! They didn't damage anything on the tear out and were very patient with us as we watched over their shoulders as the granite went in. They paid close attention to detail and didn't leave anything undone. We picked a rather busy granite and my biggest seam was where two pieces from different slabs had to meet up. The fabricator at Northwest did a remarkable job of matching the two pieces to meet up perfectly. Francisco seamed it just right.The finished product is beautiful. Fabricating stone into a finished product really is a team effort and Northwest Stone Fabricators has a wonderful crew working for them. I wouldn't hesitate to hire them again for fabrication work.
Response from NORTHWEST STONE FABRICATORS
"It is delightful to hear how happy our customers are, and to hear that the work our employees do for our customers is appreciated. Everyone at NorthWest Stone Fabricators really does care!"
Theresa B.
Jun 2014
everything went great and looks beautiful except when they installed they told me I couldn't use the faucet i picked out because it needed three holes and i had to choose one that used one whole. When i went back to the showroom their display that was the same design as mine has three holes. Now i have a faucet that isn't my favorite.
BARBARA K.
Nov 2013
Lesya came on time to measure and bid our project. She invited us to view in -stock granite at the warehouse to make decision.
Selection was good and I appreciated the opportunity to see what was available.
I peppered the template technician with plenty of questions and he was very patient and informative. He made sure that we were in total agreement of what was to be done before he left. We were also invited to participate with the laying of the template on the granite piece.
The day of installation was all business. The crew took out the old counter-tops, sinks and cook-top all the while protecting the surrounding area. Installation went very smoothly. The crew were professional and cleaned up after they were finished.
I have to say, that by far, the service from Northwest Stone Fabricators beats that of Home Depot's Precision Counter Tops who installed our vanity tops.
Selection was good and I appreciated the opportunity to see what was available.
I peppered the template technician with plenty of questions and he was very patient and informative. He made sure that we were in total agreement of what was to be done before he left. We were also invited to participate with the laying of the template on the granite piece.
The day of installation was all business. The crew took out the old counter-tops, sinks and cook-top all the while protecting the surrounding area. Installation went very smoothly. The crew were professional and cleaned up after they were finished.
I have to say, that by far, the service from Northwest Stone Fabricators beats that of Home Depot's Precision Counter Tops who installed our vanity tops.
David N.
Sep 2013
It took a few months to come to an ageeement on the work. I found Marcie to be the best person to work with on defining the project and developing the scope fo work. Installation went as planned. We did have th filed carpenter follow up with addressign some details. It has turned out very good.
Response from NORTHWEST STONE FABRICATORS
"We enjoyed working for this client - once the scope of work was clearly defined the project proceeded quickly. Our staff is dedicated to doing an excellent job, and to arriving on time with a smile on their face! Thank you for your feedback - we appreciate it!"
DALE F.
Sep 2013
Northwest Stone Fabricators provided us with new countertops, sinks, and faucets in our kitchen and three bathrooms. They also tiled our kitchen backsplash. We really enjoyed working with Liz Thomas through the whole process, from picking out the granite and quartz countertops through the designing of our kitchen backsplash. She is very knowledgeable, easy, and fun to work with. We had an event we were hopeful to have everything done by, and the whole staff worked very hard to make that happen. Rick, the tiler, did an amazing job on our backsplash and the special tiled feature behind our cooktop. Everyone we worked with from start to finish were professional, took pride in their work with an attention to detail, easy to work with, and addressed any concerns we had in a pleasant and timely fashion.
Response from NORTHWEST STONE FABRICATORS
"Thank you for taking the time to share your experience with our company - we appreciate it very much! It is always gratifying to hear that the staff we have hired cares as much as we (the ownership) do. It is our stated goal to do an excellent job for each and every customer. Our company continues to grow thanks to the hard work and care of our team members. Thank you!"
Jann L.
Jun 2013
Overall this was went very smoothly. Marcie was a huge help with her suggestions and information. The workmen were all excellent. We felt very good about the whole process, and our kitchen and bathroom look terrific.
Response from NORTHWEST STONE FABRICATORS
"We have built a company that employs people who love what they do. That reflects back on our customer's experience...happy employees = happy customers! We continue to strive to do our best always, and to provide a great experience for our customers always. Thank you! Marcie Oliver"
Raksha S.
Dec 2012
It was a great experience. They were courteous and professional. They have a good selection of granite slabs to choose from. On the day of installation, everything went smoothly- the installers turned up on time and finished the work promptly and within the time frame and have done fantastic job. We will surely recommend them to our friends and would certain work with them again.
Response from NORTHWEST STONE FABRICATORS
"It is very important to us that our customers have a great experience. Thank you for letting us know that our staff is doing a good job for you!"
Licensing
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FAQ
NORTHWEST STONE FABRICATORS is currently rated 4.3 overall out of 5.
NORTHWEST STONE FABRICATORS accepts the following forms of payment: CreditCard
Yes, NORTHWEST STONE FABRICATORS offers free project estimates.
No, NORTHWEST STONE FABRICATORS does not offer eco-friendly accreditations.
No, NORTHWEST STONE FABRICATORS does not offer a senior discount.
Yes, NORTHWEST STONE FABRICATORS offers emergency services.
No, NORTHWEST STONE FABRICATORS does not offer warranties.