KLEENCO VACUUM AND JANITORIAL SUPPLY

First I was told that the entire black plastic shell of the lower unit would have to be replaced, that it really wasn't worth the cost, and that I ought to buy a reconditioned Hoover for $75 that would be "better than the Eureka and cost less than the repairs." Oddly, they have two used Eurekas on display that are the same model as mine and are also 'reconditioned'. When I removed the housing cover on my vacuum and showed the clerk that the brush roll and bearing brackets were a separate, single part, he said he couldn't get the part number and couldn't get me a replacement. As recently as August 7th of this year, I dealt with this store under a different name at the same address and phone number and enjoyed good, prompt service and knowledgeable advice.