Fredericks Appliance Center

I purchased a washer/dryer six months ago from Fredericks. They turned out to be bad machines (Samsung) and I didn't want to deal with the hassle of those machines for the years to come. So, I just bought a new set and the installers came yesterday. They didn't hook it up correctly (didn't attach the dryer vent to the wall) which resulted in big problems. When I called I got a defensive, dismissive attitude from my salesperson (Mark - do not ever work with this man, he is lazy and rude) who told me "yah, those things come unhooked" and refused to get someone out immediately to deal with it. When I confronted him about the poor attitude and customer service he replied "i don't have a problem." I said I would report back to my contractor who referred me and he said "go ahead." While the business may be reputable, this salesman is abhorrent. Of note, this is the second install (after fridge in June2020) that the team did incorrectly.

We remodeled our kitchen a couple of years ago and bought our appliances from Frederick's. Everything was great except our LG refrigerator that kept dying, and each time it took 4-8 weeks to get it back up and running. Finally, LG wouldn't even send out a technician without us paying them up-front. We contacted Frederick's to intervene and they were able to get their LG rep to send out a technician. But after so many cycles of being without a refrigerator, we asked for a replacement instead of more band-aid repairs that only lasted a few months. LG did not want to do this, so Frederick's again stepped in and helped us get a new refrigerator. It took some persistence and patience on our part, but in the end Frederick's did the right thing and stood by their customer. This is why you buy from Frederick's instead of Home Depot.

Dishwasher was replaced in a timely fashion. Microwave took almost 4 weeks - waiting for parts.

They were pleasant and willing to help me get what I wanted and the installer did a great job.

the sales person - Al Adkins - did a terrible job; The appliances did not show up thursday, I called friday only to find out they were on the saturday delivery schedule. I told them that was impossible due to movers being there. They were responsive and had someone deliver the units on Friday afternoon. A week later Saturday, I come to do the laundry and am looking to use one of the features we had specifically purchase this model for. The feature is not there (all the models have look alike control panels) - I go check the bill and notice that we were sold and delivered the WRONG model number (I cross checked it with their website, which still showed the model we thought we purchased on promotion and the manufacturer's website for the correct model number) - I called, James was very helpful in straightening out the sale and we had the correct models delivered the following Monday. Earlier this week we get the paperwork for the warranty - only get one warranty for one appliance. re-read the original bill, says we declined the warranty, and yet paid for it - and were told it was 149$ for the warranty. WE'll be calling again tomorrow morning to get this straightened out and a correct copy of the final invoice with all the right model numbers (required by the warranty plan); They did well in fixing issues so far, but I would not go back, as the experience was overly tedious and complex.

Fredrick's Appliance Center was booked solid for installation, so they directed me to an independent contractor they had a good relationship with for installation, while selling me the range hood itself (which would be delivered and installed by the contractor). The product, service, and work were all excellent. Unfortunately, they weren't able to get the range hood itself in a timely manner, and they had to reschedule multiple times (to an eventual date over six weeks away from the original date, although winter holidays were involved in this delay) until they actually got the product itself. I suspect I just got unlucky; they were fantastic otherwise.

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The sales person (Mike Phillips) answered any and all questions we had and quoted us a decent price.  The installation date was reasonable and the installers were here in the time frame that they indicated.  They installed it in a short period of time and were courteous, polite and friendly.  Everything went off without a hitch of any kind.  We will recommend the store with their installers to anyone.

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say they are waiting for ASKO to respond.  They do not call and keep us in the loop.  They have had poor communication and follow through.  I would not use them again because of the huge delays in responsiveness and respectful customer service!

We purchased a under cabinet range hood from Fredericks.  The installer arrived on time and was very rude and swore.

He made complaints that the color of the hood doesn't match the rest of the appliances and the color of all the houses on the block are gray.  He also swore a lot during the install.  I only watched for part of it.   I felt very disrespected and the swearing made me uncomfortable.  He left without a word when he was done. 

He said that the reason the hood is crooked is because our cabinets are custom. The cabinets were custom made to fit the hood and had the installer known how to adjust it would have worked out perfectly. 

I complained to the manager I believe his name is Fred.  Told me that the installer would call us. I spoke with the installer and he got mad and hanged up on me.

Then I spoke to the manager again. He said "we should put tile underneath the cabinets".  Nobody puts $100 worth of tile where no one can see it.  He offered to give us another number of someone to fix it.  I refused. We already paid $150 for installation.  I didn't want to deal with them again.

Our Kitchen contractor looked at the manual The manual has instructions on how to adjust the depth.  The installer didn't know what he was doing and the unprofessional behavior was just unacceptable. 

Not happy and won't be purchasing anything from Fredericks ever again!

We had a good experience. They deliver when they say they are going to.

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First call, after replacing several expensive parts, we found that the gas had been turned off...Second time they came out and replaced some belts because it was still making noise.  Said it would be like new.  Now we're having trouble with it again after spending 400$ plus to repair....

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My 14-year-old fridge konked out, Accurate Service took a look and found that the compressor was shot. Recommended Fredericks (among others). Service at the showroom was professional, kind, thorough (James Te). Delivery was on-time, and even with just a 1-inch clearance, they removed the old fridge and brought in the new one without a scratch. Cost was slightly more than Home Depot or Lowes, but the service was terrific and worth the small incremental cost.

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The sales agents were very helpful and worked well together.
They were helpful and gave us recommendations according to our needs. 
When the refrigerator door arrived with a scratch, the replacement door was ordered right away.

They were knowledgable and willing to match prices if we found them lower in another place.  Gave us a good discount for the number of appliances purchased.