Custom Pavers & Design, LLC

Custom Pavers & Design did our back patio (1,020 sq ft) in Fall 2021, and our driveway and walkways (1,160 sq ft) in Spring 2022. Their price was very competitive. Their proposals were very complete and fully documented, and they explained their proposals very well. The quality of their work and their workmanship has been truly outstanding. The workers were very experienced, highly skilled, very courteous, and very well supervised. The company management is extremely responsive and very customer focused. We cannot praise the management enough for their sensitivity to our concerns; they took care of every issue which was brought up by us.  We are absolutely delighted with their work. Passersby have been stopping to admire their work and to take photographs. We recommended Custom Pavers & Design to our friends, many of who had Custom Pavers & Design take care of their paving projects, and all of them have been similarly delighted with their work. We very strongly recommend Custom Pavers & Design without any reservation for all pavers and hardscape work.

Custom Pavers & Pavers fixed a failing retaining wall for me quickly and at a reasonable price. Everyone was easy to work with, and the crew was friendly and professional. The wall turned out better than I anticipated! Every time I pull into my driveway and see the retaining wall, I'm super relieved and grateful for the work they did.

Top-notch service and meticulous installation of our steep walkway.

Had a few hiccups along the way but everything was handled well and turned out great.

In 2017, after many fruitless attempts to get Custom Pavers & Design to stand by their work I had no other choice but to turn to the court of law. I sued Custom Pavers & Design and won the case. The nasty behavior of this contractor in the court of law didn't help their defense at all. The court awarded me a full judgement against this contractor. Contentious to the end, this contractor satisfied the judgement only after his license was temporarily suspended by WA State Department of Labor and Industry. Needless to say, that judgement was in relation to a specific complaint and as such has no bearing on any future claims that may arise under the 25-year warranty issued by the contractor. It goes without saying, that I would love nothing more than not to have any warranty issues with this contractor but unfortunately it is not the case. Presently I am faced with several of them, including one of the anchoring concrete edges that has seriously caved in and there is now a loose bullnose paver in the middle of a step in a high foot traffic area, which is frequently used by delivery drivers. These issues and their repair are clearly identified as covered by the warranty issued to me by Custom Pavers & Design. And so I contacted this contractor to report these issues, noting that the loose bullnose paver, located in a high foot traffic area, was a hazard and could become a liability for me if not promptly repaired. Not hearing back from Custom Pavers & Design, I contacted them again, and again and again. All of my calls and emails were ignored. This is unconscionable. As I have no other recourse, I will be taking this contractor to court again. This time, however, I will also be taking this matter to the Attorney General of WA State since I firmly believe that Custom Pavers & Design, while issuing a warranty, had no intention whatsoever of ever honoring it. There are 20 more years left under this warranty and I am fully prepared to hold this contractor accountable.

After consulting with several local paving companies, we finally found Custom Pavers & Design. Our estimator Steele scheduled us in short time, and he was thorough. The estimate was surprisingly reasonable. From then on, all staff we worked with were helpful, professional, and left us beautiful work in our backyard. Kudos to Naz, Steele, Jaclyn, Silvio, Octavio, Antenon, and Esti!

It was a pleasure to work with this team. From the start up to the end of the project, everything went smoothly and by the plan. Steele, Naz and Jaclyn have been in touch with us all the time. Everyone was very professional and courteous, everyone involved was great. They did an excellent job with our back patio, stairs and walkway in front of the house. This company did a fantastic job. Silvio , the project manager is the best. His crew is professional and so hardworking. We were amazed by how our yard was transformed into an inviting paver patio with a seat wall and few steps . We are so happy with their work and our beautiful paver patio! Silvio and his team are very knowledgeable in the industry and will give you a good advice/suggestion on assigned projects. Personal attention, nice communication and attention to details are the key for Custom Pavers & Design. We are very happy with the result and look forward to years of enjoyment. We highly recommend Custom Pavers & Design.

Quality work!

Excellent job. Great people.

Custom Pavers created a parking spot in front of our garage using pavers. It looks awesome. They were very professional, responsive and the quality of work was great!

It took a while to complete the project because of COVID19 issues and poor air quality from the California fires, but Custom Pavers did a fantastic job. This was a relatively small project and we had to coordinate work with a deck construction project that interfaced with our sidewalk pavers. Steele was very responsive and accommodating to our scheduling issues with the deck contractor. We are extremely happy with their work and their appreciation to our specific needs. I highly recommend them.

Worth it.

Custom pavers did professional work and the costs were also considerably lesser compared to other pavers. They also give lots of design ideas for building a perfect patio.

Ben was unaware of Seattle King County permitting requirements. They started work only to get shut down the same day because permitting was not done even though I personally called the city to ask what was required. I told them what I found out, but they dismissed it. Work got delayed additional 3 weeks. Communication was overall poor. They also accidentally emailed me someone else invoice. Final project looked ok but overpriced for the service. A year later I contacted them to repair something, they acknowledged my text saying we will get back to you... never heard back.

They pay such close attention to detail - their work is flawless!! Thanks so much for the awesome work you do! Jim

Small family company who makes you feel important no matter what size job you have for them. Highly recommend

My patio looks great. Excellent customer service. Everyone I worked with was very helpful. I would highly recommend this company.

Though the work did not start on the day I was expecting they did complete the job on time. they did have to leave some tolls to be picked up on a later day.

When notified of any problems. They were quick to resolve any issues. I was very satisfied with the outcome of this project. Very good company.

They replaced our grass lawn with pavers and did a fine job. The pricing was slightly higher.

Great customer service. Makes sure you are satisfied with the job. Bricks left over which I thought I had paid for, but did not. They let me keep them which was more than generous. The laborer guys were very efficient and worked really hard. Good cleanup after.

The estimator/salesperson was very easy to communicate with. The company is very busy and was delayed in starting our project. The finished product looks great but there were some communication challenges along the way. I had to really watch the workers to make sure the patio was installed the way I wanted.

Very polite and good quality.

I would recommend them, great job.

These guys were great