Bear Creek Landscaping LLC

We had Bear Creek Landscaping, LLC hired to do our weekly yard maintenance. We had a contract with them that of course they created and we agreed to. After starting out with ok service we noticed items very clearly stated to be taken care of were not being done. We sent text messages, photos and even talked with the staff and still large areas of our yard were completely skipped for months. Items such as pruning shrubs and ground covers, weeding, fertilization, etc. that were explicitly written in the contract as to when and how these would be performed were completely ignored. Overall very poor customer service! We had enough dealing with this company and let them go.

I got a quote from Ray for removal of my 10 stumps and a couple were small so he only quoted me for 8 at $50 each. Joel did the removal Saturday morning and it took him less than 30 minutes. He was also accommodating when I asked about taking out the juniper that wasn't part of the original request. I also looked at stump grinder rental and truck to bring it back and it was a no brainer to go with these guys. Time saved and money well spent! Fast, efficient, professional, and priced fairly. I would recommend and refer people to Bear Creek Tree Service for any tree work. Thanks Ray and Joel!

Outstanding. Excellent work on all parts of the job.

It was a nightmare and the worst part is Bear Creek (Mike) didn't even care. So disappointed and frustrated by their service. I am now in the process of hiring a new company to fix their mistakes.

I usually don't write reviews but before signing anything with Bear Creek, I encourage you to read this. Our first ten months (2016) were great but when our account manager left, their responsiveness has fallen by the wayside. While the owner does respond, his team does not. I have been assigned numerous account managers and no one has contacted me personally since our representative, Mike left in January. There has been no follow-through. While waiting months for a response to replacing dead plants that were planted during an installation in 2016, they responded with an increased invoice on services. They sent two contract renewals - the first being a mistake. I would seriously vet them before signing another contract - especially since their staffing seems to be influx and they seem to be having some internal issues. You may or may not get a response, let alone quality service for a very expensive monthly contract. While they do a good job on mowing the lawn, their customer service is less than adequate. I'm still waiting on a request I made last fall. I've worked with lawn companies for a long time. I had used a lawn service on the east coast for 8 years (Mow Cow) and never had this much trouble or such unresponsive service. Hopefully, they can turn it around.

excellent lawn care but inconsistent contract to job

I like the service I think the communication could improve a little bit but the service is been fine. They actually came out when they said that they were gonna  come out cause I told them I needed them to be out at a certain time frame and they accommodated me, the problem I had on the twenty fifth was that their truck broke down and no one never communicated with me that there was a problem until if I had not called the manager he wouldn't have known it himself because the crew didn't tell him. They got a little behind and did not tell him the truck broke down. They were supposed to come this morning, there's another mix up because they left my address they couldn't find my address. There was something I had to call but when they do come out they do a good job I just think they need to improve on communication a little bit.

Mixed. The workers are generally good but the company has a high turnover both in the workers and the customer service personnel. Customer service is poor. Schedules are changed (day and hour of service) without any notice (previous or otherwise). Commitments to provide service on specific dates are not met.

TOTALLY AMAZING - exceeding all our expectations. Bear Creek was recommended by 2 of our neighbors. Rob McJunkin was our consultant and project manager. He is so caring, a keen listener. Rob truly loves his work and indeed does Great Work! Basically we wanted a new lawn and simplicity in the landscaping. Rob's vision for the yard was so perfect. We didn't realize the slope in the yard could be leveled. Rob's crew of 5 worked so very hard - there were MANY rocks they discovered. They removed every one. Perhaps the best feedback would be the words of my 90 year old mom when she saw our backyard. Wow!! Your yard looks fantastic. Her hands caressed the grass and she loves the newly planted Arbor Vitae and beautiful rhododendrons. Thank you Rob and team! I highly recommend them.

I am very sad to say that we will likely never use Bear Creek Landscaping again. I had initially looked into using goats to remove the over grown bushes and clear out our yard, but Bear Creek's rep talked me out of it saying they could make our backyard look great with minimal work. We asked for two trees to be remove, a trail cut into the back of the yard, and rock garden placed on one tier right off our porch, and the lowest tier cleared out and placed bark. -Multiple times they emailed and said they'd call to schedule us, when I checked in after three weeks of silence they still didn't have a date for us. -I emailed pictures of trees I wanted added to the back yard. They checked availability and said they could get them. I asked them to order them. We NEVER got the trees. -Instead of clearing a path, they completely ripped up all the shrubbery around the back, and never replanted plants. - A trail was supposed to be put in with cedar chips. There are no chips, just a barren chunk of dirt around the perimeter -They sold our Chinese maple trees and weren't forthcoming they were doing so when we asked for removal. You'd think they'd offer a discount for making a profit off of you, right? Nope. -They offered no Angie's List discount despite me always mentioning this during service arrangements. -Instead of a rock garden like we asked, they removed weeds and dumped cedar chips randomly. They didn't even place a weed protector over the area. Essentially the weeds have been fed a lovely bed of wood chips and completely grown back. I asked for complete removal (never to see them again). - Dark new soil was only placed on the middle tier, making the rest of the yard and back look unfinished. -We asked for Ivy to be trimmed on both sides of the fence. This was not done. -The ivy tops on the fence were not trimmed and are growing unkempt upwards. -We asked them to return our tree at the end because we were so horrified with how the yard looked. They instead gave us a Charlie Brown sparse 8ft tree. -Instead of calling to arrange a time to plant the tree, they dropped by, found we weren't home, and left it on our walk way. All and all this was a huge mistake. We spent TEN THOUSAND DOLLARS for little return. I cry sometimes looking at the yard. Long story short? Should have gone with the goats. We'd have saved $9,500 for pretty much the same outcome.

The communication was good. They were pretty timely and completed the tasks written into their proposal. That said, the crew was a little rough around the edges. They damaged a number of our landscape lights (they did come back and fix them) and buried one of our azaleas in a pile of compost. The sales person seemed to be concerned about some of these issues but never offered to compensate us in anyway. We also did not like that the salesman sat at our dining room table asking for final payment in full before the crew even loaded their trucks and a number of our landscape lights were not working. We would not hire them again.

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Overall good job. Would have been an excellent job had they not dumped so much rocky soil on our lawn, which I had them come back out to smooth out. My great grass went from looking great to bad in a hurry. Fast forward I think it will help filtration over the long run but to spend a whole summer with splotchy grass was not cool.

Other than that, very easy to work with, punctual, and fair value. Referred to neighbor and would hire again.

Rob McJunkin was an absolute pleasure to work with through both phases as well as the landscaping crew.  They were communicative and punctual and after each day they completely cleaned up the project area as well as completely hosing down and cleaning our driveway and any areas of use.
In our initial meeting with Rob, we gave him a run down of the changes we wanted to make.  Rob picked out the stone shapes and colors for us and when I went to look at the materials prior to phase one, I was very pleased with his selections.  His choices look absolutely beautiful in our backyard.  The colors complement our existing stamped patio, our house color and a new Trex deck on the horizon.
Bear Creek Landscaping will be our go to landscaping company for years to come!

other than a worker leaving soda cans, great. One spoke English so we were able to communicate.

I bought the special deal, then paid more given the number of hours of service we needed. The yard looks fantastic. Much better than we ever expected. Don was responsive and positive even when I needed to change my date of service. He provided good feedback and helped determine what needed to be done. We will definitely use again.

2 guys showed up - worked the full 8 hours. Good service.

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While we were very pleased with the final result of the work, Bear Creek Landscaping was not terribly communicative, polite, or terribly clear about how their pricing worked.
I was working with Kyle, and every time I got a communication or scheduling it was last-minute; after my consultation, I didn't hear about when the work was going to be done until literally 14 hours before it happened.
Additionally, the price per manhour seemed reasonable for the additional services outside of the deal that I was receiving, but I was told that I would be charged on actuals. When I received my final bill, I was charged exactly what I was quoted despite the fact that I saw the work being done and know that it didn't take the manhours I was being billed for. They did give me a credit when I brought this up, but it was token and obviously not reflective of actuals.
4/10. Would not use again =/

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