Northern Horizons Land and Yard Restoration

"To the customer, we are sorry to hear that you were not happy with the work that was completed for you. but to whom it may concern, the story that is being told here is just not true. I arrived at the customers home at about 7 A.M. we met and talked over the job for a second time, and when we got done going over the project, we shook hands right before he left for work. afterwards I got to working on the project immediately. everything went very smoothly for the next x amount of hours. after being there for almost 10 hours the customer returned home from work, he had a few critiques on what had been finished by that time, which I have no problem with. The way I run my company is to always make sure the customer is more than happy with the finished product. after another 2 hours or so, I finished the job at about 6:15 P.M. I had the customer, come out and take a look at the finished product. he asked for a few very minor correction and I proceeded to do them promptly as he was still outside. the job was completely finished by 6:30 P.M. still almost full day light outside. he looked around and said that everything looked great and thanked me for all my hard work. After that I cleaned up and went to the door for payment, he paid me in full, we shook hands and I turned around to go on my way. right after I turned my back he very randomly told me that he was "going to take a closer look around the place tomorrow" which I thought was very odd because we had just done a very detailed walk through just a few minutes prior. I nodded in confusion and just said okay. the next day he asked for a paid in full invoice and I sent it to him promptly. he said thank you and I thought that was going to be the last of this project. as another day passed, he then texted me 3 different complaints and requested that I need to get them done as soon as possible. I let the customer Know in a very professional way that the problems he submitted to me were in no way fixable as cedar boards naturally have knot holes in them, and as for the fencing, it is just part of repairing an already very aged fence with Brand new materials. after I sent the text he then took the situation from 0 to 100. When he told me that he works in law and that he will take this a far as it needs to go for thing to be made right. The customer then began to ask me very odd direct questions on if I'm even licensed, (which I am fully licensed, Bonded, and Insured.) and from what I could tell from the customers tone and attitude he was looking for nothing more than to just to frighten me into a refund. after I could see what was going on, I told the customer that "do to what he was looking to have made right with the project, there is nothing more that I could do for him". and that was the last of our conversation. The customer never got the law involved and he never went beyond just this review. so again I am sorry to hear that the customer was not pleased with the work, but I believe that all the customer was looking for was financial compensation. Sincerely, Owner, Jesse."