JC HIGGINS & ASSOCIATES

This company is there to market vacant units and collect rent. We were asked to not close utilities when we left, that they would transfer utilities to their name. After 2 months of not living there and repeated assurances that they would do so, they finally took our name off the Tacoma Public Utilities account, and have not refunded us for the 2 months we paid during the vacancy. They've ignored emails and won't directly take phone calls. May have to take them to small claims court.

Very simple review. You're a complete fool and will regret ever agreeing to partner with JC Higgins. They are the most unprofessional company led by a husband and wife duo that will treat you with NO respect and selectively decide which bylaws they are going to enforce or not. You'd think something simple like accumulating broken down cars. It clearly states that this is forbidden and seeing that I've complained about them they are not enforcing the bylaws and allowing it to happen, I'm guessing trying to punish me for complaining. You will regret bringing them into your neighborhoods.

This is the worst property management company I have ever dealt with!!! They lie to you, are rude and disrespectful, and just don't care. Communication with customers, and internally, is terrible. They do not care about your situation, the timing of your move, or care for you in general. And why should they? The real estate market here is so over saturated with renters, so they'll find someone after you and dupe them as well. With the strong military presence in the area, you'd think they'd have their stuff together because the military doesn't have time to mess around. Not so, and shame on you JC Turd & Associates for disrespecting military members and everyone else in this way. I'm going to investigate whether they are on the listing of banned businesses for the military. If not, I will lobby for it. It boggles my mind that a company like this has an A+ rating from BBB. It really seems suspect and makes me questions the validity of the BBB. Especially considering all of the supporting negative reviews of them stating the same things over and over. When I completed an application for a house, we were told 2 days for the process. 2 weeks later and we still don't have an answer. When I talked to the property manager about going to the office, I was lied to and told they were closed for the week. Guess what happened when I went there? Yup, you got it, they were open. I was given nothing but excuses of why it wasn't their fault and we need to be patient. I personally had to do all of the leg work for them and they still couldn't complete the application. 3 days after the app process was supposed to be complete (the same day I visited them), it finally prompted them to call my boss to confirm my employment. Then, 8 days after the app was supposed to be completed, they finally call my apartment to verify rental history. Really??? What a fantastic A+ rating they're earning! So I finally told them to go pound sand. They royally messed up my family's moving plans. Now we cant move for at least 3 months, we now have to get a large storage unit, and are now losing more money due to other financial hardships it has caused. Not to mention, we now have to re-save for rental expenses (rent, deposits, etc.) because that money is now used up to pay for all of these other things. But you know what?...I'm partially to blame...I should never have listened to the property manager and put all of my eggs into one basket with this turd of a company. If they do this during the app process, can you imagine what they are like when you live there?? No thank you! PLEASE DO NOT GIVE THEM YOUR BUSINESS, THESE MONEY GRUBBERS DO NOT DESERVE YOUR HARD EARNED MONEY!!!!