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Compass Plumbing & Drain Services, LLC
Water Heater Installation and Replacement, Water Heater Repair or Service, Tankless Water Heater Installation,
About us
Rocket Rooter (a residential division of Compass Plumbing & Drain Services) provides complete plumbing and drain cleaning services to residential clients. We are a local, family-owned business built upon ideals developed throughout our career in the field of commercial plumbing. We give free estimates and operate 24 hours a day, 7 days a week. We are one stop shopping for all of your plumbing needs!!! We offer a 10% discount on labor to seniors and those in the military. We are veteran and minority owned.
Business highlights
15 years of experience
Services we offer
Broken sewer, Clogged Drains, Plumbing, Water heater repair/repair, Water leaks
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.778 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 54% | ||
| 6% | ||
| 1% | ||
| 1% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 78 reviews
Sharla T.
Jun 2023
Water Heater Installation and Replacement
Jr and Anthony just left after installing a new hot water heater. I am very happy with their work. They arrived on time, were very professional and personable, and I felt very comfortable having them in my house. Jr kept me informed on how the job was going and the timeframe. They were very upfront with the billing, and if any thing came up along the way that needed to be addressed. These two guys were great, and I will definitely use Compass in the future.
Justin B.
Feb 2020
Not only did they do a great job but they also went the extra mile to make sure that it looked great. They also took the time to advise me of other plumbing issues that I had that was not related to this job. I would recommend them to EVERYONE.
Mike B.
Sep 2018
I thought the cost was a bit higher than I expected.
Robert C.
Apr 2018
Tenney Y.
Mar 2018
Lisa C.
Feb 2018
Quick response time and repair done in less than an hour. I changed out my old fixture for a new one and they were able to provide the new fixture and install it. Happy with my choice and happy with the work.
Ed D.
Jan 2018
Very quick to respond. Had two separate issues, toilet and shower. Toilet done on day one, finished with the shower on the second day. Personable, respectful and knowledgeable. I appreciated the speed in which they worked, just seemed a bit pricey.
Jim C.
Nov 2017
Quick response, friendly, did a good job, reasonable price
Dwight L.
Oct 2017
Quick to respond to request and scheduling. Jordan did quality work, explained what he was going to do and reviewed finished job. Changed out faucets at kitchen and bathroom sinks and replaced 4 water supply turn off angle valves. I did think that the charges were a little high when compared to the time it took to do the work.
Brenda F.
May 2017
Fast reply by phone, came out the same day and fixed our problem, professional and friendly. We;ve since had them come out to look at another job for us.
Jim D.
Oct 2016
their estimate was complete. The tech was knowledgeable and polite. They kept to their estimated time table.
Kate S.
Oct 2016
They quoted me a price over the phone to replace the tank , flushing mechanism and said it would take about an hour. when he got there he found he only needed to change the handle which was about a 5 minute job and he charged me the same amount. which came to about $340.00 per hour.I was a nurse and had patient's lives in my hands and didn't make anywhere near a fraction of that; even Drs. don't charge that much. It's kind of a racket. His work was done fine and I can't say I would or wouldn't recommend them based on the small job he did but there was no place for, not sure. Give them a try if you are OK with high prices.
Eric F.
Sep 2016
They were exceptionally friendly! Let me know of the costs up front. I would hire them again with no hesitation!
Milton B.
Sep 2016
Very professional and knowledgeable. This is the second time we have used this company. The first was to install a new hot water heater. Justin replaced and advised us on our new water heater. Vacation settings, workings, problem solving, etc. We called again for a concerns over two leaky faucets. We requested Justin again,. He was here within the hour. Justin was skilled, welcoming and helped to explain our options, costs and time required for repair. He was very concerned with working in our home, clean up and repairs done right. Paige in billing was kind, efficient and followed through. We appreciate this company and their expertise available to our community. We will use them for all of our plumbing needs.
John S.
Aug 2016
I have already reviewed Rocket Rooter (division of Compass Plumbing and Drain) before, but I am adding another review, because of their follow up service. Supervisor Gordon came to my house to inspect the job the crew did, to make sure I was happy with the work, and even checked and cleaned a pipe to make sure all was okay. Outstanding service by a company who cares.
Teresa T.
Aug 2016
Brian was great. Arrived on time and finished the job quick. Very nice and professional. Will hire again if ever needed.
Response from Compass Plumbing & Drain Services, LLC
"Teresa, Thank you for taking the time to leave a review for Brian. He is a great and valuable member of our team. We appreciate your kind words and look forward to helping you with any future plumbing and drain cleaning needs."
Scott C.
Aug 2016
Water Heater Installation and Replacement
Wanted appointment on Monday but only had 11:00 and I work at 2:30 so I set it up for 9:00 on Tuesday they called at 6:30 Monday night o tell me they would not be out until 11:00 because of emergancies, well my work is important and I had to change around my schedule, I could have just kept Monday, service technicians that put in hot water tank were great though. Price a little high calling around afterwards.
Response from Compass Plumbing & Drain Services, LLC
"( consumer name withheld per their request ) Thank you for taking the time to leave a review for Compass. We appreciate it, and will make sure Jason and Pat get your kind words as well as making sure management knows as well. We would like to apologize about the scheduling conflicts, we understand your job is important, however, sometimes we have to change the schedule around due to emergencies such as damage causing leaks or drains backing up causing a flood. We sincerely wish we could get to each of our customers right away. We hope you will call us back for any future plumbing needs. Thank you! Paige Office Operations Supervisor"
Gregory E.
Jul 2016
The tech was very friendly and highly professional. The job was completed in a timely manner and pricing was fair and competitive. I would definitely recommend this company, and I will use them for all my future plumbing needs.
Response from Compass Plumbing & Drain Services, LLC
"Thank you for your kind comments. Your satisfaction is important to us and we are happy we met your expectations. We appreciate your business."
Nola H.
Jun 2016
Ron was our service tech; awesome, knowledgeable, very considerate. He did a great job! We'll definitely call Compass Plumbing again.
Response from Compass Plumbing & Drain Services, LLC
"Hello Nola, Thank you for the great Compass review! Ron is a great tech for Compass, we will pass your review along. Please consider us for any future plumbing needs."
James S.
Apr 2016
One of the plumbers or plumber assistant tried to adjust our toilet. Afterwards, the flapper valve kept hanging up and would not return to the closed position, causing the toilet to constantly leak water. I had to correct the problem myself.
Jagdish D.
Mar 2016
On time. Finished the job quickly. Quality work.
Response from Compass Plumbing & Drain Services, LLC
"Thank you for the positive review. We are happy that you were pleased with your service. Please consider us for all your plumbing needs."
John S.
Mar 2016
Jimmy Baker came out from Compass Plumbing to fix my clogged faucet pipes. Jimmy is fast, knowledgeable, and very thorough to make sure the job is done right. The price was very fair. I have used Compass Plumbing and Drain for other plumbing needs. Compass Plumbing is excellent.
Response from Compass Plumbing & Drain Services, LLC
"Thank you for very much John, we appreciate the positive review and will pass this information on to Jimmy. We appreciate your continued business."
David B.
Dec 2015
Water Heater Repair or Service
Our cold water intake pipe broke this morning with water flooding the house. Ron came out and just replaced the entire intake pipe in less than an hour. He is very proffesional and is great at explaining what repairs are needed. This is the third time i had to call them for other undrelated plumbing issues and i would highly recommend them to anyone who needs a plumber for any repairs or installation.
Glenn T.
Dec 2015
Excellent service
Frances W.
Nov 2015
Pleased with every aspect of the job we needed done.
Licensing
Licensed*
Trade License Number
COMPAPD788N4
Trade License Locale
WA
Trade License Expiration
08/24/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Compass Plumbing & Drain Services, LLC is currently rated 4.7 overall out of 5.
Compass Plumbing & Drain Services, LLC accepts the following forms of payment: CreditCard
Yes, Compass Plumbing & Drain Services, LLC offers free project estimates.
No, Compass Plumbing & Drain Services, LLC does not offer eco-friendly accreditations.
No, Compass Plumbing & Drain Services, LLC does not offer a senior discount.
No, Compass Plumbing & Drain Services, LLC does not offer emergency services.
No, Compass Plumbing & Drain Services, LLC does not offer warranties.