Approved Pro
Cascade Fire Solutions, Inc.
Gas, Pellet, or Wood Stove Service, Brick or Stone Fireplace (Gas) Installation, Brick or Stone Fireplace (Gas) - Repair,
About us
Hi, I'm Kelli Cruz, owner and CEO of Cascade Fire Solutions, proudly serving Puyallup, WA, and surrounding areas. With nearly two decades of experience in the hearth industry, I've built a team dedicated to quality craftsmanship, clear communication, and reliable service. Cascade Fire Solutions is licensed, bonded, and insured. We specialize in full-service fireplace remodels-from demolition and gas line installation to fireplace sales, installation, and custom stone finishes. Our team manages your project from start to finish, ensuring a smooth and stress-free experience. We service most gas and wood-burning fireplace brands. While we no longer service pellet stoves or inserts (unless purchased from us), we do offer minor chimney repair and chimney cleaning. If you're ready to transform your fireplace or need a trusted solution for your home, give us a call. Let's bring warmth, comfort, and style to your space.
Business highlights
Emergency services offered
7 years of experience
Services we offer
Chimney Cleaning, Fireplace Installation , Fireplace Remodels, Gas Fireplace Repair, Stone and Tile Installation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.3122 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 14% | ||
| 2% | ||
| 2% | ||
| 8% |
Filter reviews by service
Showing 1-25 of 122 reviews
Marge C.
Sep 2025
Clean and Inspect a wood burning stove or pellet stove
They did a great job, very professional.
Joanne F.
Apr 2025
Pre-Fabricated Fireplace Unit (Gas) Repair
Really add value to our home, worth it!
Terri M.
Aug 2024
I am renovating a 43yo fireplace. It needed chimney repair, electrical work, a new enclosed clean-burning unit, and stone wrapped over brick. Kelli worked with me on where to find quality materials and answered all my questions, as burning efficiency and technology has changed so much over the years. She paved the way for me to choose products that would not only last, but look beautiful with the system I chose. Cody and Mike managed this project in 3 days. Every stone was cut accurately and precisely to fit perfectly and beautifully. Clean up was done as they went along. They kept me informed of scheduling and timing of each section which allowed me to plan as well. I could not be more pleased with the work, the company, and the final project. Itâ  s stunning!
Devin P.
Aug 2023
Pre-Fabricated Fireplace Unit (Gas) Repair
Good job done for me
Robert G.
Jul 2023
Pre-Fabricated Fireplace Unit (Non-Gas) - Install
Cascade Fire Solutions did an outstanding job for me.
Jon M.
Nov 2022
Pre-Fabricated Fireplace Unit (Gas) Installation
The project was overall satisfactory, clean up was not the greatest. The end product is good though finally got my gas fireplace done, though a plug in was not long enough, I can live with it.
Brittainy V.
Oct 2022
Chimney Cleaning and Inspection
Quick and reliable
Luis F.
Oct 2022
Great service, and detailed stonework. Will hire fir next project.
Kay S.
Oct 2022
I was totally impressed with the quality of service I received from the promptness of the technician, to his pleasant professionalism, and the quick resolution to my problem! Highly recommend your company
Craig L.
Apr 2022
Gas, Pellet, or Wood Stove Service
Came out and replaced my wood burning fireplace with a newer model. Very satisfied with the work.
Ben M.
Mar 2022
Pre-Fabricated Fireplace Unit (Gas) Installation
Kelli and Daryle ensured a pleasant experience during the quote & estimate phase. Once we decided to go with Cascade, Nathan and the team arrived on time, was very respectful, and kept the workspace extremely clean. An issue discovered after the wall was opened up was quickly addressed and an updated invoice to reflect the changes arrived in a timely manner. The new unit is a vast improvement over the previous 1990s era "builder-grade" unit, and I highly recommend them! A thoroughly pleasant experience, and I know who we're going to with any future fireplace projects.
Philip L.
Oct 2021
Pre-Fabricated Fireplace Unit (Gas) Repair
Really knowledgeable about fireplaces. He came, decided what replacement parts were needed and said he would be back when the parts arrived and finish the repair.
Stuart C.
Oct 2021
Pre-Fabricated Fireplace Unit (Gas) Installation
Very professional, estimator went into details per step for fireplace replacement and cost. Communication was spot on. Price was competitive.
David D.
Sep 2021
Pre-Fabricated Fireplace Unit (Gas) Repair
The person who came out to give us a quote was incredibly unprofessional. Showed up an hour later than the time frame given, immediately stepped out of his car and smoked a cigarette in our driveway, was condescending to us about cost as if we could not afford the project, then woke up our one year old and laughed about it on the way out.
Richard W.
Sep 2021
Pre-Fabricated Fireplace Unit (Gas) Repair
customer stated the approach of the service professional
Pamela S.
Sep 2021
We had a chimney flue installed that covered the entire opening. It is stainless steel and is warranted for life. Looks wonderful and they did a wonderful job of installation. We had a slight delay because we changed what we wanted done from chimney caps to the flue cover and then once the installation was scheduled they had covid hit their business and they had to close for a brief quarantine period. Ashley in the office kept us informed every step of the way and was very efficient and nice to deal with. If we ever have any other fireplace issues or needs we will contact them first to see if they can handle it.
Cathy H.
Aug 2021
Pre-Fabricated Fireplace Unit (Gas) Repair
Everyone at Cascade Fire Solutions have been exceptional. They came, reviewed the issue, advised me on the cost to replace or repair- I chose to repair and scheduled the repair. The tech who did the actual work was awesome the fireplace works like it did when it was new and he cleaned up the surround and fake logs so everything is bright and new looking. Fireplace works great now.
Stephanie P.
Jul 2021
They were right on time. Courteous and friendly. Did the work and cleaned up any mess. I would hire them again.
Chadd B.
Jul 2021
Pre-Fabricated Fireplace Unit Repair
Came to my rescue.
Laura B.
Jun 2021
Gas, Pellet, or Wood Stove Service
Very passionate about their work. Had a free-standing fire/stove Natalie’s and updated to gas. It fits the room perfect and puts out big heat! Great service and even came back out a year later for no charge to help answer a question and check out the new fireplace.
GEORGE S.
Nov 2020
Pre-Fabricated Fireplace Unit (Gas) Repair
Their techs were great...they replaced and repaired what needed to be completed and cleanup was spotless...the fireplace looks bran new...a little $$, but not unreasonable when compared to other shops, if you need work done on your fireplace they are the ones to call.
Bryan F.
Nov 2020
Pre-Fabricated Fireplace Unit (Non-Gas) - Install
Great company. The sales rep came out, was extremely knowledgeable and even taught me a few things about fireplaces ( my last wood burning stove was from the 1970's ) Boy have things changed. They are SUPER efficient, and really heat your space nicely. couldn't recommend this company more.
Kenneth D.
Nov 2020
Brick or Stone Fireplace (Gas) - Repair
They repaired our gas fireplace and responded quickly. Exceeded the time line we had expected. Their technicians were well trained and quickly evaluated the problem and repaired and replaced components. The fireplace works like new. Kelli, was very easy to work with and would highlyrecommend them.
Sheri O.
Oct 2020
Gas, Pellet, or Wood Stove Service
It was extremely hard to get in contact with anyone after the initial connection. I had to call back repeatedly for updates on the status and schedule of parts and work; typically leaving at least one voicemail and following up again after no one called me back. I had a follow up issue after the initial repair that they came back to review and adjust. It occurred again and I was unable to get anyone to call me back to get the problem fixed and had to call another company. The person that did the original actual repair was professional and did a good job. But all other dealings with the company were extremely difficult.
Response from Cascade Fire Solutions, Inc.
"Shari, I am so sorry we have been so hard to get in contact with. We went from having 3 full time office staff to 1 full time and 1 part time, and we are adjusting to that. Someone will call you today to schedule a courtesy recheck to figure out what is going on with your fireplace."
Jerry H.
Oct 2020
Gas, Pellet, or Wood Stove Service
Saved me money and time. Very honest. Now I'm warm and safe. Very professional service.
Licensing
Licensed*
Trade License Number
CASCAFS829K1
Trade License Locale
WA
Trade License Expiration
05/21/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Cascade Fire Solutions, Inc. is currently rated 4.3 overall out of 5.
Monday: 9:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Cascade Fire Solutions, Inc. accepts the following forms of payment: CreditCard
Yes, Cascade Fire Solutions, Inc. offers free project estimates.
No, Cascade Fire Solutions, Inc. does not offer eco-friendly accreditations.
No, Cascade Fire Solutions, Inc. does not offer a senior discount.
Yes, Cascade Fire Solutions, Inc. offers emergency services.
Yes, Cascade Fire Solutions, Inc. offers warranties.