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Bates Roofing LLC

Founded 1983 • With Angi since January 2010

4.2

(9) Verified Reviews

Business Details

Phone Number

Address

422 23rd St SE

Puyallup, WA 98372

Description

Additional address - PO Box 9416, Tacoma, WA 98409. Additional email - tom@batesroofingllc.com. Additional phone number - (253) 848-4643.

Verified Reviews

A few reviews for this pro...
Savanna J.
2.0
06/28/2014
1) I contracted for work to begin when my renters went on vacation as we had agreed when they signed the lease last year. They have a large dog that has a doggie door for potty breaks during the day. Bates showed up one week early and started the wrok without asking or telling anyone. My renters told me 3 days after the roofers had already started. Two people from Bates Roofing told me the project manager did not notice the start date that was written on the front page of the contract. Two different Bates staff told me they had to start a week earlier since rain was forecasted for the following week. 2) During the work it did rain while my renters were on vacation. The person stopping by to bring in the mail said the rain was pouring down through the ceiling. My renter contacted me in a panic and told me the leak was near the front door. The roofing crew had not covered the roof completely with plastic as later reported to me by the neighbor. I called the project manager and got a messagethat his voicemail was not set up, so I called the Bates office. I was told the project manager would call me back. He never did, so that evening I made the 40 minute drive to the house to check for myself. I checked, but I was looking in the wrong area in the house. I later found out the leak was not by the front door, but in the middle in the livingroom, and sure enough there is now a long crack left in the ceiling. I have no idea if there will be mold or more cracking over time. 3) After the work was completed I went to the house to do some painting on the trim. Two pieces of roofing were left on the roof. On the side the trim was separated from the house by 1/4 inch. I called the project manager who came out that day. He tried to nail the trim back to the house but the wood had been cut too wide on the roof. He assured me the spot would be repaired and he got on the roof and pull off the scrap roofing tiles that had been left up there. 4) After the project manager left, I notice a hole over the gutter 3 feet long and one and half inches wide over the back door. I hadn't noticed it before because of the gutter. I took out a ladder for a better look and I could see right up under the inside of my roof. I immediately called the project manager back and told him I was concerned about rats crawling into the roof. This would need to be fixed immediately. He told me it would be taken care of. 5) A week later I returned to check on the work. The side trim area was repaired but the big hole over the back door was still there. In the meantime I had messages from the Bates' salesman that they wanted payment. 6) I contacted Bates and spoke with a different project manager. He told me that was a fascia board issue and it was not covered in the contract. I was told that would cost more money. I told him it would have been courteous to tell me the facia board needed to be replaced when the workers found the problem rather than leaving a big hole. He agreed to meet me at the house and after inspecting the area, he agree to have someone come out and add a longer piece of flashing. 7) The flashing that was added does cover the hole. It is nailed directly into the gutter. If I ever have to replace the gutter, the flashing must come off as well. My overall experience with the Bates Roofing company is poor communication, no final inspection by the project manager when the job is done, and neglectful workers. However, they do have a convincing salesman.
Description of Work
Total tear-off including wood and installed complete roof.
Category
roofing
Glenda A.
5.0
04/05/2014
They arrived as promised, did a good job, answered all our questions, and not only cleaned up each day, but cleaned up when the job was done. It was quite warm when they did the job, and they just worked anyway.
Description of Work
Re-roofed our house. We went from cedar shingles to asphalt roofing.
Category
roofing
Kathleen R.
5.0
01/23/2014
The job went well. The roofing crew did an excellent job of cleaning up and installing a new roof. Showed pride in their work. The project maager was not very good at communicating.
Description of Work
Tear off old roof. Install new roof.
Category
roofing
JIM B.
3.0
08/07/2013
I contacted 4 companies for bids on the roof and gutters for my rental in Tacoma. Drove up from Everett and met with their representative, received estimate and after comparing estimates, selected Bates Roofing on Thursday 7/11/13 to do work. At that time I was told it would be scheduled in a few weeks. On Friday got a call and they wanted to know if work could start on Monday as they had a cancellation and told me the work would take 1 day. I contacted my renters and gave the go ahead. Drove to Tacoma Monday around 10 Am an there were just 2 people working and a small portion of tear off was completed. Waited around until about 3 PM and only a little over and frac12; tear off completed. No problems in underling roof. Went home and Tuesday about 7:30 AM got a call about a problem. Not sure why they did not call the previous night so I could have scheduled drive to not be stuck in traffic for 2 hours. Drove down and talked with supervisor by phone as he was tied up on another job and moved ahead, also was told there was a scheduling issue with gutter people and they would do following week. Did a site visit on Wednesday and roof was complete, gutter fascia was installed but old gutters were put back and edge fascia was not trimmed. Also was concerned about some rotted 1 X2 on fascia edge next to roof under the new flashing. Was told that this was not in contract but could be taken care of when gutters were done. Waited for a call about completion and rotted wood but did not get so on 8/6 went to Tacoma to do scheduled painting and new gutters were installed but ends not trimmed and gutters not run to end of the roof. Nothing done on rotted wood under new flashing, and their nails have made it difficult to replace wood without damaging new roof. Bill had been sent to rental property. Actual roof and flashing around chimmney look good. Extremely poor project management, no communication
Description of Work
Roofing Gutters
Category
gutter repair, roofing
Bo P.
5.0
09/11/2012
I wanted to get DirecTV installed but ran into significant line-of-sight issues. While DirecTV was unable to come up with any solutions, I called Bates and a few other roofing companies to see if they could figure out a way to get the dish onto the roof (I have a slate tile roof which the dish cannot mount to directly). None of the other roofing companies had any solution except to say that it would be a bad idea to replace even a small section of my tile roof. Bates, however, told me that they have a solution called a CammDeck, which they were able to mount in my roof, and DirecTV mounted the dish directly to that. Bates had a solution, installation was smooth, and they even were able to give an active duty military discount. I highly recommend calling Nickolas or Bill from Bates.
Description of Work
Installed CommDeck for satellite dish mounting.
Category
roofing
Kay J.
3.0
09/02/2012
I had talked with and signed a contract with the salesman including all of the above mentioned items. A few days before the work began the project supervisor came by measured, assessed, and confirmed that all would be done according to the contract. On the day work began the crew showed up with 30 pound felt and not the Tiger Paw under layment as requested. They changed it out. They tore off the shingles on the back porch although the contract said to leave them. At my insistence they put in the gable venting. When I asked about rerouting the gutters they said a gutter man would do that. He never showed up. When asked when the project supervisor would show up, I was told he was on a fishing trip. I don't feel the problems were the fault of the work crew (they did satisfactory work), but the fact that they were not supervised, or at the very least informed of the project details. It appears that communication is poor at Bates Roofing Company.
Description of Work
The project was to remove one, and some times two, layers of asphalt tab shingles from a roof of about 2,500 square feet. Then repair a couple of plywood sheets worth of rot, put down Tiger Paw under layment and lay standing seam metal roofing. The project also included redirecting the gutter flow on the front porch, new vent flashing, gable venting, and installing a solar tube in place of a sky light.
Category
roofing

Service Provider Response

We sincerely apologize for your dissatisfaction of the installation of your roof. We wish these concerns would have been brought to our attention so that we could have properly addressed them. However, we did receive the letter you wrote to our company dated August 10, 2012 which read "Bate's Roofing Company recently put a new standing seam metal roof on my house. They had to remove two layers of tab shingles, put in a solar tube and cut and fit around gables and valleys for a roof over 2,500 square feet. The crew that did the work was Jason, Dave and Fallon. They did excellent work in a timely manner. They protected our landscape and cleaned up afterwards. They were open to my reminders for the project and were always courteous and respectful. They were on time and steady workers. It was good to have them doing this project. Sincerely pleased, Member"
Dale T.
5.0
04/18/2012
Accurate estimate, technically knowledgeable, fast, good quality and good communications.
Description of Work
New roof.
Category
roofing
mary kay H.
5.0
03/31/2012
They did a great job. I am very happy. The only negative thing is they were not very good at relaying when they would or would not be there.
Description of Work
They put on a new roof.
Category
roofing
Charley S.
5.0
03/28/2012
The job took two days, as promised. There were no surprises. They were well managed and efficient. There was superb clean-up. I would highly recommend them. Two of my neighbors had work done after watching how well my job went.
Description of Work
They removed two layers of old roofing from the house and garage and disposed of it. They installed "cricket" behind the chimney, new membrane, starter strip, high definition shingles, ridge cap, and a ventilation system.
Category
roofing

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Residential and Commercial roofing, whether your roof needs a tear-off, a facelift, a re-roof, a repair, maintenance, restoration, renovation, or a custom consultation, Bate’s Roofing has the expertise, the experience, and the customer-comes-first service to handle any job.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Bates Roofing LLC

    How is Bates Roofing LLC overall rated?

    Bates Roofing LLC is currently rated 4.2 overall out of 5.

    What days are Bates Roofing LLC open?

    Bates Roofing LLC is open:

    Sunday: 6:30 AM - 6:30 PM

    Monday: 6:00 AM - 6:00 PM

    Tuesday: 6:00 AM - 6:00 PM

    Wednesday: 6:00 AM - 6:00 PM

    Thursday: 6:00 AM - 6:00 PM

    Friday: 6:00 AM - 6:00 PM

    Saturday: 6:00 AM - 6:00 PM

    What payment options does Bates Roofing LLC provide

    Bates Roofing LLC accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

    Does Bates Roofing LLC offer free estimates?

    Yes, Bates Roofing LLC offers free project estimates.

    Does Bates Roofing LLC offer eco-friendly accreditations?

    No, Bates Roofing LLC does not offer eco-friendly accreditations.

    Does Bates Roofing LLC offer emergency services?

    Yes, Bates Roofing LLC offers emergency services.

    Are warranties offered by Bates Roofing LLC?

    Yes, Bates Roofing LLC offers warranties.

    What services does Bates Roofing LLC offer?

    Bates Roofing LLC offers the following services: Residential and Commercial roofing, whether your roof needs a tear-off, a facelift, a re-roof, a repair, maintenance, restoration, renovation, or a custom consultation, Bate’s Roofing has the expertise, the experience, and the customer-comes-first service to handle any job.

    Are there any services Bates Roofing LLC does not offer?

    Ask for details