NORTHWEST DECKS

Doug came to our house and got all the information he needed for the bids and said it would take about a week to get those back to us. After three weeks of no communication I called the company twice and left messages and then sent one email, all of which were not responded to. After another week I finally was able to talk to a receptionist who passed along my information to Doug. He then emailed me and said he had sent out a mass email to all prospective customers about their bids and I must not have gotten it. If I still wanted the bids I needed to say so. I told him how frustrated I was with his company but that I still wanted the bids. After another week I still had not received the bids so I sent another email. Sherri responded saying how the company was negligent and there was lack of communication on there end so therefore they would not be able to give me my bids. I have never encountered a company who so poorly treated a customer and instead of trying to remedy the situation, turned them away. I would never recommend this company.

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Tom was quite impressive.   He called right back, stayed in touch, answered all emails ( usually within a couple hours), he was quite patient as this deck was being built for my elderly mother.  He managed to get her project done about 3 weeks earlier than expected.  He kept us informed and everything happened just as he said it would.  His company is a dream to work with and deserves your business.  I highly recommend him and would use him again.