Air Masters Inc

I'd give them ZERO stars if I could. Their website says they service Jefferson County, Washington but they don't come to Jefferson County, Washington. I told them they should remove Jefferson County Washington from their website as this is false advertising. No telling what else they lie about.

The first technician determined the gas furnace is good and the air duct is the problem. After I checked the air ducts in my crawl space and found no problem, I called Air Masters on what I found and it sent service technician out again for free. This time the second tech said I have a plugged-up heat exchanger. I decided to replace the gas furnace instead and the problem fixed. So the only thing I know is my old furnace was bad.

Saving $600/yr on electric bill; 15 yr payback on furnace/heat pump install.

It was wonderful. The installer was on time courteous and friendly. He took the time to do the job right. We have been very happy with our new Mitsubishi Ductless system. We will continue to use Air Masters for all of our heating needs.

They do a yearly inspection and filter cleaning of electric furnace and heat pump.n

Our repair experience was great with our technician. He went over the problem explaining exactly what sevice we needed and then completed the work in a timley manner. We will always call Air Masters first.

They sent a novice to repair a wall furnace. Never had worked on one, tore it apart, couldn't see prob. Said get a new one and left. Billed me $150.

Quote was middle of the road compared to competition, i checked 5 total contractors, but got their best unit so decent value. Workers were quick and friendly. My downside with them was when we did the quote and install everything seemed fine, but a couple days later (well after electrical was done and certified) i was called and informed that they would need to remove some emergency coils and breaker switch because my power box couldn't handle it after all. I made a request for a refund for the parts i paid for and were now being taken. I got no immediate response, this was just before summer. When my free season inspection came around, from winter into spring, i again asked for a refund. The mechanic made a call and the filter as well as a new sensor switch ( switch was needed because the unit stopped working when the seasons changed for some reason) were free as compensation in lue of refund. Took a while but was satisfied. That mechanic was friendly and competent too. I love the unit they installed and would give them a second chance, but might get my own inspection before signing off for work completion and payment.

We have been a customer of Air Masters Inc. for 11 years for our yearly maintenance on our heat pump/furnace. We moved into our new built house in 2008 with furnace problems. Air Master’s technician (his name was Walt) spent the time to sit and watch our furnace for over an hour troubleshooting the problem and then fixing it. We have always had great service with Air Masters, we highly recommend them.

Very well. They showed up within the time frame, and worked til done.

It was done professionally and quickly. Very satisfied with their service.

Excellent great honest company. I use them again in a heartbeat!!

Airmasters is a truly professional company. we are very satisfied and will continue to use them in the future.

This company never did work for us....They gave us an estimate for work to be done which was half again higher than any other estimate we received. We did not ever hire them and we can't get off their mailing list.

The guys were really great they showed up and got the work done and in the middle of the process we got a phone call that Jims mom was about to pass and we needed to leave right away. The guys did their best to get it done quickly. When we returned the company had sent us a very nice sympathy card. They send emails to remind us to change the filters etc. I would recommend this company 100 times. :)

Everything went as scheduled and explanations on how to get best performance.

Tech was very knowledgeable however this was second time with similar problem and was charged both times. Some areas were still under warranty. The work that was done was very good but a tendency to over charge was evident, so be careful.

Very professional and quality service. I highly recommend their company for all AC and Hvac services. When it comes time to replace my furnace I will be using Air Masters as my #1 go to.

overall went well except the technician didn't have the required replacement filter in stock on his truck

The technician was courteous, seemed well trained, kept me informed about everything he was doing.

Excellent, they arrived as scheduled and had the service completed in lea than an hour.

The tech was polite and knowledgeable. Scheduling was easy and prompt. Highly recommend.

Excellent. Professional, friendly, courteous, knowledgeable, efficient. The installers were amazing and their work was top notch!

Everything was done to our satisfaction.

They were great and I’d happily recommend them!