Air Masters Inc

I'd give them ZERO stars if I could. Their website says they service Jefferson County, Washington but they don't come to Jefferson County, Washington. I told them they should remove Jefferson County Washington from their website as this is false advertising. No telling what else they lie about.

The first technician determined the gas furnace is good and the air duct is the problem. After I checked the air ducts in my crawl space and found no problem, I called Air Masters on what I found and it sent service technician out again for free. This time the second tech said I have a plugged-up heat exchanger. I decided to replace the gas furnace instead and the problem fixed. So the only thing I know is my old furnace was bad.

Perfectly done with knowledgeable people ready to explain anything and everything to me.

Excellent! !!!!! They were very professional. Definitely knew what they were doing.

Everything went as scheduled and explanations on how to get best performance.

Excellent, they arrived as scheduled and had the service completed in lea than an hour.

Our repair experience was great with our technician. He went over the problem explaining exactly what sevice we needed and then completed the work in a timley manner. We will always call Air Masters first.

Very well. They showed up within the time frame, and worked til done.

The tech was polite and knowledgeable. Scheduling was easy and prompt. Highly recommend.

They sent a novice to repair a wall furnace. Never had worked on one, tore it apart, couldn't see prob. Said get a new one and left. Billed me $150.

It’s too long of a story, I tried talking to the company about my problem. But they weren’t interested in listening. I’d go elsewhere for service...

We received the typical sales pitch followed by incessant unsolicited emails. Their prices are not very competitive and their customer service not that good.

Quote was middle of the road compared to competition, i checked 5 total contractors, but got their best unit so decent value. Workers were quick and friendly. My downside with them was when we did the quote and install everything seemed fine, but a couple days later (well after electrical was done and certified) i was called and informed that they would need to remove some emergency coils and breaker switch because my power box couldn't handle it after all. I made a request for a refund for the parts i paid for and were now being taken. I got no immediate response, this was just before summer. When my free season inspection came around, from winter into spring, i again asked for a refund. The mechanic made a call and the filter as well as a new sensor switch ( switch was needed because the unit stopped working when the seasons changed for some reason) were free as compensation in lue of refund. Took a while but was satisfied. That mechanic was friendly and competent too. I love the unit they installed and would give them a second chance, but might get my own inspection before signing off for work completion and payment.

The technician was courteous, seemed well trained, kept me informed about everything he was doing.

overall went well except the technician didn't have the required replacement filter in stock on his truck

It was done in a very timely way. We like AirMasters.

Work was completed on time with a high standard of quality. I highly recommend!

They do a yearly inspection and filter cleaning of electric furnace and heat pump.n

Their service was quick, efficient and effective and less than I thought it would cost. We definitely recommend them to our friends.

It was done professionally and quickly. Very satisfied with their service.

Great job, very professional, cleaned up everything

Very professional and quality service. I highly recommend their company for all AC and Hvac services. When it comes time to replace my furnace I will be using Air Masters as my #1 go to.

Excellent. Professional, friendly, courteous, knowledgeable, efficient. The installers were amazing and their work was top notch!

They are great and timely on getting appointments made and done. We also like how with any issue or maintenance we always have the same technician!!

Tech was very knowledgeable however this was second time with similar problem and was charged both times. Some areas were still under warranty. The work that was done was very good but a tendency to over charge was evident, so be careful.