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About us
Family owned & operated. Additional E-mail - [email protected]. Additional address - PO Box 5522 Pasco, WA 99302. 161 Pilgrim Rd, Pasco Wa 99301..
Business highlights
Emergency services offered
16 years of experience
Services we offer
& move in/out., Residental, commerical, rentals
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.829 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 7% | ||
| 0% | ||
| 0% |
Showing 1-25 of 29 reviews
Sarah A.
Nov 2015
unknown
Response from N W Housecleaning
"Thank you So much for taking the time to write this review, we appreciate it very much. Thank you"
Kay K.
Oct 2015
unknown
Response from N W Housecleaning
"Thank you very much for taking the time to review us. we appreciate it very much."
Melinda D.
Sep 2015
unknown
Response from N W Housecleaning
"We appreciate very much your feedback. Thank you."
Eileen S.
Jun 2015
unknown
Response from N W Housecleaning
"Hi Dear there Might be a confusion I have your Name in my records and it Appears like it was cancelled two days after we scheduled this Appointment. I apologize if there has been any confusion , Could you please contact me at 509 582-7597 or [email protected]. Thank you"
Robert L.
Jun 2015
unknown
Response from N W Housecleaning
"Thank you for your Feedback, we always appreciate it. Thank you"
Barbara S.
Sep 2014
unknown
Response from N W Housecleaning
"Thanks a lot for your feedback we are very thankful for having you as our client. Anything we can do for you do not hesitate and let us know, Thank you."
Jacalee M.
Jun 2014
It went well, overall. They did arrive a bit late but that was OK. My only complaint was the charge was higher than quoted. The quality of work was very good and communication was excellent. We are scheduled for weekly cleaning.
Response from N W Housecleaning
"Thank you we appreciate the feedback, I am glad to hear that you liked the cleaning I am sorry about the $35.00 dollar charge but extra cleaning was required and in regards to being late i apologize but we gave you a window of when we were going to show up and we arrived towards the end of that time frame, and again thank you for the feedback and we will see you soon."
Karen P.
Apr 2014
unknown
Response from N W Housecleaning
"Thank you [Member Name] we appreciate very much your feedback."
Amy R.
Nov 2013
I LOVE coming home to a clean, fresh home! |
Response from N W Housecleaning
"[Member name removed], Always looking forward for your satisfaction, if you ever need something, please do not hesitate to let us know. I will love to help doing better work . Thanks a lot for taking the time to give us this review. Thank you."
Gordon B.
Sep 2013
We were impressed. They were very efficient and professional. The house stayed cleaner longer!
Response from N W Housecleaning
"Thanks a lot, we appreciate your feed back very much, please let us know if we can help you again. thank you!"
Anna P.
Aug 2013
The head cleaning woman will text you the day before she comes...they she will text if they are going to be late. I loved receiving the texts; it made it easy to communicate and fast.
She comes in with two or three other women. They each take on a specialized role--one vacuums everywhere, another works on bathrooms and the third starts on the kitchen.
They spent about 1 hour in our 1800 squarefoot home.
She comes in with two or three other women. They each take on a specialized role--one vacuums everywhere, another works on bathrooms and the third starts on the kitchen.
They spent about 1 hour in our 1800 squarefoot home.
Response from N W Housecleaning
"Hello [member name removed] I am so happy to hear from you Again, please do not hesitate to call us if you ever need us again. Thank You I apreciate your feedback a lot!"
Carol K.
Aug 2013
They have been cleaning for about two months. They clean twice a month and they do a fabulous job.
Response from N W Housecleaning
"Thank you (member name removed) for giving us your feedback, we are very happy since we are doing business with you. Again thanks for the feedback and for your references, we apreciate it very much! Be blessed."
Vicki S.
May 2013
I am going to be using Northwest cleaning again and on a more regular basis. I thought they did a very good job, considering that I hadn't had it deep cleaned in quite some time. Monica did tell me that they could accomplish more each time they cleaned and could pick up more things that needed being done because it wouldn't be like starting over each time. I have enjoyed working with her and am planning on continuing to do so. She told me right up front that the time would be between 2 and 3, knowing that I realized that it was dependent on the job prior to mine, so as far as I am concerned she wasn't late at all. She does deserve the 5 star rating in my opinion. They cleaned every room in my house, vacuumed the furniture, mopped the floors, cleaned the bathrooms, tub and shower, mirrors, etc. I realized that the gals didn't speak English, so I directed my questions and directions to Monica. She is who I hired and she takes responsibility for the people who work for her.
Response from N W Housecleaning
"Thank you so much [member name removed],I am so happy to heard that there are still people who value our work that way, Thanks a lot for thaking the time to give us this feed back. And please let us know if you ever need anything."
Pattie B.
May 2013
When I went to check on the cleaning progress, they were busy,but Monica wanted to know if I wanted the blinds cleaned? At this point I looked at them, looked at her and said to her "They look pretty filthy to me." She said they would take a long time to clean and all she had was Windex. At that time I looked in their cleaning box and all they had was Windex and Comet. Tell me they were prepared to clean a house professionally/ and or with eco-friendly products. I mentioned that I wanted the grout cleaned and the one girl didn't speak English and said ya Monica. I left Gel Gloss out for the marble counter tops and sinks ,spa tub etc. and the fixtures. They used Comet!!!! Monica asked me if I wanted the closets vacumned out in the rooms! I feel as though We were taken to the the cleaners ( literally) by all the A ratings on Angies List. This group of girls had no business representing themselves as professional cleaners What I could teach them with 11.5 and 2.5 water,Mr Eraser and a toothbrush would be a miracle....
Response from N W Housecleaning
"Hello [member name removed], Thank you for your feed back.. in regards with the issues that you had with nw house cleaning, I will like to clarify first in regards to the punctuality I gave you an arrival window of one hour which i arrived in that time frame window I also called the contact number that you provided to let you know that we were on our way, in regards to the material that we use to clean is a lot more than just windows cleaning, and also wherever language that the workers speak does not effect the cleaning service provided, I am always there so you could have communicated with me, I wish that you would have told me of any issues so that they could have been taken care of, and again thank you for taking your time to provide of with your feed back."
Connie B.
May 2013
They arrive on time, come prepared to work and work hard each time they come to clean. I am pleased with their thoroughness.
Response from N W Housecleaning
"Hello [member name removed], Thank you so much for taking the time to give us this review, you do not know how much i appreciate this, always will be my pleasure to do business with you, and again thank you,"
Brooke T.
May 2013
I use NW Housecleaning on a every two week cleaning cycle since last year. They are awesome! They do a great job at an extremely reasonable price. I often need to reschedule my cleaning and they are always quick to respond to my request and are super flexible.
Response from N W Housecleaning
"Thank you [member name removed], is always a pleasure to work with people like you, you do not know how much i appreciate that you take a time to give us this review. again thank you."
Jo S.
Mar 2013
on time. Went right to work. Did a good job.
Response from N W Housecleaning
"Thank you , will always be a pleasure to serve you again! I so much appreciate for gibing us this review, an again thanks a lot!"
Seema V.
Dec 2012
I will recommend Monica and her team to
anyone. I prefer this company over Merry Maids.Response from N W Housecleaning
"Thanks a lot, I feel very happy and blessed when i heard good reviews about our company, thank you for all you have done for us, we will always keep doing our best for your satisfaction, thanks a lot :) Happy Holidays!!!"
Oran D.
Nov 2012
We were very pleased. Because of allergies to certain products, we asked the service to use the cleaning products we supplied, which they did.
Carol F.
Jun 2012
Overall I found the company to be professional and prompt and did what they said they would do.
Barbara H.
May 2012
That Wednesday arrived, and at 3:40pm, she had not arrived and I had not heard from her, so I called her (hoping that her office phone and cell phone were the same). She answered, and she almost acted surprised to hear from me, but she indicated that she was lost, had lost my phone number, and needed directions because her GPS was not getting her to the correct address. I gave her directions and she arrived in about 15 or 20 minutes. I showed her the Gel Gloss that I wanted her to use on the cultured marble shower, but she was clearly unfamiliar with it because she asked me, "Don't you want me to the shower first?" So I explained its use, and she and her assistant, Petra, went to work.
To be honest, they a REALLY fine job on the house and were done in a couple of hours. I wrote a check to her and asked if she could come every other week, and she said yes. I asked what days she could come (since my understanding was that the initial cleaning on Wednesday afternoon was a temporary thing), and she said she would get back with me via e-mail so she could check her schedule. I had gotten a key out to give her, but she was out the door before I got back into the kitchen and realized that I had not passed it on to her. I was sort of surprised that she did not ask for it, but I figured that I could tell her I would leave it for her under the front door mat when she e-mailed me. Except that she didn't e-mail me until May 11 (recall that she cleaned on April 18)!! She said she "lost" my e-mail and finally found it. (So what about my phone number?? Hard to lose a phone number on a cell phone!)
Lack of dependability and honesty is why we terminated our last housekeeping service, and this experience pretty much told me that we were likely to be in for a similar experience.with NW Housecleaning. We ended up hiring another housekeeping service (Coka Swanson's - more expensive, but dependable and professional).
To be honest, they a REALLY fine job on the house and were done in a couple of hours. I wrote a check to her and asked if she could come every other week, and she said yes. I asked what days she could come (since my understanding was that the initial cleaning on Wednesday afternoon was a temporary thing), and she said she would get back with me via e-mail so she could check her schedule. I had gotten a key out to give her, but she was out the door before I got back into the kitchen and realized that I had not passed it on to her. I was sort of surprised that she did not ask for it, but I figured that I could tell her I would leave it for her under the front door mat when she e-mailed me. Except that she didn't e-mail me until May 11 (recall that she cleaned on April 18)!! She said she "lost" my e-mail and finally found it. (So what about my phone number?? Hard to lose a phone number on a cell phone!)
Lack of dependability and honesty is why we terminated our last housekeeping service, and this experience pretty much told me that we were likely to be in for a similar experience.with NW Housecleaning. We ended up hiring another housekeeping service (Coka Swanson's - more expensive, but dependable and professional).
MARY F.
Apr 2012
After another company cancelled on me at the last minute Monica came with very little notice. Because they worked me into their schedule on the date I needed they were here until 7p.m.. They definately went the extra mile. They did a fantastic job and I am looking forward to having them come on a regular basis.
Jill C.
Apr 2012
Very quick response to come and give the bid. She started cleaning in two weeks. It is lovely to come home to a clean home!! No more dog hair!! There has been the need for a few reminders of our needs, but things are all in all great.
Sharon H.
Nov 2011
.They appear promptly and prepared with all of their equipment. They are thorough, friendly and professional. I recommend them highly.
Linda R.
Aug 2011
I found NW Housecleaning on Angie's List, but I had to go back home to California. My aunt contacted her, met her at the house, and was happy with the job.
Licensing
State Contractor License Requirements
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FAQ
N W Housecleaning is currently rated 4.8 overall out of 5.
Yes, N W Housecleaning offers free project estimates.
No, N W Housecleaning does not offer eco-friendly accreditations.
No, N W Housecleaning does not offer a senior discount.
Yes, N W Housecleaning offers emergency services.
No, N W Housecleaning does not offer warranties.