White Knight Plumbing

Everything came together perfectly. They showed up promptly on schedule, went down into my crawl space and installed the gas piping, ran the piping to the outside wall, and installed the gas **** where I wanted it. I connected the barbecue to it and it worked great.

I made the call and on the day of my appointment I had something to come up and wasn't able to be at home at the appointed time, so instead of rescheduling, I was asked if I could wait since a customer near me was getting serviced done and once finished, the guys could swing by and take care of my problem. I said yes. They showed up and the only thing that I didn't care too much for was they didn't where protection on their footwear while walking through my home. It wasn't raining that day, so I didn't make too much of a fuss about it, but I think it would have been nice. I don't know if they didn't have any more left from the homes they went to, but it would have been nice to have. Other than that, all went well, they asked the right questions and let me know what was going on and followed up the next day.

Office staff , responsiveness excellent. Quick assessment of issue and response by plumber. On arrival assessment was inadequate. Quickly used auger to clean toilet. This did not solve problem. The plumber stated there was debris in water flush tubing from being an old toilet. The toilet in 7 years old? I was then informed I needed a new toilet. Charged $ 185.18. I inspected the toilet after they left and the debris toilet paper and poop probably caused by our plunging. I then got a semi rigid tube and cleaned tube myself. This solved the problem. An expensive plumbing lesson.

very professional,on time,and quality work.

Took a while to get here due to parts not in stock and then long time to receive ordered parts and come out to replace.

They're very good! 

It had leaked for a long time until it flowed into our carpet. We were finally able to track it down and they were out in a short amount of time. The price was very reasonable for what they did. 

They did a very good job.

unknown

I build 4 single family homes in Tumwater WA.  After interviewing a number of plumbers, I choose WHITE KNIGHT PLUMBING.  The owner Chris, was personable and had a professional presentation.  His bid was mid range compared to the other companies.  The company has adequate and professional equipment.  There was a failure of the water feed line to one of the upstairs bathroom faucet.  This resulted in the loss of a large section of the ceiling below and other related damages, totaling nearly $6,000.00.  15 days later the same type of failure occurred in a second upstairs bathroom resulting in approximately $7,000.00 in damage.  These failures occurred due to over tightening of the water line to faucets.  Recently one of the 12 TOTO brand (TOTO is a high quality fixture) toilet tank cracked at the bolts, again due to over tightening.  It is clear that WHITE KNIGHT PLUMBING is willing to hire installers with inadequate experience.  I have been in this business in 4 different States over a period of 35 years.  I have never experienced even one failure if significance in a newly constructed building.  This company has and continues to cost me time, anxiety, and money well beyond the contract price.  At the time of the first failure and resulting damage, I did not submit a review as I know such a review can do harm to ones business.  However, due to the number of serious failures I feel obligated to the community, as a whole, to do my part in warning others.

unknown

I built 4 single family homes in Tumwater WA. After interviewing a number of plumbers I choose White Knight Plumbing. The owner Chris, was personable and had a professional presentation. His bid was mid range compared to the other companies. The company has adequate and professional equipment. There was a failure of the water feed line to one of the upstairs bathroom faucets. This resulted in the loss of a large section of ceiling below and other related damages. Totaling nearly $6,000.00. 15 days later the same type of failure occurred in a second upstairs bathroom resulting in approximately $7,000.00 in damage. These failures occurred due to over tightening of the water line to the faucets. Recently one of the 12 TOTO brand (Toto is a high quality fixture) toilet tank cracked at the bolts, again due to overtightening. It is clear that WHITE KNIGHT PLUMBING is willing to hire installers with inadequate experience. I have been in this business in 4 different States over a period of 35 years. I have never experienced even one plumbing failure of significance in a newly constructed building. This company has and continues to cost me time, anxiety, and money well beyond the contracted price. At the time of the first failure and resulting damage I did not submit this review as I know such a review can do harm to ones in business. However, due to the number of serious failures I feel obligated to the community as a whole to do my part in warning others.

Very knowledgeable and professional.  Repaired work done by previous plumber.

Arrived within one hour window and completed work as expected.

We called them because the tub/shower in the master bedroom was leaking, but we didn't know where the  leak was. We also wanted a new toilet and  new fixtures for two bathtub/showers and two bathroom sinks.
Jay came out to give us an estimate.  He  said the leak was from the drain and he said we MIGHT be able to stop[ the leak by unscrewing the metal drain from the drain pipe and replacing it (I don't know proper terminology);.  I said I could give that a try myself.  He said I could go out and select fixtures at the place where White Knight gets stuff at lower cost, which I did.   
I bought the parts to try to fix the leak myself and installed them - - but it still leaked.  Jay visited again, disassembled the drain, and discovered that the fiberglass of the tub had degraded, which was why I couldn't get it to seal correctly.  He said we COULD hire a fiberglass repair person to try to fix it, but he couldn't predict whether or not that would work.  I said we'd replace the tub shower.
They picked up everything at their supplier and installed everything.  They did an excellent job, were professional in every way, and completed the work on schedule.  The original estimate was "about $3300" and the final bill was $2880, including parts and labor.
I can't think of anything to complain or nit-pick about them or their work.  I will call them again if I need plumbing work done in the future.

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UPDATE: What an amazing company! After writing this review, the owner called me to get more information and apologize for the misunderstanding and miscommunications. He said he would send me a check in the mail for the amount I would have saved, $27. Today, I received not only the check but a $10 Starbucks gift card! Thank you so much!

Everything was fine with the job up until the very end. The plumber showed up on time. It took a while to get the clog cleared as it was very stubborn. I had been working to clear it for 4 days. I was so grateful they could come out the day after I called. 
Plumber worked without saying a word and when he asked me for payment I asked if there was a discount for military or Angie's List members. He said "Yea. There's a 10% discount if you mention it to me before I write it up." Seriously?? My response was "You are going to make me pay an extra $27 dollars because I forgot to mention it to you?" He says "No. You wouldn't have only saved $24 dollars because we don't discount the tax." He refused to change the invoice and I paid to get him out of my house. 
I was pleased with the work but extremely irritated by the attitude.

unknown

Was on-time, professional, fast and efficient. Did not alarm me by suggesting other expensive plumbing repairs that I cannot afford right now.  Very reasonable price. 

Came out removed in one piece luckily and installed new.

unknown

unknown

First of all, these guys are very responsive and have wonderful customer service. I called them a couple months ago for a quick repair on a gas water heater in a rental house and their team went for a quick fix and didn't charge me a dime! Of course, since the water heater is now going on 30 years old they recommended a replacement, but they didn't charge anything for the quick trip. Needless to say, this is the type of service that will have their phone ringing when at length I decide to install a new water heater.
On this one (another rental unit), I called late in the evening when I found out about the leak and, despite being after hours, the call was answered and we were able to put in a plan of action right then and there. The water heater was replaced by noon the next day. They are willing to work out communication with the tenants on appointment times, a huge plus for a landlord.
There is a small price difference for gas versus electric water heater: I think their quote was $1299+tax for gas and $995+tax for electric.

Service was provided as requested, on time and professionally done. The 2 man crew were friendly and explained what needed to be done and worked to complete the job even though it was a bit more difficult than anticipated. Will use them again.

The company was on time, friendly and professional. They did a great job.