United Roofing Solutions, Inc.

"Hello Mary, We appreciate you expressing your concerns and/or experiences with our company. It is important to us to know so we can make improvements where needed along the way. We also feel it is important for consumers to hear from both parties to make an informed decision. In reference to the time frame, this is what we have on file. You requested a bid from us on 3/26/21 and we made accommodations to come out that same day to do the estimate. We emailed the estimate to you the following business day on 3/29/21. On 4/14/21 you contacted us to move forward with your proposal. That day we emailed you all the documents we needed to be signed along with other items in need. We informed you at that time we were currently booking about 8 plus weeks out depending on the weather. We received your color selection on 5/10/21. We contacted you on 6/15/21 and 6/16/21 requesting your signed documents because we hadn't received them yet and we were trying to get your job on the schedule. We eventually received the documents on 6/21/21. We emailed you on 6/30/21 to get your work scheduled for 7/7/21. Unfortunately, the job we were working on the day before yours (job waiting in line just like yours, not given priority) ran into the next day due to unforeseen circumstances. This is when we contacted you to inform you that we had to push your job out to 7/9/21 our next available day. We understand it's not ideal when a job is rescheduled and we try everything in our power to avoid that but unfortunately things come up out of our control that can cause these last-minute scheduling changes. Customer service, transparency, and communication are very important to us. We apologize if you ever felt our staff did not provide that level of service to you and will be sure to address that accordingly. We thank you for contacting us to let us know about the missed items during clean-up and final walk-through from the crew. This is why we typically try and do final quality control checks to make sure anything like this gets addressed. We are glad to hear that Don came out the same day you contacted us and addressed these items during his final inspection. It is important to us that you are satisfied with the final work that was completed. We hope that the above explanation will bring a better understanding to your concerns, and change both your and your neighbor perspectives of United Roofing Solutions. In the end, customer satisfaction and quality workmanship are our number one priority."