Smart Energy Today Inc

Trust has been broken by nearly everyone I have talked to at Smart Energy Today/Lumio. It has been over EIGHT months now since my first signing with your sales representative, Josh Miller. Summer has come and gone, and we STILL have no working solar panels with zero communication from anyone in your organization on when this will be completed. The absolute TERRIBLE experience we've had was as follows: 4/14: Spoke with Josh Miller. We were told if we signed that night, we would be given 3 months worth of payments. Signed that night. 4/15: Welcome email received from Smart Energy Today with timeline saying target 6-8 weeks from finance approval with picture showing maximum timeline of 12 weeks, which would have been 7/15. 5/10: Got an email requesting for documentation with my name on the property. House is under my husband's name, so we needed to add his name to the loan. 5/24: Signed new documents with my husband's name on it. New maximum timeline should have been 8/24. 6/22: Solar panel was installed roughly around this time. After the install, I got a physical copy of a timeline showing a timeline maximum of 84 days plus one step that had a variable date range. New maximum timeline should have been roughly 9/22 without knowing what the variable timeline is. This was the final update to the timeline I got, so as far as we are concerned, this should have been the target date. 6/23: Inspection was supposed to happen in the morning. Waited until 1 in the afternoon with no one showing up and no word on when the inspector would be coming, we needed to reschedule due to work. I was told someone would call me back to reschedule, but no one ever did. I had to reach back out to Josh for help to get the inspection rescheduled. 7/2: Got letter from Service Finance Company that our first payment is due 7/28. We asked Josh about this since only the solar panels were installed, but our main panel which needed to be replaced due to age was not installed yet and was rolled into the loan. Josh acknowledged that this seemed odd and would look into it. 7/21: We got our first bill from Service Finance Company. Sent to Josh again, he said he'd look into it.8/16: Main panel replacement occurred. On the same day, we got a call from Service Finance Company that we are 19 days overdue and will be going into collections soon. Reached out to Josh again about this, and Josh promised he'd pay for the late fee. 8/18: Finally got a gift card from Lumio with the first three months of payments that Josh promised us. Since we had to resign the loan for a new amount since the main panel was rolled into the loan, the gift card was for 3 months based on the old amount, not the new amount, and it did not include the late fee that Josh promised. Was told I would get an additional gift card for the remainder by a representative who called me to confirm I got the gift card. 8/19: Got a survey from Lumio about the solar panel install. I took the survey and fully explained the horrible experience I had up until that point. The survey asked if I would like someone to contact me, and I said yes. To this day, no one has contacted me. 9/2: City of Seattle came to inspect expecting a Lumio representative to be present, but there was no Lumio representative. Josh said that no Lumio representative should be onsite. Via email, Jennifer said a Lumio representative should have been onsite. I told Jennifer Josh said this wasn't necessary, and Jennifer said there should have been. Rescheduled inspection. 9/13: Got a text from Jennifer saying I needed to schedule an inspection again, which made me think the previous inspection scheduled on 9/2 did not occur (error on her part). 9/17: Texted Josh asking for a follow up on the gift card. Zero acknowledgement. 10/12: Texted Josh again about the gift card. Josh texted me an email screenshot Alexa Gamble sent to Rachel, AJ, Catherine, and 7 other people for follow up. 10/20: Text from Ivie to schedule final electrical inspection for 10/27. I texted back requesting for 10/28, but didn't hear anything back from her. 10/28: No one shows up. 10/31: Text from Ivie saying that the technician had an emergency and her text to me never went through, now the final electrical inspection is scheduled for 11/10.11/4: Texted Josh about the gift card. Zero response. 11/10: Lumio inspection with Seattle City Light. Was told additional work needed to be done. It has been two weeks, and I have heard nothing back from anyone about when that would be scheduled or take place. This only includes the correspondence I've had in writing with your organization. This does not include the countless phone calls I have made to follow up with your inability to provide clear communication and follow through. In writing this and reliving the experience I had with your company, I am completely astounded by your organization's inability to follow up your customers. It's not just one or two, but multiple people who have dropped the ball with communication with us.

Installed without approval. Did not notify HOA, now I’m getting letters. Trash left in yard. Installation location not per conversation, reason why I’m getting letters. Electrical not done well

The company representative was punctual for his appointment, and was attentive to our questions and did what he could to make the purchase more affordable.

We are still in the process, but so far so great!

The two employees were prompt and professional. They worked efficiently and left everything clean. The lead employee used my cellphone to take a quick video of the attic once they had finished so we could see the results. We were very pleased with the service.

Poor customer service after installation. Make sure to do your research before doing any business with Smart Energy Today, Inc.

Very quick service. Always on time and quick to respond. Did an excellent job.

unknown

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They came out when they said they would and they had it finished within the day. You could tell a difference right away in the temperature of the house. We were also looking into solar panels, so we will be in touch with them still about that.

Seemed to go well. First year's Difference in usage was 467 KW. It will take a long time to regain the investment.

The crew was spot on time.  They all worked so hard in the heat.  They were great, friendly and professional.

They did a wonderful job. Very happy with their service. They came out today and took care of everything within an hour. Cleaned everything up. Very polite people. Very good service.

The installers showed up Sunday afternoon, and finished in the evening as per planned. We were the last home of the day, and they were cheerful, still when they cleaned up all their pieces and left around 7pm.

Went well, finished sooner than expected. Had not looked at an outside cable which we felt was too obtrusive..
Called The Rep who immediately contacted the installers who were enroute to another site.
Within an hour the installers had returned and corrected the problem before I had even noticed that they
.had returned
I was very impressed by the professionalism that they exhibited

First off, the sales people were to the point and true to their word, on time, efficient. Those who came to do the work were very respectful of my property. They were quick, efficient and left my house cleaner than when they walked in! They brought their own vacuum! They were very polite. They showed up on time for each appointment I had. From the person selling to their service people. The product itself - we have noticed a remarkable difference in how cool it has kept our house because it's Summer. I would definantly recommend them to others!

Installing only the additional blown-in insulation and NOT the Sol-Blanket in the attic area would have produced much better results and saved thousands of dollars.

Smart Energy Today specified that their Sol-Blanket has an R rating of R-16.  It actually is only rated as R-6 for the attic areas and R-16 in the crawl space area due to the direction of the heat flow. 

The installers were very professional, nice to work with, and cleaned up nicely. 

However, when I lifted up the Sol-Blanket in the attic area a few days later I found that the pre-existing blown-in 10-inches (R-30) insulation and the added blown-in 4.3 inches (R-14) of insulation were now less than 8-inches (R-24) in numerous locations.   It was obvious that there were less than 14.3-inches (R-43) of blown-in insulation in vast majority of the attic area.

I contacted Smart Energy Today and provided them with pictures of the attic area with several locations where the blown-in insulation was now BELOW the top of the 7-1/2 inch wide ceiling joists.   They were quick to response and made arrangements to come back and correct any deficiencies.

When Smart Energy Today workers returned they removed the Sol-Blanket insulation to allow for the addition of more blown-in insulation.  This time they installed markers at my request that indicated the depth at which the blown-in insulation would be added to provide a total of at least 14.3 inches (R-43).   I observed the blown-in operation and they actually blew in a couple of extra bags of insulation into the attic.

The Sol-Blanket insulation was re-installed on top of the new blown-in insulation for an expected net of R-49 (14.3 inches [R-43] blown-in and Sol-Blanket [R-6]).  It was during this process that I learned how the previous blown-in insulation became compressed from 14.3 inches to less than 7 inches in numerous locations.

The instillation of the Sol-Blanket necessitates that workers travel several times back and forth stepping on the ceiling joists to position each 12-15 foot long and 4 foot wide pieces of material on top of the blown-in insulation.  Workers used their feet to clear away the blown-in insulation that they had just installed to locate the ceiling joists.  Workers use the ceiling joists to step on, stand on, and support themselves on their hands and knees while installing and adjusting the Sol-Blanket material.  These activities create a 1 to 3 foot wide pathway of compressed blown-in insulation for each 4-foot wide row of Sol-Blanket material. The workers did their best to try to re-fluff up the insulation, but once it has been compressed it is never going to be the same again.  Compressed insulation results in reduced R-values.

The final results were that the blown-in insulation thickness (R-values) were reduced as the workers installed the Sol-Blankets from the outer edges of the structure to the center attic access point.  There is now approximately 10 to 12 inches (R-30/36) of blown-in insulation in the middle of the attic area when they completed the Sol-Blanket installation - approximately the same or a bit more than the amount of blown-in insulation that was in the attic to begin with. 

unknown

The Sol Blanket is working amazingly. It has dramatically decreased the temperature in our garage, by about 30 degrees! We went to a dinner with Smart Energy Today, and they were very professional and knowledgeable while explaining their products. They were not a very pressure sales team, and took the time to answer all of my questions. Their delivery guys were great! I would recommend Smart Energy Today and Sol Blanket to anyone looking to do any type of insulation work in their home!

The company was very professional from start to finish. They
invited us to a very nice free dinner at Anthony's home port in Olympia where
we learned about the company and some of the services they offered. We then
scheduled an in home appointment with the presenter where he came to our house
and looked at our attic/crawl space and evaluated our current insulation and R
Value rating. We decided to purchase the Sol-Blanket Insulation and a
Solar attic fan. 4 company installers
showed up 2 days later on time and did a great job installing the products.
Since the products, we have noticed that our home was much cooler for the
remaining of the summer. Our upstairs would get so hot we sometimes would sleep
in the basement. The sol-blanket and fan made the temperature comfortable upstairs for
the rest of the summer. This winter has been great as well. Our upstairs was
always much colder then the rest of the house no matter how much the heater
ran. We have noticed that our heater cycles less now, our bill has gone down 14-22% and
this was the first winter season that we didn't have to use a space heater in our
master bedroom. Smart Energy Today was great in every way for us!
Because of our first experience we had them back out to our home last week for phase 2, to install the Sol-Blanket in our crawl space, Once again, a 4 man crew showed up and worked diligently till the job was complete. Great experience and greet products.