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New Era Remodeling & Repairs, LLC

About us

New Era Remodeling & Repairs, LLC is a family owned and operated and was founded by David Sabet in 2008 . David has been in home remodeling and home repair business as well as in construction and environmental engineering business since 1987. We are proud to celebrate our 12th year of offering home remodeling and repairs in our service areas. From the first day, our vision has been to provide our customers with highest quality work at lowest possible price. This has helped us to grow from a small local service provider to a well-known company within our service areas. We also owe our long history of success to our loyal customers and clients who value the services we provide. We do business with dignity, integrity, and honesty. Reviews left by our former and current customers on the internet at various websites such as www.SuperPages.com, www.YP.com, www.AngiesList.com, www.Yelp.com, www.Google.com, www.Yahoo.com, and other places are testimonies to our excellent reputation in quality work and customer satisfaction. Quality Service, Affordable Fees, and Written Guarantees: We are a professional home repair and remodeling - handyman service company. At most affordable fees, we provide high quality services which include, but not limited to the following: Handyman services; Home Remodeling; Home Improvement; Tiling; Bathroom Remodeling; Kitchen Remodeling; Interior Painting; Exterior Painting; Sheetrock Repair; Home repairs; Electrical; Plumbing; Painting; Roofing & Roof Repairs; Termite Damage Repair; Chandelier Cleaning; Power Washing; Landscaping; Landscaping Maintenance; Tree Trimming; Tree Services; Interior Lighting; Exterior Lighting; House Repairs; Hardwood Flooring; Pressure Washing; Electrical Wiring; and a lot more. We will give you written estimates and a written GUARANTEE for our workmanship! Please contact us for an estimate at 360-706-9097 OR visit us at www.NewEraRemodeling.com.

Business highlights

Emergency services offered
17 years of experience

Services we offer

Bath Remodel, Chandelier Cleaning, Door Installation, Fence Repairs, Fencing, Flooring, Handyman - Remodeling, Home Repair, Kitchen Remodel, Landscape Lighting, Landscaping, Painting, Power Washing, Renovation, Roof Repairs, Roofing, Sheetrock Repair, Termite Damage Repair, Tiling, Tree Trimming, Wiring, and a lot more.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Reviews
4.416 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
6%
3
0%
2
0%
1
13%
Showing 1-16 of 16 reviews
Jasen M.
Aug 2020
5.0
Yes, I recommend this pro
$10,000
David came over promptly and on time to bid on the bathroom job. Everything was discussed with me prior to work performed and explained on his contract. We did run into a few obsticales along the way with unforeseen and unexpected building issues, but David, with his experience, suggested other options to rectify the issues which worked out great and in the end, the bathroom turned out as planned. I have worked with other contractors who are there just to get the job done and move on, but it was clear to me David is methodical in his planning on any given task and freely gives his opinion on suggesting the best way of getting a task done so there is little chance for future issues. Finding a contractor to stand behind their work is difficult, but it was proven to me that David is one that is punctual, does the job right and guarantees his work. We look forward to using him again on future projects.

Craig C.
Oct 2016
5.0
Yes, I recommend this pro
$800
Great. We will definitely use him again. He is kind, professional, and reasonably prices.
Response from New Era Remodeling & Repairs, LLC
"Thanks for the great review. It was a pleasure serving you all. Best, David"

James D.
Apr 2016
5.0
Yes, I recommend this pro
$12,500
Professional job, done on time with a competitive cost.  Remodeled kitchen and bath for me.
Response from New Era Remodeling & Repairs, LLC
"Thanks [Member Name Removed] for the great review. Please remember that you have 1-year guarantee for the work we did for you. Thanks again, David"

Lisa G.
Sep 2015
1.0
He was supposed to come back to finish, and he walked off the job, he installed the cabinet wrong; he aligned it up with the lower shelf instead of the ceiling so he had to fix that. After we discussed that the lower shelf was to be used for laundry supplies. He didn't listen as to why I took out the florescent light and added halogen for cabinet clearance for the ceiling install, I feel that was an over sight on his part. He was blaming it on the unevenness of the walls. He should have accounted for some unevenness. Now I have an unfinished job. Before the job was even started he emailed me and told me, he had lost my worksheet. I went with him even though he was more expensive because he came the same day, and was eager to do the job. I have to buy more wood & he also took a quart of paint & I have to order more filler. I also have a cabinet door loose, I do not know if they broke it. He installed one cabinet correctly & the other cabinet incorrectly & I will have to have someone else come out & repair it.
Response from New Era Remodeling & Repairs, LLC
"We always do our best to serve our customers well. We thrive on our reputation as it is a major source of free advertising for us. We have more than 300 excellent reviews online at places such as Google.com, SuperPages.com, YP.com, CitySearch.com, Yahoo.com, etc. These reviews are testimonial to how well we have served our customers. Sometimes, we encounter customers who are unfair, unreasonable, and difficult to deal with. We always make an attempt to remedy the difficult situation and often we succeed to satisfy the needs of these types of difficult customers. In this project, the customer failed to clearly describe her needs and continued to be rude and out of control during the project. We decided to walk out of the job as our efforts to satisfy her unreasonable needs failed repeatedly. We wish her well with completing her project."

Toni W.
Jul 2014
5.0
Yes, I recommend this pro
$225
Beyond excellent. I have engaged David on numerous occasions since I
moved to Plano, TX one year ago. He is meticulous in his work, adding
his own ingenuity and creativity to something as mundane as installing
an outdoor fan. David evaluated the soaker hose and sprinkler system
and repaired all sprinkler heads and hoses where needed. David's first
approach is to 'fix' something instead of trashing it and buying new.
I am engaging David soon to repair and stain my fence.
David's pricing is competitive with other companies in the area.
Response from New Era Remodeling & Repairs, LLC
"Thanks [Member Name Removed]. We appreciate your continued support and excellent review. Best wishes, David"

Gina A.
Mar 2014
5.0
Yes, I recommend this pro
$7,000
Excellent. Period. Mr. Sabet is a professional. He knows what he is doing and does it properly. He takes great pride in doing things correctly. He showed up on time, worked extremely hard, tried to save us money where possible, cleaned up after himself daily and left our home spotless when he completed the work. He did the little extras that he didnt have to do as well. We are planning to hire him to come rebuild a gate which was poorly constructed and is coming apart. I need it done right.
 I highly recommend him.
Response from New Era Remodeling & Repairs, LLC
"I certainly enjoyed working with you all and thanks for taking the time to write a great review. Best, David"

Janet M.
Feb 2014
5.0
Yes, I recommend this pro
$250
David was quick to respond when I needed this repair done quickly. Another provider that was contacted gave a quote for $250, but it  would have been for just pulling and resetting the toilet.  That wouldn't cover any troubleshooting or parts.  David's prices are definitely reasonable. I have used him for other projects in the past, and I'll continue to call him in the future.
Response from New Era Remodeling & Repairs, LLC
"Thanks [Member Name Removed] for the great review. It was a pleasure working with you. Happy days, David"

Erica L.
Nov 2013
1.0
$875
We contracted with David Sabet of New Era to caulk/paint our new patio door, both sides, and to replace/paint some siding. The quality of their workmanship is unacceptable. The exterior paint job was extremely messy, with the paint slopped onto the metal window trim and not cleaned up. David's resolution was to paint OVER the metal trim, which looks even worse. His response to our complaint about the paint streaks, poor coverage and clumps on our brand new door was to fix it ourselves!

AFTER he finished painting, he claimed that the unsightly results were due to the oil-based paint that we had provided him and that we had exhausted our budget, therefore he would not be helping us fix his mess.

New Era's contract provides a one-year workmanship guarantee and states: "If you ever find any problems related to the work done for you during the guarantee period listed above, we will gladly fix the problems free of charge!" Yet when we asked him to help us, he flatly refused. He claimed we were supposed to have provided him with latex paint, not oil-based, but this was NOT stipulated in his contract nor mentioned when we gave him the paint. We provided the same trim/door paint that had recently been used during other home improvements with excellent results (by another painter).

In addition, we asked him prior to the scheduled work to bring wood putty to fill in the nail indentions on the door trim. He didn't do this and later said the putty would have required a day to dry so that step didn't fit into the schedule.

We have many photos of the issues described here, plus written documentation of all communication on both sides.

David's email response to our complaint contained a list of excuses about his poor paint job -- the heat of the sun, the type of paint, the need for an additional trip to get a different brush and paint thinner, etc. Yet he had been to our home, evaluated the door and its location, never requested a particular type of paint -- and perhaps most important, NEVER communicated any of these concerns before or even as he was working.

Our full contract with New Era included one other job -- installation of kitchen cabinetry hardware, which was completed first. When our door delivery was delayed slightly by the manufacturer, we contacted David to see if it would be more convenient for him to do all the work at the same time rather than make separate trips, but he chose instead to schedule the jobs separately. We have the email where he made this choice himself, yet after the botched paint job he claimed that the "extra" trip was a factor in our budget being exhausted.

Because New Era came to us as a referral and David installed the hardware to our satisfaction, we went ahead and paid him in full prior to the painting work. We are first-time homeowners and have certainly learned a lesson there, but it is a shame that he would take advantage of that.

We now have a brand new door that is an embarrassment. New Era has ruined our investment. When David refused to correct his mistakes, we asked if he would at least sand the paint off the door for us. He refused. We then requested a partial refund so we could get someone else to help us fix it, but he continued to ignore us.

We have been articulate, reasonable and professional in our communication, while David has been rude and sarcastic. Based on his response to a previous BBB complaint, we realize he may have blocked our email and might "diagnose" us as "mentally ill" (as he did with someone who previously complained about his work), but it would be very difficult for him to factually refute our photographic and written documentation (including the words that he himself wrote and emailed).

We emailed him three times after he ended his work on the project and left him one telephone message, but he certainly cannot claim we have harassed him as he did with the previous BBB complainant. It will be interesting to see how he can twist these documented facts in his favor.

NOTE: The above represents our original Better Business Bureau complaint regarding New Era. For a more complete picture of the company's (delayed) response, as well as our rebuttal to it and the BBB's closing comment ("The business failed to resolve the complaint issues"), you can copy and paste the link below:

http://www.bbb.org/dallas/business-reviews/remodeling-services/new-era-remodeling-and-repairs-in-plano-tx-90309632/complaints#breakdown

SUMMARY: If you ask New Era Remodeling to uphold its written workmanship warranty and simply fix what they have done poorly (in our case, literally ruining the appearance of a brand new door as well as the solar panel casings around exterior windows), you will be ignored. If you persist, you will be told you have OCD and that the guarantee does not apply to you because you are "picky." Despite extensive written and photographic documentation of his unacceptable work, the owner maintains that we should be pleased and says that anything we don't like is OUR fault, and we should rectify it ourselves. We would be happy to share all documentation with anyone who cares to review it. Let the buyer beware: If you care about the appearance of your home and do not appreciate being "diagnosed" with a mental disorder by a handyman, you might want to keep looking!

Response from New Era Remodeling & Repairs, LLC
"I have been in remodeling and handyman business for the last 30+ years and have successfully painted hundreds of houses. I'm professional and accurate in what I do and the hundreds of excellent reviews I have from my customers in various places on the internet is the proof of my professional ability. Since we serve the general public, we sometimes encounter people who are not easy to deal with and very difficult to please. I made an attempt to satisfy this customer's concern when she complained about a very small painting job that we had done on her patio wall. Once I repainted it for her, she claimed that it was even worse than before I repainted it. Later, she complained about a patio door that I had painted for her. I figured it was a waste of time to go back and repaint it because I knew she would still complain about the quality of work. We thrive on our reputation and count on repeated business from our customers and the people they refer to us. We do our best to serve our customers well, but sometimes it is impossible to satisfy the people who are unreasonably picky and unfair."

Toni W.
Aug 2013
5.0
Yes, I recommend this pro
$189
I called David the morning of Aug. 16.  I explained that the coil on my garage door snapped and the door would not open.  He said he would have a garage door handyman (Charles) call me as soon as possible.  David then called back 20 minutes later to give me a status.  Charles had 2 jobs before me but would be able to fix it that day.  Charles called within an hour to let me know he would be over in an hour and a half.  He arrived on time, fixed the door in approximately 45 minute.  He also tuned the both garage doors.  I was very happy to get my door fixed the same day it broke.  Thank you David and Charles.  I will definitely be using David as my handyman in the future.
Response from New Era Remodeling & Repairs, LLC
"Thanks [Member Name Removed] again for writing another great review. It's always a pleasure serving you and your family. Best regards, David"

Roger D.
Mar 2013
5.0
Yes, I recommend this pro
$2,000
David does outstanding work. The deck looks like new. I will continue to call David for all my home repairs.
Response from New Era Remodeling & Repairs, LLC
"Thanks [Member Name Removed] - it was a pleasure serving you again. Best, David"

Janet M.
Feb 2013
4.0
Yes, I recommend this pro
$2,000
I needed various handyman-type things done at our house and then also tile installed in a bathroom and the walls textured and painted.  David, the owner of the company, came out and gave us a quote.  It was comparable to other companies, but we chose him because of his professionalism and communication.  The job was slated to take about 2 days to complete, but it ended up taking 5 days because of a couple of reasons.  One was that we found other things we needed David to repair for us, but another reason was because one of his employees was just slow with the bathroom work.  David apologized for the delay, removed the employee from the job, and finished the work himself.  He was great with communication throughout the entire process (phone and email) and was always upfront about any issues he uncovered and additional costs we would incur when we asked for additional items to be done.  The only reason I'm not giving an A is because the job took longer than we had hoped, but David remedied that problem and I don't think it would occur again.  I will be using him for future needs. 
Response from New Era Remodeling & Repairs, LLC
"Thanks again for taking the time to write a great review and thank you for the repeated business. Happy days, David"

Sean K.
Feb 2013
5.0
Yes, I recommend this pro
$411
New Era Repairs has a lovely website and you can even request a service estimate through the web.
The technician (David Sabet) arrived on time to look over my case. I had 9 smoke detectors that were a decade old and were no longer reliable. He examined each one and offered a couple of options (a straight replacement of each or an upgrade to a 10-year lithium battery model).
I chose the 10-year lithium models. Mr Sabet returned at his scheduled time and began methodically replacing every smoke detector, testing each new one thoroughly.
In the end he met his estimate exactly. He was courteous and professional throughout the entire experience.
Although I like to support local businesses, I've had experiences with other contractors who refused to take a check and wanted cash only. Mr Sabet was a refreshing exception! He was happy to take a check.
For that reason alone I will be using New Era Repairs again in the future.
Response from New Era Remodeling & Repairs, LLC
"Hi [Member Name Removed], Thanks for the great review. I'm glad that you are pleased with my work. By the way, thanks for referring me to your mother. I'll be doing some work for her in a few days. Thanks again & have a great day, David"

Toni A.
Nov 2012
5.0
Yes, I recommend this pro
$2,173
Because of a lack of time we were looking for help in the yard. David is a God sent. We like him personally and trust him completely to work in our yard without our input. He is fantastic.

Roger D.
Jul 2012
5.0
Yes, I recommend this pro
$1,000
David was on time, very punctual, very precise in retaining her did.  Very had work and cleaned up well after repairs.

Gioria C.
Jun 2012
5.0
Yes, I recommend this pro
$225
David Sabet came over at 7:00 PM on the day I called to assess the situation and that was very comforting and impressive. He fixed the problems very professionally. He was punctual and worked very allegiantly the whole time. I will have him come to fix some problems outside the house. He is trustworthy. Very personable.

DAVID S.
Apr 2012
5.0
Yes, I recommend this pro
$11,500
Everything went well.  This is truely a professional company!

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

New Era Remodeling & Repairs, LLC is currently rated 4.4 overall out of 5.

Yes, New Era Remodeling & Repairs, LLC offers free project estimates.

No, New Era Remodeling & Repairs, LLC does not offer eco-friendly accreditations.

No, New Era Remodeling & Repairs, LLC does not offer a senior discount.

Yes, New Era Remodeling & Repairs, LLC offers emergency services.

No, New Era Remodeling & Repairs, LLC does not offer warranties.