New Era Remodeling & Repairs, LLC
About us
New Era Remodeling & Repairs, LLC is a family owned and operated and was founded by David Sabet in 2008 . David has been in home remodeling and home repair business as well as in construction and environmental engineering business since 1987. We are proud to celebrate our 12th year of offering home remodeling and repairs in our service areas. From the first day, our vision has been to provide our customers with highest quality work at lowest possible price. This has helped us to grow from a small local service provider to a well-known company within our service areas. We also owe our long history of success to our loyal customers and clients who value the services we provide. We do business with dignity, integrity, and honesty. Reviews left by our former and current customers on the internet at various websites such as www.SuperPages.com, www.YP.com, www.AngiesList.com, www.Yelp.com, www.Google.com, www.Yahoo.com, and other places are testimonies to our excellent reputation in quality work and customer satisfaction. Quality Service, Affordable Fees, and Written Guarantees: We are a professional home repair and remodeling - handyman service company. At most affordable fees, we provide high quality services which include, but not limited to the following: Handyman services; Home Remodeling; Home Improvement; Tiling; Bathroom Remodeling; Kitchen Remodeling; Interior Painting; Exterior Painting; Sheetrock Repair; Home repairs; Electrical; Plumbing; Painting; Roofing & Roof Repairs; Termite Damage Repair; Chandelier Cleaning; Power Washing; Landscaping; Landscaping Maintenance; Tree Trimming; Tree Services; Interior Lighting; Exterior Lighting; House Repairs; Hardwood Flooring; Pressure Washing; Electrical Wiring; and a lot more. We will give you written estimates and a written GUARANTEE for our workmanship! Please contact us for an estimate at 360-706-9097 OR visit us at www.NewEraRemodeling.com.
Business highlights
Services we offer
Bath Remodel, Chandelier Cleaning, Door Installation, Fence Repairs, Fencing, Flooring, Handyman - Remodeling, Home Repair, Kitchen Remodel, Landscape Lighting, Landscaping, Painting, Power Washing, Renovation, Roof Repairs, Roofing, Sheetrock Repair, Termite Damage Repair, Tiling, Tree Trimming, Wiring, and a lot more.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
6% | ||
0% | ||
0% | ||
13% |
"Thanks for the great review. It was a pleasure serving you all. Best, David"
"Thanks [Member Name Removed] for the great review. Please remember that you have 1-year guarantee for the work we did for you. Thanks again, David"
"We always do our best to serve our customers well. We thrive on our reputation as it is a major source of free advertising for us. We have more than 300 excellent reviews online at places such as Google.com, SuperPages.com, YP.com, CitySearch.com, Yahoo.com, etc. These reviews are testimonial to how well we have served our customers. Sometimes, we encounter customers who are unfair, unreasonable, and difficult to deal with. We always make an attempt to remedy the difficult situation and often we succeed to satisfy the needs of these types of difficult customers. In this project, the customer failed to clearly describe her needs and continued to be rude and out of control during the project. We decided to walk out of the job as our efforts to satisfy her unreasonable needs failed repeatedly. We wish her well with completing her project."
moved to Plano, TX one year ago. He is meticulous in his work, adding
his own ingenuity and creativity to something as mundane as installing
an outdoor fan. David evaluated the soaker hose and sprinkler system
and repaired all sprinkler heads and hoses where needed. David's first
approach is to 'fix' something instead of trashing it and buying new.
I am engaging David soon to repair and stain my fence.
David's pricing is competitive with other companies in the area.
"Thanks [Member Name Removed]. We appreciate your continued support and excellent review. Best wishes, David"
I highly recommend him.
"I certainly enjoyed working with you all and thanks for taking the time to write a great review. Best, David"
"Thanks [Member Name Removed] for the great review. It was a pleasure working with you. Happy days, David"
AFTER he finished painting, he claimed that the unsightly results were due to the oil-based paint that we had provided him and that we had exhausted our budget, therefore he would not be helping us fix his mess.
New Era's contract provides a one-year workmanship guarantee and states: "If you ever find any problems related to the work done for you during the guarantee period listed above, we will gladly fix the problems free of charge!" Yet when we asked him to help us, he flatly refused. He claimed we were supposed to have provided him with latex paint, not oil-based, but this was NOT stipulated in his contract nor mentioned when we gave him the paint. We provided the same trim/door paint that had recently been used during other home improvements with excellent results (by another painter).
In addition, we asked him prior to the scheduled work to bring wood putty to fill in the nail indentions on the door trim. He didn't do this and later said the putty would have required a day to dry so that step didn't fit into the schedule.
We have many photos of the issues described here, plus written documentation of all communication on both sides.
David's email response to our complaint contained a list of excuses about his poor paint job -- the heat of the sun, the type of paint, the need for an additional trip to get a different brush and paint thinner, etc. Yet he had been to our home, evaluated the door and its location, never requested a particular type of paint -- and perhaps most important, NEVER communicated any of these concerns before or even as he was working.
Our full contract with New Era included one other job -- installation of kitchen cabinetry hardware, which was completed first. When our door delivery was delayed slightly by the manufacturer, we contacted David to see if it would be more convenient for him to do all the work at the same time rather than make separate trips, but he chose instead to schedule the jobs separately. We have the email where he made this choice himself, yet after the botched paint job he claimed that the "extra" trip was a factor in our budget being exhausted.
Because New Era came to us as a referral and David installed the hardware to our satisfaction, we went ahead and paid him in full prior to the painting work. We are first-time homeowners and have certainly learned a lesson there, but it is a shame that he would take advantage of that.
We now have a brand new door that is an embarrassment. New Era has ruined our investment. When David refused to correct his mistakes, we asked if he would at least sand the paint off the door for us. He refused. We then requested a partial refund so we could get someone else to help us fix it, but he continued to ignore us.
We have been articulate, reasonable and professional in our communication, while David has been rude and sarcastic. Based on his response to a previous BBB complaint, we realize he may have blocked our email and might "diagnose" us as "mentally ill" (as he did with someone who previously complained about his work), but it would be very difficult for him to factually refute our photographic and written documentation (including the words that he himself wrote and emailed).
We emailed him three times after he ended his work on the project and left him one telephone message, but he certainly cannot claim we have harassed him as he did with the previous BBB complainant. It will be interesting to see how he can twist these documented facts in his favor.
NOTE: The above represents our original Better Business Bureau complaint regarding New Era. For a more complete picture of the company's (delayed) response, as well as our rebuttal to it and the BBB's closing comment ("The business failed to resolve the complaint issues"), you can copy and paste the link below:
http://www.bbb.org/dallas/business-reviews/remodeling-services/new-era-remodeling-and-repairs-in-plano-tx-90309632/complaints#breakdown
SUMMARY: If you ask New Era Remodeling to uphold its written workmanship warranty and simply fix what they have done poorly (in our case, literally ruining the appearance of a brand new door as well as the solar panel casings around exterior windows), you will be ignored. If you persist, you will be told you have OCD and that the guarantee does not apply to you because you are "picky." Despite extensive written and photographic documentation of his unacceptable work, the owner maintains that we should be pleased and says that anything we don't like is OUR fault, and we should rectify it ourselves. We would be happy to share all documentation with anyone who cares to review it. Let the buyer beware: If you care about the appearance of your home and do not appreciate being "diagnosed" with a mental disorder by a handyman, you might want to keep looking!
"I have been in remodeling and handyman business for the last 30+ years and have successfully painted hundreds of houses. I'm professional and accurate in what I do and the hundreds of excellent reviews I have from my customers in various places on the internet is the proof of my professional ability. Since we serve the general public, we sometimes encounter people who are not easy to deal with and very difficult to please. I made an attempt to satisfy this customer's concern when she complained about a very small painting job that we had done on her patio wall. Once I repainted it for her, she claimed that it was even worse than before I repainted it. Later, she complained about a patio door that I had painted for her. I figured it was a waste of time to go back and repaint it because I knew she would still complain about the quality of work. We thrive on our reputation and count on repeated business from our customers and the people they refer to us. We do our best to serve our customers well, but sometimes it is impossible to satisfy the people who are unreasonably picky and unfair."
"Thanks [Member Name Removed] again for writing another great review. It's always a pleasure serving you and your family. Best regards, David"
"Thanks [Member Name Removed] - it was a pleasure serving you again. Best, David"
"Thanks again for taking the time to write a great review and thank you for the repeated business. Happy days, David"
The technician (David Sabet) arrived on time to look over my case. I had 9 smoke detectors that were a decade old and were no longer reliable. He examined each one and offered a couple of options (a straight replacement of each or an upgrade to a 10-year lithium battery model).
I chose the 10-year lithium models. Mr Sabet returned at his scheduled time and began methodically replacing every smoke detector, testing each new one thoroughly.
In the end he met his estimate exactly. He was courteous and professional throughout the entire experience.
Although I like to support local businesses, I've had experiences with other contractors who refused to take a check and wanted cash only. Mr Sabet was a refreshing exception! He was happy to take a check.
For that reason alone I will be using New Era Repairs again in the future.
"Hi [Member Name Removed], Thanks for the great review. I'm glad that you are pleased with my work. By the way, thanks for referring me to your mother. I'll be doing some work for her in a few days. Thanks again & have a great day, David"
Licensing
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