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DRYEX
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Tile: Ceramic and Porcelain - Repair,
About us
We have established ourselves so that you have no excuse but to hire us : ) We hold the highest credentials, all methods and finest equipment known & a solid warranty that guarantees the greatest value for your dollar. Ask about our referral certificates that result possibly in all your money returned for your honest word-of-mouth suggestions. We are a proud IICRC/CleanTrust Certified Firm. That is the certification of excellence in this industry. Ask for details.
Business highlights
Emergency services offered
35 years of experience
Services we offer
& TILE CLEANING, CARPET CLEANING, CARPET WARRANTY INSPECTIONS, COLOR REPAIR, FINE AREA RUGS, GRANITE SEALING, LEATHER CLEANING, MASONRY, ODOR CONTROL, ORIENTAL RUGS & UNDERLAYMENTS, REPAIR & REINSTALLATION, STONE, TEXTILE CLEANING, UPHOLSTERY & FABRIC CLEANING, WATER DAMAGE RESTORATION, WOOD & LAMINATE FLOOR WARRANTY & INSPECTIONS.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.637 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 8% | ||
| 5% | ||
| 5% | ||
| 0% |
Showing 1-25 of 37 reviews
Lisa R.
May 2018
Very poorly. He came across as very preachy. I suspect it was because I am female. My written contract was for strip and reseal the floor. He did not reseal it. Whatever chemical he used on the floor left rings where they set their buckets, 13 of them to be exact. I have tried to get them out and can't. Other than getting my floor very clean, I paid him an outrageous price for a job poorly done. I knew I was being overcharged when I hired him. Didn't care. I needed it done in a hurry and having done it myself in the past, didn't want to do it again. Pretty clear that he didn't know what he was doing. Maybe my experience with this company was atypical but I wouldn't recommend this company to my worst enemy.
Response from DRYEX
"Dear [Member Name Removed], I pointed out a ring when we were leaving and explained why they were there - the tool created them and they can be corrected with the same tool. Not a chemical. The tool is a high pressure, spinning pressure washer with recovery. They will also fade away in a few weeks on the slate. I parted with you on 4-26-18 asking you if you have any questions or concerns, do not fret about them, call me. This review is the first notice I have about your dissatisfaction. We sealed your floor. I have no idea why you think not - we use the appropriate fluorochemical, not a silicone based one which can create a nightmare. I do not understand why you think I treated you any different than any customer - most of my customers are female and I had a female employee helping me that day. I try to treat everyone with respect and dignity. [Member Name Removed], please call me. FYI - slate is not stripped. It is cleaned and impregnated. I have 13 years experience cleaning stone, masonry, and tile."
Kevin R.
Jun 2017
My experience with Dryex was fantastic! Loved working with a father/son duo who were up-front and honest with their capabilities and pricing! I was in a bind with my schedule and they were able to squeeze me in within days of first contacting them! Michael knew everything imaginable about carpets, the cleaning process and the anticipated results. Exceptional service and awesome results from a LOCAL company!
Brooke W.
Jan 2017
Very poor. We had scheduling problems and the father and son argued with each other while in my house. They called my possessions "crap". The rug was still quite dirty and dusty after being "cleaned". They never emailed the MSDS information for a mold resist treatment.
Jose S.
Oct 2016
Great service and the carpet looks great.
Susan B.
Sep 2016
Super! Michael and Hunter were prompt, courteous and did a wonderful job.
Melanie P.
Sep 2015
Fabulous. The rugs were a disaster from our 17 year old dog that was, well...17. Now the rugs are beautiful, clean, and don't smell like anything at all (perfect). I contacted Mike. He was clear about the cost. He picked up the rugs when he said he would. He delivered them today (on Monday, 9/7/15, Labor Day), which was great for us as we were off work today.
No surprises regarding cost and he was prompt, professional, and courteous.
I highly recommend Dryex. I am considering getting the tile and grout in my kitchen cleaned and sealed too.
No surprises regarding cost and he was prompt, professional, and courteous.
I highly recommend Dryex. I am considering getting the tile and grout in my kitchen cleaned and sealed too.
Gerald G.
May 2015
Technician was pleasant and professional. He answered questions and made explanations clearly and without excess verbiage..
Response from DRYEX
"Mr. (member name removed), DRYEX did not work for you. I think you are writing about another firm. For one thing, I have a minimum service charge of $140. Thank you for using Angie's List nonetheless. Sincerely, Michael Ellis President DRYEX LLC www.dryex.com"
Jill J.
Apr 2015
I was very happy with how professional and efficient this job was performed. Michael and Hunter are very knowledgeable about their cleaning process and services. I was impressed with the quality of their equipment and attention to detail. Dryex will be my go-to carpet cleaning service from now on.
SHELLEY C.
Apr 2015
unknown
ALLEN H.
Dec 2014
unknown
Response from DRYEX
"Thank you [member name removed] for your feedback! It is feedback like this that can only make my team better. Believe me, it is appreciated. With that said, your satisfaction is of the utmost importance to me and my survival so please call me and let me know what I can do to make your "A" list. Sincerely, Michael D. Ellis President DRYEX LLC www.dryex.com 360-956-7196"
Melanie P.
Aug 2014
A+! Excellent work, at a reasonable price.
Ramona A.
Jul 2014
I appreciate the way that Michael is able to explain the service he will provide. He is certified in a number of different areas in the field and was clearly very knowledgable. They protected all of my corners and even though I have a large house, their hoses are long enough to reach everything without problems. I found them through friends who were equally impressed, and I have referred them to friends who have been been satisfied as well.
Cathy P.
Jun 2014
unknown
Gayle B.
May 2014
I liked him a lot. He was personable and did a beautiful job on the rug. He even delivered it himself and laid it out again.
Ken C.
Apr 2014
unknown
Elizabeth R.
Mar 2014
They showed up on time, explained everything they were doing, we're friendly and professional. They didn't waste any time which I appreciated. I would definitely use them again. Excellent, professional service.
Morris P.
Mar 2014
Mike and Steve were great. They were on time, efficient, and very professional. Carpets look great. Thanks!
Rosalind B.
Feb 2014
.
Brian E.
Jan 2014
CON'T
for this endeavor I left and the fellas set about doing what they do best, cleaning and restoring the youth back to carpets. I returned a couples hours later and was amazed to find a totally different looking carpet. The carpet was lighter in color, it stood up looking as if it spent the past few hours at the spa getting a treatment. Mike is extremely knowledgeable in all aspects of carpet. I asked for and received inside tips related to buying my next carpet, what type and style to purchase and even some professionals to contact for this endeavor. My townhouse/condo's carpeted area was not large enough to fulfill the full 1000 sq ft so Mike has sealed the deal with cleaning the leather seats in my car at a later date.....A true professional and an honest vendor A+++++ thanks Mike..
for this endeavor I left and the fellas set about doing what they do best, cleaning and restoring the youth back to carpets. I returned a couples hours later and was amazed to find a totally different looking carpet. The carpet was lighter in color, it stood up looking as if it spent the past few hours at the spa getting a treatment. Mike is extremely knowledgeable in all aspects of carpet. I asked for and received inside tips related to buying my next carpet, what type and style to purchase and even some professionals to contact for this endeavor. My townhouse/condo's carpeted area was not large enough to fulfill the full 1000 sq ft so Mike has sealed the deal with cleaning the leather seats in my car at a later date.....A true professional and an honest vendor A+++++ thanks Mike..
Richard F.
Oct 2013
used equipment I had never seen before, cleaned spots others had not
Matthew K.
Aug 2013
Did a top notch job in a BIG truck.
Thought the carpets in the house we were renting we beyond repair, but they came in, did their thing and the carpets looked brand new. There were stains I was certain wouldn't come out but they came out.
They're probably slightly more expensive than other companies, but I'd say they're worth it.
Thought the carpets in the house we were renting we beyond repair, but they came in, did their thing and the carpets looked brand new. There were stains I was certain wouldn't come out but they came out.
They're probably slightly more expensive than other companies, but I'd say they're worth it.
Kristine D.
Apr 2013
We were fortunate to have no furniture so received a discount and their work was made easier. He was willing answered questions on carpet wear that will be helpful in the selection of carpeting in the future.
Response from DRYEX
"Thank you {Member name removed} for allowing us to be of service to you."
Catharine J.
Apr 2013
Came at 11am, gave mean estimate & spent approx 2 1/2 hours preparing and cleaning.
Response from DRYEX
"Thank you [member name removed] for allowing us to be of service to you."
Kelvie J.
Nov 2012
Incomplete job-had to ask them to return and finish. Final result was decent but should have been done right the first time
Response from DRYEX
"Unfortunately, I will take the blame for not being incredibly clear about how professional carpet cleaning is conducted. The Member left before the work was completed to attend to other matters. Even though moving beds and other heavy furniture is not the norm, she expected it even in rooms where there was no space to move the furniture back and forth. We even broke our normal production process and offered to clean her most very soiled (unsalvageable and abused 20 year old carpet) area first so Ms. Johnson could judge the results. Once done she approved the rest of the job. About a week later she called and complained about areas not typically reachable without serving as a furniture moving company. Upon return we did that without reluctance. For the record, some furniture is not moved without permission for liability purposes and commonsensical reasons: musical instruments, bookcases, curio cabinets, electronics and established beds. As I said, she was in a rush and we did our best to let her know what to expect and she approved but rewarded the atypical service with a poor review. Though I feel the review is inaccurate I take the blame for assuming Ms. Johnson had experience with professional carpet care service and that was my error."
Gail P.
Jul 2012
Excellent job. We had the whole house done because we were moving out. The were professional and very neat and tidy. They came on time and on the day I asked for. They are expensive but you get what you pay for so we're very happy.
Licensing
State Contractor License Requirements
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FAQ
DRYEX is currently rated 4.6 overall out of 5.
DRYEX accepts the following forms of payment: CreditCard
No, DRYEX does not offer free project estimates.
No, DRYEX does not offer eco-friendly accreditations.
No, DRYEX does not offer a senior discount.
Yes, DRYEX offers emergency services.
No, DRYEX does not offer warranties.