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Black Hills, Inc. Home Services

Heating and Air Conditioning Service, Air Duct Cleaning, Water Heater Service,

About us

Got a malfunctioning heater? Need a new plumbing fixture installed? Is it time to rewire your home’s electrical system? Whatever project is on your plate, you’ll find a supportive and knowledgeable professional to get the job done at Black Hills. As Olympia’s leading heating, air conditioning, plumbing, and electrical company, Black Hills delivers super service, always keeping your needs in mind. In fact, your comfort is their highest priority. From repairs and maintenance to installations and replacements, Black Hills does it all. Their service technicians, plumbers, and electricians are all background checked, drug tested, and highly trained for your peace of mind. You can rest assured that your home’s vital comfort systems are in good hands at Black Hills. As soon as you call their team, you’ll notice the Black Hills difference.

Business highlights

Emergency services offered
32 years of experience

Services we offer

Install/maintenance heating & air conditioning including maintaining existing equipment, thermostat, finding and sealing air leaks & tightening up your ducts.

Services we don't offer

Oil heat repair.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.8419 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
1%
2
1%
1
1%

Filter reviews by service

Showing 1-25 of 419 reviews
KATHERINE M.
Aug 2024
5.0
Yes, I recommend this pro
Black Hills Sent a plumber within 24 hours Of my phone call. Tim Mason was polite and professional, and made sure that everything was taken care of in a timely manner. He went above and beyond to make sure that my repair was perfect.

Aaron G.
Jan 2024
5.0
Yes, I recommend this pro
$663
OH. MY. GOSH. I don't think we've ever been dealt with by a customer with such professionalism, or a service tech with such proficiency and politeness. On top of that, the tech turned out to be an old acquaintance who knew me from thirteen years ago! SO cool! Nick did a fantastic job with our duct cleaning, and I do mean fantastic. He was exceedingly polite through and through, and it was a great experience. Black Hills themselves were very communicative, with great pricing, quick availability, and ease of communication throughout the process. They have a very polished intake, scheduling, and billing process which just blew me away. We're very grateful - we had a different vendor on the books and SO glad we cancelled and went with Black Hills. As a result, we'll also be going with them for their Comfort Pass monthly maintenance plan. Thank you Nick!!! Thank you Black Hills!!!

Rhett B.
Sep 2023
5.0
Yes, I recommend this pro
$97
They did great. Good detail in the report.

Gill G.
May 2023
4.0
$600
Yes fine work

Jesse R.
Mar 2023
5.0
Yes, I recommend this pro
$210
It went very well. I have a old oil burning furnace that has been converted to gas burning. They fixed the issue for now. Educated me on what's going on with my heating issue. Recommended I look into a new total installation. I really appreciate the input of the technician. Very nice young man!

Paul R.
Jul 2022
5.0
Yes, I recommend this pro
$1,200
very well we have light in the kitchen now

Melissa W.
Oct 2021
1.0
We went with Black Hills because they were an approved contractor on Tacoma Power's website for eligibility for a $1000 rebate for a new heat pump installation, and we also had them install a new furnace. They were friendly enough when I called and were able to get us scheduled quickly. Two guys came for the install and worked all day to get it installed. We were initially impressed. System worked great. But after a couple of months, our smoke detectors randomly started going off one afternoon. I pulled down the one in our bedroom to get hit with a decent amount of water that had leaked from the attic, through the ceiling and into the smoke detector which is what caused it to go off. My neighbor was home and crawled up there to see if he could identify the problem while I called Black Hills to get someone out here. There was a pipe that was fully disconnected, lying on the floor of my attic with a water puddle in front of it. The technician came out - I told him what my neighbor saw. He went up there, came down and told me that pipe was essentially useless and that it was only for cleaning and maintenance, that it didn't need to be attached- and that he couldn't identify the problem but put a sensor down so if we experienced another leak our system would shut off and we could call them right away. We didn't turn the system on for a couple of days. On the third day, we turned on the A/C, and within 30 minutes our system shut off. So I called back and they sent another technician out. My husband went up into the attic, and saw that the pipe that the first technician told us was not necessary and didn't need to be connected to anything - had been GLUED onto where it was actually supposed to be, connecting it to the rest of the system. Odd, since he told me it was not necessary at all and that couldn't have been the cause of the leak. The second technician was wonderful, educational, helpful and he corrected the actual problem (so far anyways, it's been a couple of months with no issues). Furthermore - I had placed several calls and sent several emails to Black Hills to get the documentation needed to submit my rebate application to Tacoma Power. I usually did not receive a call or email back but if I was lucky enough to actually speak to someone, I was met with resistance saying they only submit paperwork for rebates for PSE. I was not asking them to submit my paperwork, only asking them to forward the necessary and required documentation, which I provided them in a very simple list form. A gal from Tacoma Power even sent a few emails on my behalf with an even more descriptive list of the required documentation. I finally spoke with a manager at Black Hills who told me he would make my paperwork for my rebate a priority. I never heard from him after that and I was never able to reach him again - either not getting emails back or being told he was unavailable every time I called. I was notified by Tacoma Power that my rebate application had been rejected because it was incomplete - so we lost the $1000 rebate which is quite a bit of money to us. Overall, I'm extremely disappointed in the service that we have received from Black Hills and I would not recommend them if you're looking for a company to be helpful, responsive and transparent.

D K.
Sep 2021
5.0
Yes, I recommend this pro
$14,000
Installation was great, company communicates well with each step

Kristi H.
Mar 2021
5.0
Yes, I recommend this pro
Everything went smoothly. He was here less than an hour and I no longer have a leak under the sink. Great job.

Daniel F.
Feb 2021
5.0
Yes, I recommend this pro
Very well done

Theresa B.
Jan 2021
5.0
Yes, I recommend this pro
Travis was great! I called at 4 and he was here by 5:15 and was done before 6.

ORVILLE G.
Jan 2021
5.0
Yes, I recommend this pro
Paul Fratus did an excellent job. He was personable and professional, and he completed the work quickly while explaining clearly what he was doing.

Lori V.
Jan 2021
4.0
Yes, I recommend this pro
$800
The plumber was very professional and did quality work. I had a new quality faucet set and did not expect to pay of $800 to have it replaced. The response time and ability to do the job in a short time frame was helpful, however the cost seemed exceptionally high for less than 2 hours of work.

Michael K.
Dec 2020
4.0
Yes, I recommend this pro
$900
Everything was done well. The only problem was the unusually high cost. If I hadn't been 73 and somewhat disabled, I would have been able to do this myself, so it seems exorbitant to charge over $900.

Rachel H.
Nov 2020
5.0
Yes, I recommend this pro
We pay once a year for service checks that are done twice a year since Black Hills installed our furnace & A/C unit. We are very pleased with Black Hills and would recommend them.

Ray E.
Nov 2020
5.0
Yes, I recommend this pro
$5,700
Good experience. Company communicates well, technicians were on time, professional and personable. Cleaned up after themselves, double checked an labeled everything. Coat about $5700

Tim T.
Nov 2020
5.0
Yes, I recommend this pro
Alex was very professional, knowledgeable, and made sure I understood everything during the service. He makes sure to stay as long as we have any questions.

Marilyn C.
Nov 2020
1.0
Never responded to service request
Response from Black Hills, Inc. Home Services
"[Member Name Removed], I apologize that you did not hear back from us, I looked into this a little more it looks like you are out of our service area, you've should've either received a voicemail or email stated we were unable to service the Lakebay area."

Carol C.
Oct 2020
5.0
Yes, I recommend this pro
The fellas were very friendly, very polite, very tidy, they were great.

Michael C.
Sep 2020
5.0
Yes, I recommend this pro
$1,375
Done quickly, cleanly and efficiently.

Kristi H.
Sep 2020
5.0
Yes, I recommend this pro
Jordan arrived on time and did a very thorough job cleaning both heads. Probably the best cleaning it has gotten since we purchased the system several years ago. He was very respectful and made sure to clean up behind himself.

Alvin Y.
Sep 2020
5.0
Yes, I recommend this pro
$700
In an out in about 30 minutes.

Michael D.
Aug 2020
5.0
Yes, I recommend this pro
Excellent. Tech was thorough and explained what he was doing. Cleaned up after the work and took care to respect my home.

Belinda S.
Aug 2020
5.0
Yes, I recommend this pro
$2,000
I had a gas line installed for my new gas stove, Greg did an excellent job! On time, paid great attention to make sure my pets didn't get out and finished quickly.

Sheridan W.
Jul 2020
5.0
Yes, I recommend this pro
knowledgeable technician who clearly explained our options. On time service.
...
Showing 1-25 of 419

Licensing

Bonded

Insured

Licensed*

Trade License Number

BLACKHI784CW

Trade License Expiration

09/11/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Black Hills, Inc. Home Services is currently rated 4.8 overall out of 5.

Monday: 7:00 AM - 6:00 PM Tuesday: 7:00 AM - 6:00 PM Wednesday: 7:00 AM - 6:00 PM Thursday: 7:00 AM - 6:00 PM Friday: 7:00 AM - 6:00 PM

Black Hills, Inc. Home Services accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard

Yes, Black Hills, Inc. Home Services offers free project estimates.

No, Black Hills, Inc. Home Services does not offer eco-friendly accreditations.

Yes, Black Hills, Inc. Home Services offers a 10% senior discount.

Yes, Black Hills, Inc. Home Services offers emergency services.

Yes, Black Hills, Inc. Home Services offers warranties.

Black Hills, Inc. Home Services offers the following services: Install/maintenance heating & air conditioning including maintaining existing equipment, thermostat, finding and sealing air leaks & tightening up your ducts.

Oil heat repair.