Abbey Capitol Floors & Interiors

As well if not better than expected!

Lori graciously lent us carpet samples to help us decide which carpet was our choice in our own home.  Blake arrived at our home on schedule and completed the measuring process quickly.  Lori ordered the carpet and scheduled the installation to coincide with the painting we had planned to complete before the carpeting install.  When Carl, the warehouse manager found the carpet we'd chosen would take longer to arrive, Lori took the initiative and suggested we try to find an alternate to speed up the process.  When we arrived at the store, she had samples out and we found one of her suggestions was close enough to be substituted.  The order arrived on time and the installer arrived at our home as scheduled.  Brian, the installer, and his assistant removed the old carpeting and pad, installed the new carpeting and pad and cleaned up everything before they left.  We were pleased with their attention to detail.  Every person from Abbey Capitol Floors and Interiors acted respectfully and professionally.  We worked with many companies in the last few months as we moved from one house to another.  Abbey Capitol stands out because they met their dates and did just what they said they would.  Ironically, we first went to Abbey Capitol Floors to look for an area rug.  They did such a good job on our carpeting that we will visit them again when we are ready to purchase that area rug.

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They were excellent. They worked hard. There wasn't a lot of staging in my house so they removed all the old carpeting and moved all the furniture around so they did a great job. I would recommend them. They responded promptly, they helped me do the selection of the carpet, they were right on time with their people and they cleaned up well and I was real happy with them.

The salesman was very friendly and knowledgeable and helpful in educating me about different carpet materials, manufacturing processes and warranties. He was generous with samples, setting no limit on the number of sample boards I could take with me.
I got the overall impression that they carried better (and more expensive) carpet than the big box stores, so I expected to pay a little more. The store was having a big sale, though, so I was able to get much better carpet for the price than I would have otherwise.
The installers are employed by the store, they are not contractors. They came at the agreed-upon time, worked very hard and did a good job. I asked if they could use any scrap that was left to run carpet down my open garage steps and they did so at no extra charge.