Abbey Capitol Floors & Interiors

As well if not better than expected!

Lori graciously lent us carpet samples to help us decide which carpet was our choice in our own home.  Blake arrived at our home on schedule and completed the measuring process quickly.  Lori ordered the carpet and scheduled the installation to coincide with the painting we had planned to complete before the carpeting install.  When Carl, the warehouse manager found the carpet we'd chosen would take longer to arrive, Lori took the initiative and suggested we try to find an alternate to speed up the process.  When we arrived at the store, she had samples out and we found one of her suggestions was close enough to be substituted.  The order arrived on time and the installer arrived at our home as scheduled.  Brian, the installer, and his assistant removed the old carpeting and pad, installed the new carpeting and pad and cleaned up everything before they left.  We were pleased with their attention to detail.  Every person from Abbey Capitol Floors and Interiors acted respectfully and professionally.  We worked with many companies in the last few months as we moved from one house to another.  Abbey Capitol stands out because they met their dates and did just what they said they would.  Ironically, we first went to Abbey Capitol Floors to look for an area rug.  They did such a good job on our carpeting that we will visit them again when we are ready to purchase that area rug.

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They were excellent. They worked hard. There wasn't a lot of staging in my house so they removed all the old carpeting and moved all the furniture around so they did a great job. I would recommend them. They responded promptly, they helped me do the selection of the carpet, they were right on time with their people and they cleaned up well and I was real happy with them.

The salesman was very friendly and knowledgeable and helpful in educating me about different carpet materials, manufacturing processes and warranties. He was generous with samples, setting no limit on the number of sample boards I could take with me.
I got the overall impression that they carried better (and more expensive) carpet than the big box stores, so I expected to pay a little more. The store was having a big sale, though, so I was able to get much better carpet for the price than I would have otherwise.
The installers are employed by the store, they are not contractors. They came at the agreed-upon time, worked very hard and did a good job. I asked if they could use any scrap that was left to run carpet down my open garage steps and they did so at no extra charge.

Everything went smoothly. The salesman was helpful and informative. I was not pressured to buy a more expensive carpet than I needed. The people Abbey used for the removal and installation were good. After the installation, we discovered one very minor problem next to a heating vent. The salesman was very helpful in arranging for someone to return to fix the problem.

We chose Abbey Capitol Floors because it is a long-established and locally owned business. (Profits generated are spent in our community rather than going to an out-of-state corporation). When we went to the show room salesperson Dave Weaver took us to the area where we could find the kind of flooring material we were looking for. They had lots of choices. We browsed quite a while. Dave left us alone (which we appreciated) except for stopping by once in a while to see if we had any questions. We took home some samples, went back for more, and eventually made a choice on an Armstrong cushioned vinyl pattern. Dave came out and measured, and gave us a quote. We decided to go ahead with it and made a deposit. One week later, their installer laid the floor taking 5-6 hours to do it, including prep work needed on the old floor, moving the refrigerator, removing pantry door, etc. He was a very efficient, experienced guy, cleaned up after himself, and left the kitchen all back in place again. Dave answered phone calls/e-mails about installation promptly, and both he and the installer were on time and behaved professionally. Capitol Floors did a very nice job for a fair and competitive price. And we really like our new floor.

It was great. The guy that installed it did a very good job. He was really nice and the price was good. It was $1,000 for last week.