Surety Pest Control
About us
We are a family owned and operated business with over 30 years' of pest management experience. Our mission is to provide all of our customers with honest, friendly, top-quality service at a fair value.
Business highlights
31 years of experience
Services we offer
We provide pest control and pest related services including: insect and rodent control; exclusion for rodents, and birds; crawlspace clean-out; insulation removal and replacement; gutter cleaning; and noxious weed control, bats
Accepted Payment Methods
- CreditCard
Reviews
4.544 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 14% | ||
| 5% | ||
| 5% | ||
| 2% |
Showing 1-25 of 44 reviews
William C.
Dec 2021
Have been a regular service customer since 2014. Paid for regular inspections and services. Three weeks ago I called due to a rodent issue and they told me it would be a few weeks but they would get to me asap. I understand the Covid issues with help and holidays, yet no one ever got back to me. I tried to call each week, but was put in the hold system for extended(15-20 minutes each time) and no help. After another rodent experience in my kitchen area last evening I decided to call another company. When I called today, 12/15, the lady that answered the phone was quite rude and hung up on me after I told her not to send their technician anymore and my reason for terminating their services. Tried to call back and she picked up the receiver and hung it up without a word. Don’t know if she’s the owner, but you’d think they would want to know why a long-standing customer would say goodbye?
Margaret S.
Aug 2018
After a thorough inspection I signed up for a green pest control contract. Surety comes out monthly to inspect my house and grounds, inspect the rat traps (also green) and treat the house and yard. I was so pleased with the results, that I recommended Surety to my church, a greening congregation and it also opted for a green contract. We have had these contracts for 6 years and have found that they are cost effective because no matter how many times Surety might have to come out the price is the same.
Kathie T.
Sep 2017
Found evidence of rodents, determined type of rodent, set traps then 1 x month monitoring. Provided brief description of their findings each time online and on bill as requested. Very nice and professional. Initial cost seems high, but may be standard for the service in our area. Not sure. $225/$230 initial visit to determine problem, set 4 bait stations and 2 snap traps, then $36 a month to come out 1x to check and re-set traps, dispose of any vermin. I had a handyman make a new crawl space door - cheaper than going through them. All of the staff seems very nice.
HERBERT F.
Sep 2017
Phillip G.
Feb 2017
Surety is generally very friendly, helpful, knowledgable and responsive. They handle almost everything that needs to be done in the monthly fee (no contract). They have come out for 'emergency' situations - rats and specific insects issues that have arisen - and its all included. They also sent someone out to build locking covers for all our crawl space access to better reduce rodent access (again, included in the cost). I have used exterminators in other cities in the past, and I am continually impressed with Surety's service.
Ray S.
Dec 2016
unknown
Dean P.
May 2016
Not well. When the technician showed up past 7:00 PM to perform service, we called the company to ask that a more respectable time frame be given for their services- and not in the evening at dinner time or when our windows and curtains are open for our leisure.
We were told that they will show up when they show up and that appointments or scheduled times cannot work. They are worse than the "cable companies" that hold you at bay for arrival and have no consideration or respect for your time.
We have been with them for 5 years- and maybe their new business approach will attract more customers, but it doesn't work for us. They said they have plenty of happy customers and that if we can't count ourselves as such that maybe we could take our business elsewhere. So, we'll take our business elsewhere. Looking back, I wished we'd have switched services a long time ago. They have a pretty impressive staff turnover rate- none of technicians ever lasted very long. And a good few of them I didn't want at my place after seeing them and suspecting they shortcut the services since no one was home. Business office is horrible. We know the building- it is almost as small as a studio apartment but their answering machine insinuates a bigger operation than the IRS or VA system, i.e. the answering machine and phone system is merciless, and you'll rarely get a live person.
We were told that they will show up when they show up and that appointments or scheduled times cannot work. They are worse than the "cable companies" that hold you at bay for arrival and have no consideration or respect for your time.
We have been with them for 5 years- and maybe their new business approach will attract more customers, but it doesn't work for us. They said they have plenty of happy customers and that if we can't count ourselves as such that maybe we could take our business elsewhere. So, we'll take our business elsewhere. Looking back, I wished we'd have switched services a long time ago. They have a pretty impressive staff turnover rate- none of technicians ever lasted very long. And a good few of them I didn't want at my place after seeing them and suspecting they shortcut the services since no one was home. Business office is horrible. We know the building- it is almost as small as a studio apartment but their answering machine insinuates a bigger operation than the IRS or VA system, i.e. the answering machine and phone system is merciless, and you'll rarely get a live person.
Ricky P.
Nov 2015
unknown
Jim W.
Sep 2015
unknown
Anne T.
Sep 2015
unknown
Frederick R.
Sep 2015
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Bruce B.
Aug 2015
As arranged, the technician called ahead to give an approximate time of arrival. He arrived within the stated time frame. He was very knowledgeable and answered all questions I had. One of our big concerns was that we don't want our cats or other animals to be harmed by eating a poisoned rat. He gave good information on why the bait is safe, except in very large doses, and also gave information on an antidote to the poison if there are any concerns. He found the main entry point for the rats and came up with a simple and inexpensive solution, which will be done after all the rats are gone. He was very pleasant to work with, and had all the equipment and knowledge to conduct the inspection and eliminate the rats. He also gave me feedback about the condition of the crawlspace and recommended I put new, thicker plastic down for a vapor barrier.
John L.
Apr 2015
unknown
Ron S.
Mar 2015
unknown
Greg R.
Dec 2014
unknown
Wendy M.
Aug 2014
Surety took care of the problem and we now have them come out 6 times a year for maintenance checks. They are very professional and we highly recommend their services.
Frederick R.
Jul 2014
They did a good job with the work.
Charlotte S.
Jun 2014
Inspector arrived within allotment window. Not only did she look at the area I specifically called about, but she spent a lot of time thoroughly examining house exterior and crawl space for possible areas of concern. She then gave me estimates for the different services Surety offered that would make my home more secure. She calmly explained what she found and why the services would help. There was no annoying sales pressure and pricing for the services seemed reasonable. Professional, honest, and very thorough.
Robert F.
Jun 2014
unknown
Chub R.
Apr 2014
unknown
Response from Surety Pest Control
"Thanks for taking the time to give us a review, and for the straight A's! We're so glad the bats are gone and that you were happy with our service. Bats are good for the environment, but not in your attic! They need to stay outside where they belong. :) Marilyn, owner"
Hien P.
Mar 2014
Mice would still show up periodically after their initial visit. We called Surety every time. They would set traps under the sink, etc... The main issue I have is that I would have to direct them to check certain things. I would suggest to look behind the oven (they did and saw an opening behind the oven where mice can get in). I asked them to check behind the refrigerator. I asked them to look under our propane fireplace. I had to ask them to check our attic.
The problem is that they are the experts yet I found myself directing them (shouldn't it be the other way around?). If I didn't ask, they didn't check, i.e. I felt them to not be very thorough. Instead they were satisfied with just looking at cracks in the doors and garage.
Other than that, the did what they said they would. They performed the exclusion work and set traps around the house and in our crawl space and they show up every month and in general do a good job.
The problem is that they are the experts yet I found myself directing them (shouldn't it be the other way around?). If I didn't ask, they didn't check, i.e. I felt them to not be very thorough. Instead they were satisfied with just looking at cracks in the doors and garage.
Other than that, the did what they said they would. They performed the exclusion work and set traps around the house and in our crawl space and they show up every month and in general do a good job.
Response from Surety Pest Control
"Thank you so much for your review. I'm sorry that you have not received the level of service you deserve and that we believe in. We take these matters very seriously since quality service to our customers is our number one priority. Our service manager will call you today to make this right and ensure that you receive quality service in the future. Marilyn, owner"
Denis C.
Mar 2014
Very well. They are professional, punctual, hard working, and efficient. They are responsive to our needs .
Response from Surety Pest Control
"Thanks so much for taking the time to review us! And for the "A" ratings - I've passed them both on to everyone involved and given them all a kudos. It's nice for them to know their hard work is appreciated. Please let us know if you notice any further problems. Marilyn - owner :)"
M H.
Feb 2014
A good provider of service, a bit more costly, but professional and punctual.Follow-up service continues once a month. A high rating because they told me exactly what would be done, showed pictures of infected areas that needed immediate treatment,and didn't pressure me-- giving me time to check out other purveyors. Many were less thorough with "free"examination.I am satisfied with work.
Response from Surety Pest Control
"It means so much when a customer takes the time to give us a review, and it's especially special when the review and rating are so positive. Thank you! Remember that your maintenance plan covers just about everything so if you start seeing any problems, just give us a call. :) Marilyn, Owner"
Richard H.
Jan 2014
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Response from Surety Pest Control
"Thanks for the great rating and review! We're so happy that you are happy with our service and our employees - we are proud of both. Ants will start moving around soon - let us know if you start seeing anything. :) Marilyn Owner"
Linda S.
Nov 2013
So far, so good! No pests excepts for the hornets which they don't cover.
Response from Surety Pest Control
"Thanks so much for taking the time to give us such a positive review. We're happy that you're happy! And just so you know, your maintenance plan DOES include hornets so please give us a call when you have a problem. We can't prevent them, but we'll be happy to come out and treat the nest(s) if there are any. Marilyn, Owner"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Surety Pest Control is currently rated 4.5 overall out of 5.
Surety Pest Control accepts the following forms of payment: CreditCard
No, Surety Pest Control does not offer free project estimates.
No, Surety Pest Control does not offer eco-friendly accreditations.
No, Surety Pest Control does not offer a senior discount.
No, Surety Pest Control does not offer emergency services.
No, Surety Pest Control does not offer warranties.