ProGranite Surfaces

Enrique and Jose did a great job of installing our new countertops in 3 bathrooms. Very considerate and professional. They covered our floors and cleaned up very well. The countertops look so good with neat caulking lines. Progranite template person was really great also. The sinks and countertops came out really nice with perfect edges and fitting of the sinks. Thanks so much. I love the material I picked out. It looks better than the sample once it is all made up. Nancy & Steve Langley, Whidbey Island

We checked around a few granite businesses that were vague on pricing or did not respond to questions. We went into Pro Granite and immediately appreciated the customer service and well organized showroom. Anna was very helpful showing us around and upfront about pricing, she even gave us a printout of our project with the costs of different pieces of granite. Very reasonably priced! Less than the big box stores. We decided on one kind and they pulled out those slabs for us to select the exact one we wanted. Excellent communication and punctuality from the templating appointment to the installation, always arriving about 5 minutes early in fact. Vinnie and Ivan did a meticulous job, their dedication to their craft shows through in the finished project. Recommend 100%.

We had our kitchen counter tops done by ProGranite 2 years prior in quartz so it was a no brainer to have them do our table. Their Sales Consultant, Mark Buckley, remembered me and the work they did in our kitchen which was very impressive to me. He even remembered the pattern of our Quartz, and pick out Porcelain samples for our table which wouldn't clash with our kitchen counter which is nearby. He emailed me the samples, as well as picked out a particular one, he thought would go well with the kitchen counters close by. I went with the one Mark picked out because I really like it! The installers arrived on time and got right to work! Both were personable and very professional! They laid down tarps from the front door to the breakfast nook area where they were working, they made sure I was happy with the outcome, and they cleaned up after themselves! Very impressive installers and company, wonderful to do business with! Love my table and my kitchen counters! I would highly recommend ProGranite in a hearts beat!

Great! They had a great selection of surfaces; we initially went in looking at quartz countertops, but once we saw their beautiful granite surfaces, we changed our mind and went with granite. They helped us find the slabs that suited us, and then worked with us to identify the best sections of the slab for our needs. The cutting and preparation was precise, and the final product outstanding. We couldn't be more pleased with the entire process. The installation team was very skilled and professional. They were polite easy to work with, and very careful with the cabinets, the new oak floor, and other items in the kitchen. We are thrilled with our new countertops. We will return to ProGranite for our next project.

I was just reading on the website that they prefer to have the old countertops removed before templating and installing new countertops, which I didn't know at the time, but can totally understand. I was working with ProGranite through PacWest Floors and More. I had already chosen the quartz I wanted for the kitchen, but needed remnants for the baths. Andrew was ready with the perfect selection set aside when I arrived. I also had him supply the undermount sinks for my project. Since I did not have the countertops removed before hand, there were many surprises. His crew, Vinny and Alex were wonderful and handled these surprises excellently, including rebuilding a portion of the cabinet that was inadvertently destroyed when removing the old countertop, and sending the backsplash back to be trimmed down because a portion of the cabinets had to be raised up to be level. I have electrical outlets above the backsplash and was expecting to need to have the outlets raised to accommodate the change in cabinet height. I was surprised and thrilled that the outlet covers fit perfectly. I now have beautiful level countertops that you would never know how much had to be done just to get them installed. Wonderful, professional people from Andrew to his crew. Andrew even called me to make sure everything was good. Impressive customer service.

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Having renovated a previous home, I had a pretty good idea of what I did and didn't want in a provider.  I work a lot of hours and didn't want this to be a drawn out sales pitch and process.  Mark sensed that right away and got down to business, making the whole process really easy and efficient, and I found his bid to be competitive and thorough. Best of all, my small kitchen would not be out of commission for weeks.

The installation went without a hitch, on time and budget.  But to me the real test of any company is not what they do when it all goes well but what they do and how they respond when you have a concern.  I ended up having two, one with a crack that appeared and another that didn't become an issue until a year later when a cabinet refinisher moved the dishwasher and Mark needed to reattach it.  In both cases he responded immediately (we're talking minutes here) and got the work done on time for no charge. 

True professionalism.  I'd highly recommend him.

Good job!

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These are the second and third projects that we decided to contract with ProGranite to perform on our home.  We were so pleased with our first experience with the company that we decided to have them complete these additional projects.  Once again, we were extremely impressed with the high degree of professionalism, courtesy, attention to detail, and customer service exhibited by every member of the ProGranite team.  These projects were personally managed by the owner, Andrew Shubin, and he made sure that each day was scheduled and coordinated with me.  His workers were always on time and worked efficiently once again.  Every stage of the project was coordinated so that no time was wasted and we were inconvenienced at a very minimum by the demolition and construction.  Andrew was in touch with me on a regular basis to make sure I was satisfied with how things were progressing, and always called at the end of each day to discuss the plan for the next day.  I was truly impressed by that follow-up.  His team of stone workers in particular are true craftsman and artisans, not merely installers, and take enormous pride in their work.  The same can be said for other specialists on his team...his painter, electrician/plumber, and other workers.  Once again, the price was competitive, the schedule was timely and reliable, and Andrew and his staff did everything in their power to assist in the selection, purchase, and delivery of new items.  Both rooms look beautiful...the workmanship is flawless and we are extremely pleased.  
This is a company that follows up on its commitments with quality workmanship and terrific customer service.  I recommend them without reservation.

I could not be more pleased that we selected ProGranite to do this job. We were impressed with their professionalism, knowledge, courtesy, and customer service orientation from the very first interaction we had with them. They responded immediately to our request for an estimate, and in fact , both Andrew Shubin, the owner, and Mark Buckley, the Project Manager, both came to our home two days after my initial call to meet on a Saturday morning so that my husband could be present for the meeting.  Two days laterBy Tuesday, we had a detailed work plan and cost estimate in hand. Mark was the Project Coordinator on this re-model and was extremely helpful in assisting us in the selection and purchase of the granite slabs, backsplash materials, and new plumbing materials for the project. He made numerous trips to the various stone yards and tile companies with us to assist in this selection process. The project was scheduled at our convenience and was completed in a very time efficient manner. The crew was always on time, efficient, and very courteous.  After each stage of the project was completed, they removed all debris and cleaned up the work area. Mark checked in on a regular basis to make sure all was going well and that I was pleased with how things were progressing. If I had any questions or concerns, he addressed them immediately. The final product is stunning...my kitchen is just beautiful and the workmanship and attention to every detail displayed by the ProGranite team is clearly evident. My experience with ProGranite on this project was outstanding...the price was very competitive, the work was absolutely beautiful, and the service was incomparable.

AMAZING!  If I could give them an A+ rating, I would.  I went to the shop, and then looked at different slabs outside.  I took samples home.  Once I knew which granite I wanted, we made arrangments for the templating.  They allowed me to come and work with them when they laid the templates out on the slab I selected so that I could choose certain features within the granite for certain areas on the countertop.  They were very, very friendly and knowlegeable, their prices were about $20/sq.ft. lower than the big box stores, and the granite selections were gorgeous.  The installation was professional and beautifully done.  Others who came to do cabinet work and painting commented on the quality of the granite installation.  ProGranite even went to the trouble to line things up so that a large, grey "bubble" in the granite on the countertop, that I loved, continued up into the backsplash!  They were wonderful!  By the way - I had them cut a 5" backsplash instead of 4" - it looks really good.  The slightly greater height seems to balance out the thickness of the granite better.  Don't get granite from anyone without first talking to ProGranite.

So far we have been overly impressed with them.  They had a phenomenal selection to work with.  They have the bottle of honey.  They also have phenomenal selection to work.  They have also gone out of their way to make the prices easier than we ever had hoped for.

 

They came and did their measurements on memorial day, and that was convenient for us. They did the job on the day they said they would, and they cleaned up after themselves. Neither myself nor my husband were there, but the work met our expectations. They were good.

They were very responsive, they did good work, the quality was good and the price was good.

Mark was the only sales rep who got back to me in a timely fashion with the turnkey solution I wanted.  They were very professional throughout the job, which took several weeks.  The only complaint I had was that they didn't remove the packing containers from the various faucets, toilets, bathtub, etc.  But I didn't consider that all that bad, considering the quality of the work performed.  They did haul off all the demolition related items.

I had a very positive experience with Mark and the Progranite team!
I had 3 other bids (2 of which did not come out to the house to see the job) and actually called Progranite last.. 
Mark came out to the house to size up the project and give me an estimate. He impressed me as experienced, knowledgeable and fair from the beginning. Very professional. I had a particular granite style in mind and Mark was able to find a supplier with a good price and had me pick out the actual slab to be used.
The installers were professional and efficient. Everyone I interfaced with at the Progranite showroom was friendly and helpful as well. 
I highly recommend Progranite!!
A very satisfied customer...

My overall experience with ProGranite Surfaces was wonderful!  Mark was prompt and professional.  He went out of his way to make sure I was happy with the work.  He even provide me with an extra piece around the sink because he thought to would look better.  He was right!$

They were great! Way better prices than home depot etc, and they did a great job! We just sold and purchased a new house, and will be using them again for our new house.

I was becoming disappointed with another Angie's List granite fabricator and decided to try once again.  I found Mark also on the list and he was very punctual and extremely cordial in how he outlined the services he provides.  He is very professional and experienced in assisting homeowners transform a dated kitchen into a fresh new space while always keeping in mind the old adage: The customer service comes first.  My husband and I were so comfortable with Mark, we signed his contract at our first meeting.  He coordinated every step of the way.  He wanted to meet me down in Georgetown to review our granite selection.  Within moments of hearing about a slight crack in the slab we had selected, we moved on and found a different slab relatively quickly.  Mark requested I ship the sink to his location in that everything would be ready as soon as John and I return from our vacation.  Two very strong men appeared to carry in the stone and they were very respectful.  Mark also appeared just to be sure everything fit together nicely and buffed out some areas.  The installation ran so smoothly.  I enjoyed watching the team energy as everyone involved knew each other well and could pinch hit if necessary.  Marks' presence totally calmed my nerves.  Then Charles arrived to install the tiles for our back splash.  Charles is very well-spoken and incredibly knowledgeable about laying out and tackling the job of tile setting.  However, when I had a problem with how the layout did not completely meet my satisfaction, he quickly remedied the layout and the final look is absolutely amazing.  I can not thank Mark and his team enough for such a fabulous job.  Every part of this process went so well.  They were all careful about being in someones home. Complete clean up was part of their job each day.  They were prompt about their arrival and even called if they were to be 10 minutes late because of traffic.  The total price was very fair.  Dealing with Mark and Charles was the best part of this project, aside from our now sensational looking kitchen.  Thank you ProGranite Surfaces.
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Miriam helped me pick granite remnants that went with the tile I'd selected and the wood of the cabinets.  In one case, the stone I fell in love with wasn't big enough and they gave me a great price on a piece of a stone that was still a full slab.  Their pricing was excellent, better by far than anybody else for 3cm granite.  We put down a deposit, and they waited patiently while our construction got delayed.  Inquiries, but no complaints from them--an we're talking weeks later than expected.  After the cabinets were finally set, Andrew came out to measure.  He was quite accommodating to our desire for unusual sink placement.  When we contacted him over the weekend to say that we'd just seen these lovely rounded shower shelves (we'd ordered straight ones), he changed ours in time for delivery.  Delivery was only one week after measuring and might have been sooner, but we were out of town.  When we discovered a miscommunication over the number of shelves, they made two more the same day and offered to deliver them!  (I was so grateful, I picked them up.)  We had a moment of confusion when the installers started as if our sink placement was more traditional, but we got them to look at the plans.  Everything turned out beautifully.  They have a nice eye for the backsplashes as well.  We're so delighted we plan to use them for a larger kitchen job in the near future.

They estimated the job. I had a couple of other estimates and they were all pretty much the same. They came earlier than expected to do the job and we were away on vacation. They put it in without my feedback. I had to have them come out and do some modifications but they did come out and make the modifications to our satisfaction. The punctuality was not good. I would use them again.