Sterling Bank Home Loan Division

Overall the process was great. We worked with Sandy Hanson. She helped us understand everything that went into refinancing, from how your credit score plays into your rate as well as all the steps along the way. She was always available to answer questions and we were able to get a great rate that we were happy with and was done in a very timely manner.

We called Lisa Pim, the broker we used when buying a rental property several years ago, and she, along with her assistant Kim, took care of everything. Except for the appraisal and closing, everything was conducted by phone & e-mail with a few docs sent via US Mail. It was obvious a refi could have been a hugely complex and troublesome process in this changing loan environment, but it went off absolutely without a hitch. Everything from 1st call to closing took less than 3 weeks. Lisa & Kim processed an AMAZING amount of paperwork, making it completely transparent to us.

We used them in 2003 to finance our main house, so we have worked with them a couple of times. They found a way to make our situation work and were responsive and did a nice job.

They were fine but I wouldn?t use their services again.

I was very happy with my broker, Chuck Chrobak. He was knowledgeable and very customer service oriented. He was almost always available to take my calls but If he wasn't he would call me back within minutes. He even made himself available to answer a question on a weekend. I saved money by getting the loan from Golf, I believe I got the lowest possible rate that was available at that time. I saved on the underwriting cost since they do that themselves. The appraisal was a bit late but I think that was because they are so busy right now and that could not be avoided.

We gave Barb some preliminary information on a Friday and by Tuesday she emailed me to let me know that we were approved and eligible. She also locked in the rate at 5%. Two weeks later she emailed us and let us know that the file had been released to close and the funds wired. If we would have started with Barb, we would have been in our new house 2 - 3 weeks earlier and would never have had to endure the stress and worry caused by the other mortgage company. Barb has been doing this for about 34 years and nows her stuff!

GREAT. THE PEOPLE I WORKED WITH WERE KNOWLEDGEABLE AND ACCOMPLISHED EXACTLY WHAT I WANTED. THEY WERE PROMPT IN RETURNING CALLS AND ANSWERING QUESTIONS.

GOLF SAVINGS BANK HAD GREAT CUSTOMER SERVICE. OUR LOAN SPECIALIST WAS EXCELLENT. WE SIGNED THE PAPERS QUICK. THERE WAS NO HASSLES AT ALL. I WOULD USE THEM AGAIN.

I FOUND THAT THE LOAN PROCESSOR, DEBBIE RANDALL, WAS VERY ATTENTIVE AND KNOWLEDGEABLE. DARIN COSTA CALLED ME A NUMBER OF TIMES THROUGH THE LOAN PROCESS TO ENSURE ON TIME COMPLETION.