Olympic Mechanical Inc
About us
Small, but well established HVAC company with an A+ rating with the BBB.
Business highlights
Services we offer
Installation, repair heating & air conditioning.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 20% | ||
| 10% | ||
| 0% | ||
| 0% |
The only area I see for improvement is as follows, when I accepted the proposal on Wednesday (before Thanksgiving) I was told they would be able to come out on Monday, however I did not receive a call ahead of time as to when the installer would arrive, until he actually showed up at my house.
Price was second lowest of my 4 bids, quality of final product is as good as expected. Process to get through the job was not very smooth. For someone who has time to be at home, and does not mind being "in the dark" about what is getting done when, the end result is great. This is a small company that would benefit from a project manager or customer liaison of some sort, to provide schedule and details that would help to plan for the job. I had little idea of what time workers would show up, when power might be on or off, when they might be done, which days they were going to work, etc. Each person that I asked questions to said something like "I don't know, that is not my job, ask so and so instead". Also, this company very much prefers cash or check....credit card usage was problematic, with a number of calls to sort things out(worked in the end). At first they declined to take my Amex card so I looked for another supplier but then they called me back to say they would take it so parameters were clear from the start.
To be fair, I needed to get a 3rd party contractor into my older home after removal of old system and before install of new one to do some work in the space(level floor, patch wall, paint, etc) so Olympic needed to schedule around that and the Labor Day holidays. I am someone who likes to know what is going on at all times so I can plan work and personal matters accordingly but if you are fine with leaving it to the experts and getting a quality end product, Olympic should be a better fit for you. I am giving them a low score because the overall experience was not a good one for me, but again, if you have different expectations, this might be the best supplier for you.
Licensing
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