Morgan Handyman & Remodel

"Thank you for taking the time to leave such a positive review! We're delighted to hear about your outstanding experience with Bene and Joe. We take great pride in our team's professionalism, and it's wonderful to know that they provided friendly and courteous service. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any more projects or needs, please don't hesitate to reach out. We're here to assist you. Thank you for choosing us, and we can't wait to work with you again!"

"Hi [Member Name Removed]. Thank you for the review! We appreciate your business. I'm glad we could take care of your project for you."

"Hi [Member Name Removed], Back in 2021 you/your wife [Member Name Removed] had us out to provide an estimate for the closet projects. At that time you guys went with another contractor who did not do the job correctly. You contacted us again a few months back to come and fix the work. We provided an estimate, it was approved and we started the work. After starting the project it was discovered that the prior contractor's door opening width was not even allowing for standard size closet doors, thus requiring a change order. A change order was submitted for the additional scope of work which [Member Name Removed] approved in writing so we proceed with the work. [Member Name Removed] then had a very unprofessional conversation with my office manager and was screaming and yelling on the phone to him, which began our communication. I let you know that this type of behavior would not be tolerated, no one deserves to be spoken to like that under any circumstance. I was very firm and explained on the phone with you and in email that if it happened again we would pull off the job. You assured it would not so we completed the work. Since completing the project you have asked for additional phone conversations, emails, copies of the estimates, invoices, materials receipts etc. All of which we've provided (as we do for all customers) via your Google drive link, including all the before and after pictures. I understand that during the holidays finances can be tough; however we have kindly requested payment in full from you for weeks now, without payment made. As I write this response we are still asking for the final payment of $2,085.00 to be paid. We are kindly asking to be compensated for the work completed again, now publically."

"Hi [Member Name Removed], It was a pleasure to chat with you on the phone today. It's a bit disappointing that we were not able to come to an agreement on your custom cabinet/closet project. As an Attorney in the construction industry I thought this was room to reasonably resolve this issue and meet halfway on the requested 4hr change order requested by our team for your custom project. At no time did we intend not to complete your project, but your request was for our team to come out free of charge to complete the remaining work. Customer service is always our #1 priority and immediately I offered to meet you in the middle and split the last 4hrs of work with you. Unfortunately you declined allowing us to come out and finish the work; but I still provided you the 2hr labor credit for the additional work remaining as I said on the phone. We do hope to receive payment in full as there is still a balance owing of $3,385, and this has been past due for almost a month now. We do wish you the very best, and thank you for speaking with me on the phone today."

"Good Morning [Member Name Removed], This is awesome feedback thank you so much! John is a huge game changer for our team and we really appreciate you providing this feedback about your personal experience with our team. Thank you!"

"Hi [Member Name Removed], Thank you so much for the kind words and feedback. We look forward to being here for you in the future!"

"[Member Name Removed] ~ Just wanted to personally reach out and say we value your feedback with our company and thank you for your kind words towards the office and the technician. Fernando is a huge asset to our team. We love giving these shout outs to our team members and letting them know their hard work is appreciated. Thank you again for using Morgan Handyman and Remodel for your home project needs."

"Hi [Member Name Removed], I wanted to thank you for the kind feedback today. My entire team expressed to me how much they enjoyed working with you. They really appreciated your communication style and can't wait to be there to support you on the next project. Thank you so much!"

"Hi [Member Name Removed], I wanted to thank you for the kind feedback today. My entire team expressed to me how much they enjoyed working with you. They really appreciated your communication style and can't wait to be there to support you on the next project. Thank you so much!"

"Hi! Thank you so much for your kind words! I will make sure to relay this to Joe and Fernando and the rest of the team. We look forward to working with you in the future :)"

"Hi There! We truly appreciate the feedback as this helps our company grow. Thank you so much for the kind words about Fernando & Joe - this was awesome to hear!"

"Hi! Thank you so much for taking the time to provide us with this positive feedback. I will definitely relay this information to Kayla and the owner. Have a great day!"

"Dear [Member Name Removed], It's unfortunate when customers choose not to provide an accurate accounting of details when resorting to reviewing a company online because it makes it look like both sides were unable to communicate or resolve the matter professionally. As the owner of Morgan Handyman & Remodel I spoke with you on the phone from the very beginning of your job and explained the reason why we follow up with email is to provide pictures, that way when we are communicating with our customers who are not present at the job site they can see what we are referring to (because we've sent them pictures via email). As the home owner you were acting as your own General Contractor to perform a full bathroom remodel. You received our company info from the tile installer you were using, they referred you to our company to finish several remaining projects needed. Companies don't make referrals lightly as they are putting it out there that they trust another companies work. They continue to refer our company because of the high quality work we produce for our customers, and the way we communicate every detail of their projects. When we originally came out for the estimate on 9/25/17 to bid on the toilet replacement, sink replacement, faucet & fixture install ect. you did not have the materials onsite at that time. You instructed our estimator that you had already ordered everything you wanted and were waiting for the items to come in. On 10/6/2017 is when we started the work. At which time you emailed us the day before letting us know the fixtures had not arrived and we would need to reschedule that work at a later date. This issues that came up with your project was not having the materials on-site when you were having the different contractors out to do the work. These issues are easily avoided when using a General Contractor like our company to run the project as we can ensure the materials purchased will be the right fit/size for the project. The tub faucet you purchased could not be installed because the plumber that you had out prior to the tile installer finishing installed the copper pipe that did not have the fitting. We recommend against using your suggestion of the universal kit, because it's a very weak plastic piece that leaks water constantly behind the wall. We offered to install it per your request but we needed in writing that we would not be held responsible for any leaks. The toilet that you ordered did not match the current toilets flange location, because the new toilet was such a different size. Again we sent you picture of this. It would require a licensed plumber to relocate the flange, and we communicated that to you and sent you pictures. The sink you ordered was installed and upon installation our technician noticed the galvanized plumbing coming out of the wall was leaking as well. The was leaking behind your wall. We reported this to you as well with pictures, communicating to you a licensed plumber would be needed to replace that portion of the failed pluming. As the owner I made sure to communicate with you verbally, I sent pictures to you with every area that needed additional work ect. Understanding your inexperience in remodeling I even offered you a reduction off the final invoice as a simple loss to our company, to ensure a good customer service experience, which you paid right after we got off the phone. I do wish you the very best with the remaining work needed to complete your bathroom remodel project and thank you for the time you took to provide this feedback to our potential/future customers as well."