COMPUSA

THE COMPUTER WE BOUGHT HAD BOTH THE CD AND DVD IN IT. TWO WEEKS AFTER WE PURCHASED IT, THE LOGIC BOARD WENT OUT AND WE HAD TO TAKE IT BACK IN, AND WERE WITHOUT A COMPUTER FOR TWO WEEKS. COMPUSA BIDS OUT SERVICE WORK ON MAC'S AND THE TECHNICIAN WAS LOCATED IN SOUTH CENTER AND DID NOT COME TO THE STORE WHERE WE PURCHASED OUR MAC ON A REGULAR BASIS. THEN, WE TRIED TO PLAY A DVD IN OUR COMPUTER AND DISCOVERED THAT IT HAD NOT BEEN INSTALLED. WE HAD TO TAKE IT BACK IN, WITH THE ORIGINAL BOX, TO SHOW THAT IT WAS SOLD TO US WITH THE DVD COMPONENT. THE REPAIR PERSON DID NOT BELIEVE US WHEN I CALLED WITH THIS PROBLEM AND TREATED US VERY RUDELY. AGAIN, OUR WAIT WHILE A NEW DVD WAS INSTALLED WAS OVER A WEEK. THE REPAIR PERSON WAS GREAT, BUT THE COMPUSA REPAIR SERVICE MANAGER WAS A REAL JERK.

COMP-USA HAVE BEEN ABLE TO HELP ME THROUGH MULTIPLE PROBLEMS WITH MY COMPUTER, EITHER FROM KIDS DOWNLOADING THINGS, DELETING THINGS THEY SHOULD NOT HAVE DELETED. THEY HAVE HELPED ME WITH MY HARD DRIVE. THEY HAVE ADDED MEMORY FOR ME. THEY NEVER MAKE ME FEEL STUPID WHEN I ASK A QUESTION THAT THEY HAVE HEARD A MILLION TIMES. THEY WILL TAKE ME STEP BY STEP THROUGH MY COMPUTER PROBLEMS.

I ALWAYS SHOP WITH THEM BECAUSE THEY KNOW WHAT THEY ARE TALKING ABOUT AND ARE ALWAYS HELPFUL. THEY HAVE A REPAIR DEPARTMENT RIGHT ON PROPERTY AND THAT ALSO MAKES IT EASY.