COMCAST CABLE

All right new store in Bellingham is better than old office

The last guy was good. I had questions about the ones before that.
They found there were too many lines coming off the main trunk line and my internet speed was down to almost nothing so he just went in and cleaned up all the wiring problem and it improved a lot.
It was one of these times that Comcast set the appointment and he called an came and that was another thing that was unusual was to have it all work correctly. A lot of times they either don't show or don't call or can't do it at the last minute.
The price is too much but they did just give me a deal for two years.

We got a really good deal with them too. We have no complaints. We have used them for the past 2 months. The service has been fantastic compared to what we had. They came in and installed it, and showed us everything we needs, and I haven't had to call them every since. Everything has been fine.

See notes of "What did provide do?"
Beyond that, they suck!

Trying to switch back to internet only. Told could only deal with mangers. Sent away so specials will disappear.

Overall, the speed of the internet was great. Unfortunately, Comcast has the monopoly on internet service in my area, so I didn't really have a choice in the matter. When you select paperless billing there aren't any reminders, so unless you click autopay, you won't hear from comcast. In my case, I would always forget to pay the bill. I would definitely ask comcast to send an e-reminder.

On a few occasions I have had to contact the technical department to help resolve issues with the TV reception. The technical support staff has always been very helpful and professional.  They have always resolved the problem with minimal time and frustration on my part.

It's lousy -- but they have no competition in the area.
Main issues are as follows:
1) Very Expensive
2) They tagged my (personally owned) modem in their system -- such that I cannot give it away or sell it -- and why should they care about that?  It's my property, not theirs.
3) frequent service interruption -- usually just for a minute at a time, but enough to interrupt movies, etc. while your internet connection re-establishes itself.
4) had to pay for a start-up kit, even though I didn't need any of it / already had my own stuff.  It just went straight to the garbage, but I had to wait for it to arrive before Comcast would turn my internet on, which was a few days inconvenience.
5) the phone tree labrynth -- takes forever to reach somebody, and once you do, there's a 50-50 chance it's the wrong department, and they forward you back into the phone tree to try again -- frustrating, and takes a long time.

Bait and switch from $29.95 50 MBPS internet only. Then told only $10 extra will add HD TV.  Then sent SD boxes.  I said no and suddenly bill of $145 emailed. Refused and lied to in attempt to keep me from returning box.  Then told will have correct service for $49 month for 1 year. I finally agreed. Then no confirmation email. (At this time at 30 days)  Finally call back and told must be 6 I am trying to find other TV provider.  Only viable choice for internet in my area. However, trying to find a TV provider.

In the past 8 months Comcast has never once sent me a bill, an email bill or phone call of a bill. I do however receive lots of spam email, letter mail and phone calls wondering why I have not paid my bill. It is rather difficult to do so when I never receive an invoice! I have repeatedly provided my email and address, yet still no bill.
Comcast is an evil company. I have never felt that the price that I pay is fair, nor their methods of raising prices without the customer acknowledgement. Don't even bother with these guys. Use another company for your internet.

I dislike the price, what I mean is they suck a customer in with a good deal and gradually raise it, and raise it.  I sometimes feel like dumping them just because of that.  It is so false.  The customer thinks he has got a good deal if one has been a customer long time but some of the new customers they get good deals.  I think it is a dumb way to do business.  Overall I get good service but they have bad pricing.  I am considering of dumping them.

There was no charge because I have a special contract with them.  They come if I need maintenance because it is a prepaid contract. I called them to complain and they had me test it. Then they had me retest it and then I waited 2 days for them to send somebody out to fix it. I would have been really annoyed if I had to have waited a week; I thought 2 days was long enough. I am very unhappy with other aspects of the service but they have a monopoly here. They charge a fortune for long distance. I have been very disappointed previously with the quality of their service. If I had an option I probably wouldn’t use their service.

I have a bunch of packages with them for our telephone, television and internet. I have a big gripe about their cost. I would not use them in the future if I had a choice but I don't have any choice.