POLHAMUS HEATING & AIR COND

I am a remodeling contactor and have had Polhamus do several projects over the last 5 years. Their crew is professional.

Not well.

unknown

.

Best people for the job

All went well, except for a delay in parts. They are very expensive though and will only use them again if we can't find anyone else.

Within 10 minutes we got a call back and within 30 minutes they showed up. It was Jordan and Eddy two young men that knew their stuff. They were here in less than 30 minutes and the problem was fixed. We are still waiting for the bill but being on a Sunday evening they told us that it will probably be around $240.00 including parts and labor. I believe they said around $135 an hour plus trip time on weekends. It is well within the going rate for a Sunday evening. They were professional, polite and will ask for them again. Wish we had called them first!

I had a low cooling problem and the repairman assumed it was the freon and a leak. That was not the problem and he over charged my system.

f

In summary, the first guy didn't find the probelm.  The second guy found the leak and fixed it, but broke the drain pipe fitting while he was there.  The third guy fixed the broken fitting, but over tighned it cracking the drain pan to the coil.  This seems never ending.  I told them the better send me their best when they fix this last problem.

UPDATE 9/20/11:  I'm still waiting for the last problem to be fixed.  I called them on 7/8/11 about it.  It has been 2.5 months.  I finally have an appointment scheduled for it after I called them yesterday to find out the status of the parts.  I'm hopeful this will be resolved and I won't have to call them again.