Moses Lake Collision Repair

I took my boat in for service, oil change, and winterizing. I got the boat home and noticed how dirty my white interior was. Greasy hand and finger prints all over my engine cover, seats, and sun deck. He didn't even bother to clean up after himself. I didn't complain. Then the next day I noticed a big puddle of oil under the out drive. I park my boat in the same exact spot every time so I know for a fact it was not leaking prior to service. I called and the lady was wonderful and said they would take care of it. I live 40 miles away so it's an inconvenience. I get there and her husband was very defensive. Telling me to prove it wasn't already leaking. Treated me like an idiot that doesn't know anything! He knows it wasn't leaking. It just got out of his shop and if it was leaking all over his floor he would of called me and taken the opportunity to make a little more money! Instead he said he didn't even change the out drive oil. She pulled the invoice and showed him I was billed for it. Either way he is a dishonest liar. Either he lied about not doing the service and billed me for it anyway, or he is lying about doing the service and messing something up. I think he dropped the out drive when he pulled it and he knows it. I think that's why he was so defensive. Don't let this happen to you. Be very careful when you do business with cascade marina and inspect the work and your boat before you pay the bill. I will never stop warning people about this dishonest business. Update: I went through my boat with a fine tooth comb this weekend to find out exactly what cascade marina did and did not do. First of all the key was missing. I called them to get it back and was told the key was missing when I brought the boat in which is a lie. I always leave the key in the ignition. When I removed the engine cover I noticed that they ripped a hole in it which really p***** me off because I just had it reupholstered. They did not check the gimbal bearing (which is why I brought it in in the first place). I don't believe they pulled the outdrive or changed the outdrive oil. They did however back it into something or run something into it ruining the seal and all the oil leaked out of the outdrive. The power steering fluid was low. The power trim oil was almost empty. They didn't winterize the shower. I paid 600.00 for them to winterize and do a full service so it was ready to put into the water next year. I paid $600.00 for an oil change. I have another marina checking it out. They are going to do a full inspection and write everything down and then I am going to take action.

Absolutely perfect.  The repair is simply invisible.  The entire extended family has preferred this service for years because of performance excellence - always remarkable work.  Age-matching of paint color and condition is always spot-on.  Duration and cost were exactly as estimated.  Work is always to highest possible standards.  Scott and Lorie are very personable, making communication pleasant and easily understood.  Honest, straightforward, and reliable.  Outstanding.  Couldn't wish for more.