Knock-Knock Housekeeping

The house was clean but the bed was made with the blanket and bedspread put on sideways. I told Deanna about it and was told the cleaner had made the bed in the same way it was before she stripped it. Deanna wasn’t here to see it and I was. She sent me the texted conversation between her and the cleaner where they made cruel remarks and laughed at us. Saying the house was filthy. Deanna had cleaned it herself three weeks before and just me and my husband live here. I felt betrayed by Deanna as she has always led us to believe that she cared about us and our home. She is a street fighter. I don’t want to be afraid of my housekeeper.

I left room-by-room lists of the deep cleaning tasks that each space needed, but the lists were completely ignored, and a very poor quality superficial cleaning was completed, though I question whether there was any cleaning product used at all, as it looked like she had only used a damp paper towel. 

When I brought this to the attention of the owner, she insisted my complaint was out of the ordinary, and sent another person over to complete the work that was left undone.  But the person she sent over spent 20 minutes wiping six wall switches (seriously!) and spent her entire time at my home complaining that I was just too detail oriented, and the walls and windows that still have very obvious spots on them were, to her, perfectly clean.  So I sent her home, as she obviously didn't understand what I meant when I said I needed a deep clean.

I didn't hear from the owner after I sent the second person home.  When I contacted her again to have the work completed on my home, she was combative and VERY unprofessional, looping my real estate agent into our email exchanges. 

After sending her all the photos I took of the mess that was left by the first person she sent over, she conceded that the work was NOT done, but still expected me to pay the full bill, which I refused.  I explained that I still needed the work done, but she was of no help whatsoever. I paid $50 for the person's time at my home, and was left scrambling to find help so I could list my house in time.  We actually had to delay our list date by a week because of Knock Knock Housekeeping, and barely found help in time to list on the delayed date.

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Overall all went very good. I called with a strict schedule and the owner was very helpful in accommodating my schedule. Amy arrived early and she was very friendly, helpful and went right into work. I'd always recommend and will use again when needed.