Knock-Knock Housekeeping

The house was clean but the bed was made with the blanket and bedspread put on sideways. I told Deanna about it and was told the cleaner had made the bed in the same way it was before she stripped it. Deanna wasn’t here to see it and I was. She sent me the texted conversation between her and the cleaner where they made cruel remarks and laughed at us. Saying the house was filthy. Deanna had cleaned it herself three weeks before and just me and my husband live here. I felt betrayed by Deanna as she has always led us to believe that she cared about us and our home. She is a street fighter. I don’t want to be afraid of my housekeeper.

I left room-by-room lists of the deep cleaning tasks that each space needed, but the lists were completely ignored, and a very poor quality superficial cleaning was completed, though I question whether there was any cleaning product used at all, as it looked like she had only used a damp paper towel. 

When I brought this to the attention of the owner, she insisted my complaint was out of the ordinary, and sent another person over to complete the work that was left undone.  But the person she sent over spent 20 minutes wiping six wall switches (seriously!) and spent her entire time at my home complaining that I was just too detail oriented, and the walls and windows that still have very obvious spots on them were, to her, perfectly clean.  So I sent her home, as she obviously didn't understand what I meant when I said I needed a deep clean.

I didn't hear from the owner after I sent the second person home.  When I contacted her again to have the work completed on my home, she was combative and VERY unprofessional, looping my real estate agent into our email exchanges. 

After sending her all the photos I took of the mess that was left by the first person she sent over, she conceded that the work was NOT done, but still expected me to pay the full bill, which I refused.  I explained that I still needed the work done, but she was of no help whatsoever. I paid $50 for the person's time at my home, and was left scrambling to find help so I could list my house in time.  We actually had to delay our list date by a week because of Knock Knock Housekeeping, and barely found help in time to list on the delayed date.

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Overall all went very good. I called with a strict schedule and the owner was very helpful in accommodating my schedule. Amy arrived early and she was very friendly, helpful and went right into work. I'd always recommend and will use again when needed.

Deanna is by far the best housekeeper I have ever had. I'm over 60 years old and have had many housekeepers. They were mostly fine but nothing to get excited about. From the first time Deanna cleaned our then pretty dirty home I have known I would never use anyone else. Not only was her attention to detail excellent, her speed surprisingly fast, she also took the time to do extra little things that felt personal and special. Throughout this last year Deanna has cleaned our house once a month. My husband is almost always at home and our 5 cats are in residence. He is a hard marker and he thinks Deanna is the wonderful. She kindly cleaned out and organized my disaster of a walk in closet and it was so perfect it looked like a professional closet organizer had done it. I was stunned. She cleaned out and organized our embarrassingly neglected pantry and it was perfect. I could go on and one. Even when it's just a regular cleaning we feel Deanna's affection and kindness in the little things she does. I couldn't recommend Deanna more highly. Do yourself a favor and make her a member of your family, too!!!

Most of the housekeeping was fine until Jennifer accidentally put the wrong soap into our dishwasher before leaving. We came home to our house being flooded with soap which unfortunately destroyed our wood floor. 
While there were initially many quick responses, Deanna quickly became unresponsive when she realized she'd have to repair our floor (estimated cost around $1300).When asked what she needed for a possible insurance claim, she told me she was switching insurance companies and was uninsured. 
She asked me to have one of her friends bid on the floor estimate for repair, so I let her friend see the floor.  He claimed without taking a sample of the floor that he could repair it, despite me hearing from two other companies that the model was discontinued. He also provided no references and I could never get an answer on whether or not he was insured. I could also not get a formal estimate from him. So given that, I chose to use a different company.
Since the floor was discontinued, we chose a cheaper vinyl to replace it. (estimate for $600)
Since Deanna wanted to pay over time, I suggested to her that she pay the company directly which she reluctantly agreed to. The cleaning company also confirmed this with her but when the day came to pay, she refused, causing the floor company to ask me for the money, or they'd apply for a lien against our home. 
This became a huge mess and Deanna was at the center of it. She was completely unprofessional and unresponsive at that point. I'd stay far away from her company.

Overall, the experience has been great. The approximate cost is per hour. I’ve been using their services for almost a year, and they come out every Tuesday. If you’re not happy with something, they’re responsive in fixing it. Their hours are very flexible. I’ve referred them to other people in my neighborhood, who now use their services.