ISLAND SECURITY SYSTEMS INC

"The contract says that this customer needed to cancel the agreement by sending a certified letter as the agreement requires. (Our insurance requires this as proof that the customer really cancelled so our liability ends.) He to this day has not done that. In an e-mail to us Mrs. [Member Name Removed] says we verbally let them out of their contract at the end of 2019. So we made an exception for them and used their e-mail instead of a certified letter. Now they are complaining that we made it a hassle for them. We didn't threaten Mr. [Member Name Removed], we PROMISED him we would inform the city of Mercer island that his sprinkler system was out of compliance with city code (due to his failure to continue monitoring). We PROMISED him we would inform his insurance company that he no longer had fire monitoring as they require this to insure his home. So on top of what we have to do legally we were also protecting the [Member Name Removed] residence as they would not be covered in the event of a fire or just the flood of water from a false tripping of the sprinklers filling his house with water and no notification. MR [Member Name Removed] IS WILLING TO JEOPARDIZE FIREMAN'S LIFE SAFETY WITH NO NOTIFICATION IF THERE IS A FIRE. ( As well as the neighbors house too.) This complaint has nothing to do with the service we provided or the work we did. As a matter of fact it is all false. Mean spirited people picking on a small caring company. Read our reviews. Island Security will continue being the great caring company, providing good service and requiring people to do as they have agreed. Give us a call and see. 206-232-0842"

"10/1/2015 [Member Name Removed] C. became a customer of ours in 2005. In that period of time we never had to go make a repair at his house. That is ten years of no service problems. He says he can't believe he stayed with us. After over a decade of no problems and then a matter of following a simple policy of paper work [Member Name Removed] says "I cannot believe I stayed with them". Just that context shows how irrational [Member Name Removed] was in solving a simple paperwork issue. If you had no problems for that long why would you leave a company like that? In our monitoring agreement it says to cancel the monitoring service you must send a return receipt requested, letter by certified mail, in which is a request to have this done. We do this because of liability. This is so we don't cancel a customer by mistake or have a crook who says they are the customer cancel and then rob them or even worse knowing no police will be sent. As well, a customer who cancels in any other way can say they never cancelled and we would have no legal proof. ( e-mails can be hacked as we all know.) [Member Name Removed] C. was well aware of this from reading the agreement with us as well as the fact that he was told to simply do this and there would be no problem to cancel. [Member Name Removed] C. also did not want to pay for the service Island Security has provided until now. His wife called recently and paid us by credit card for the monitoring provided up until his letter dated August 28, 2015. There is no more modern service than what we or Comcast provide and [Member Name Removed] C. is on a bundle with Comcast. When it expires his rate will go up significantly. (If he ever does have a problem good luck getting a quick response from Comcast. (Some of you have experienced that.) We have never told [Member Name Removed] C.anything but, to cancel, he has to follow policy, then it's no problem. Now that Island Security received that letter, ( I am the owner and I always review the certified letters to make sure everything is correct so the customers security is safe as well as personally calling them to verify this.) After a decade of being a customer we owe [Member Name Removed] C. the same security as customers we have had for a week. No certified letter no cancel. [Member Name Removed] C. sent a certified letter cancelling his monitoring on August 28, 2015. That is all we required in the first place. He says use anybody else. SO LET'S LOOK AT THIS. #1. He has had no problems with his alarm requiring our service for the ten years he has been with us. #2. If he had just sent the certified letter in the first place we would have cancelled him and that would be that. He didn't! If we have a problem we make it right immediately! So that's really a reason to use Island Security. Call Island Security and ask for the owner (me). See how long it takes for me to call you back. Now try calling Comcast. We all know somebody who just doesn't want to follow the rules, right?. That's [Member Name Removed]. Mention [Member Name Removed] after we give you a bid and we will give you a 25% discount on that product."

"This is totally not true. Call us and see for yourself. 206-232-0842. This customer constantly called us and went on and on over many matters that were simple things she could have solved by operating her system correctly. Yet we spent the time to help her We get all our mail and accept all certified letters. The post office would never say a company refused to get a letter. This is just more of Mrs. [Member Name Removed]'s non truth. We could never get a word in edgewise. Kinda like the review. Many of the conversations were hard to understand though we tried hard. Sorry that Mrs. [Member Name Removed] felt this way. It had nothing to do with our service and we always let our customers cancel with a valid reason. Unlike any other company with a contract who hold their customers to it strictly."

"[Member Name Removed] G. was paid by a competitor to post this. This competitor has done this on other sites and to other alarm companies. [Member Name Removed] G. is a total scam. Everything in this review is a total lie. Call me at 206-232-0842 and I will explain. The owner."