Square Foot General Contractor

We engaged Square Foot in March of 2023 to fix water damage and renovate our leaking shower, and it is still not done. We have engaged an attorney to look into possible legal action against the company, and have begun to reach out to other vendors to finish the approximately 8 hours of work remaining on the project. At the start, it went well. They had demo done quickly. After that, though, it has been a horrendous ordeal. The owner, PJ, does not communicate well at all. I had people show up at my house unannounced constantly. I could not get a project update from him in a timely fashion, ever. He did not respond to text, email or phone calls. He only seems to have a loose understanding of project management or customer service. The first person to come after demo said they were there to assess the water damage, but were not doing any of the repair work. This was fine. The next person sent said they were a finish carpenter, and could not do any of the work to repair the water damage. The next person was able to fully assess the water damage and perform the repairs, and did good work. However, they left my house without siding for an extended period of time. The siding was eventually replaced and painted, but not without many angry emails, phone calls and text exchanges with PJ. The next people to come out were there to lay tile. However, as part of the demolition the workers sent by Square Foot had broken the drain system of my shower. I informed PJ of this and that I would not allow the tile people to repair the drain (they wanted to), as I wanted the work done by a licensed and bonded plumber. Square Foot was able to have the drain replaced, and the tile was completed. The tile company did very good work, but they are subcontractor to Square Foot, not affiliated with the company. Some drywall repair was done, and subsequent painting was completed. That was on August 3rd. It is now October 30th, 2023. The only thing left for Square Foot on this project is to order and install a glass shower door and a shower window. I spent August asking when this work would be done, and then sent a certified letter stating deadlines in September. Square Foot blew through those deadlines, with only measurement for the door and windows taking place. Due to this, as stated above, we are working with our attorney to look into recourse, as well as seeking other companies to finish the work. I would heavily advise anyone against using Square Foot for your contracting needs. Please look at them in the Washington State Labor and Industries Contractor finder. It will list all the court cases filed against Square Foot’s license and bond, as well as any findings the department has levied against the company. It was eye opening for me, and I will be sure to check it any time I have to engage another contractor.